Customer Ratings & Reviews
- Model:
- 65S555
- |
- SKU:
- 6514546
Customer reviews
Rating 4.6 out of 5 stars with 349 reviews
(349 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 65" Class 5-Series 4K UHD QLED Dolby Vision HDR Smart Roku TV very favorably, particularly praising its picture quality, ease of use, and price. The built-in Roku interface also receives positive feedback for its user-friendliness. While some customers noted limitations in refresh rate and backlight features, the overall experience is considered positive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Satisfied customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Excellent picture quality. So happy with purchase
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Fantastic Picture!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new TV! Great picture and sound quality!!
I would recommend this to a friend Rated 4 out of 5 stars
Roku 65 inch Smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was easy. Roku has nice navigation menu. I would recommend this TV.
I would recommend this to a friendRated 1 out of 5 stars
STAY AWAY FROM TCL TV's!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased TV 2 years ago, 1st one arrived with a broken screen, 2nd one that replaced it arrived and needed a main board replaced within the first 3 weeks. Now the picture is flickering and will occasionally go black like the back list is going out. Called TCL support, and they will not do anything not even a repair out of pocket. I will never buy another TCL TV again.
No, I would not recommend this to a friendRated 2 out of 5 stars
Unreliable
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power button on remote stopped working a month ago and today, the television will not power on at all (via a remote app I had to download to my phone). This was purchased less than a year ago.
No, I would not recommend this to a friendRated 3 out of 5 stars
65" TCL TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok I thought the picture would more clearer....
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi FredAg06,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No sound after 3 uses. BestBuy failed to rectify
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No sound after 3 uses. Best buy failed at rectifying the situation. Had to take 2 days off from work for them to send someone out but they kept sending people that werent even qualified/allowed to even help and would leave wothout resolving the issue. Im disappointed with the product as well as BestBuy. No need for the total tech membership since they dont actually provide any useful services.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JanelC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Great except Netflix doesn’t work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV except that Netflix has stopped working. I’ve have the tv for a little more than a month and Netflix worked great at first. However I now have an error code saying it can’t connect to Netflix. It’s the only app that’s acting up and Netflix works on our other devices.
I would recommend this to a friendRated 5 out of 5 stars
Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've always had good luck with the TCL brand of TV's . I like them because of the built in Roku platform. I originally was going to get the series 4, but decided to upgrade to the series 5.
I would recommend this to a friendRated 1 out of 5 stars
Garbage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is terrible, I have to unplug the power cord from the tv at least twice a day after it being off to get netlix or any other apps to work…screen goes black at random times..worst tv i have ever owned
No, I would not recommend this to a friendRated 5 out of 5 stars
Great TV for the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price, sound quality not so good but if you have soundbar then it doesnt matter
I would recommend this to a friendRated 5 out of 5 stars
Love It!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Curbside Service was EXCELLENT. ROKU TV very easy to set up. I would purchase again. Thank You Best Buy!
I would recommend this to a friendRated 5 out of 5 stars
Why Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and recommendations by staff…which is what separates you from the box stores!
I would recommend this to a friendRated 5 out of 5 stars
tcl roku 65 inch class 5 series 4k uhd Qled
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely love it. the size is perfect for my room. overall it is great.
I would recommend this to a friendRated 1 out of 5 stars
Brand new TV defective on arrival
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new TV defective on arrival - the infrared receiver doesn't pick up tv remote after moving more than 2 steps away from TV. The LED light below TCL logo was barely visible when looking from below, its impossible to see the LED light from front view. Brand new, but defective. TCL sent over a replacement TV remote but that didn't help
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi froggy23,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may still be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Refresh rate
Rated 1 out of 5 stars
Not for sports fans!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase made Nov 7th and went back on 28th. 60HZ not recommended for sports. Tried adjusting motion blur but not any better.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrianH,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Died young
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 2 years and 1 day and died. Great until it died. Would not recommend.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on this TV is very poor. The light on this picture is very poor. The settings on the TV are very poor. There’s a very cheaply made TV and it is not worth the money and with Roku you’ll have to stream everything and pay for any additional apps you want if you don’t have a service like Xfinity
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MaggieS,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV offers thousands of streaming channels (apps) and over 500,000 movies and TV episodes. Some content is free while other content is subscription based or pay-per-view. You can go to https://channelstore.roku.com/ to see what streaming channels and apps are offered through the Roku Channel Store. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. This is my second TCL with Roku.
I would recommend this to a friendRated 1 out of 5 stars
Qled
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv on the recommendation of the salesman .. maybe I got the one in a million flesh tone could never get right. TCL couldn’t figure it out. They wanted it back. I returned .
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nick,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support