Customer Ratings & Reviews
- Model:
- 65S555
- |
- SKU:
- 6514546
Customer reviews
Rating 4.6 out of 5 stars with 349 reviews
(349 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 65" Class 5-Series 4K UHD QLED Dolby Vision HDR Smart Roku TV very favorably, particularly praising its picture quality, ease of use, and price. The built-in Roku interface also receives positive feedback for its user-friendliness. While some customers noted limitations in refresh rate and backlight features, the overall experience is considered positive.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
O
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took us two deliveries of cracked tvs before we finally got a delivery of a TV that worked. However, Best But customer service was excellent. Rptgey resilved the issue to our satisfaction.
I would recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Good tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just set it up. So far, excellent. It was the easiest tv I have ever set up. You will need a sound bar.
I would recommend this to a friend - Cons mentioned:Refresh rate
Rated 2 out of 5 stars
Decent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Suffers from some software issues. Lacks a 120Hz refresh rate. VRR is limited to just 48-60 FPS. Does not have 60-to-24 fps judder reduction and may suffer from stutter on low framerates. Only 30 dimming zones so the blooming is pretty noticable on subtitles and letterbox content's black bars.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Levi,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Lousy sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is absolutely TERRIBLE!! My 10 year old Sony 55" had much better sound.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 4 out of 5 stars
What’s a title?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, easy set up. Sound could be better but I’m old so it could be me.
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Great Buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price. ... .... .............
I would recommend this to a friend Rated 5 out of 5 stars
review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it was an easy purchase and I am enjoying my new tv I would purchase from BB again
I would recommend this to a friendRated 1 out of 5 stars
TCL (google tv) has been a disaster
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL tvs are absolute trash. Their customer service just ghosts you. There are many better options for a slight price increase. I would suggest searching on redit about the many malfunctions with both the google portion and the tv itself. For us, we have to restart it about once every 2-3 days with regular use. I have had to factory rest it about once every 3 months. In the middle of watching content the TV sound will stop or the picture will freeze and we have to pull the plug on the power to reset it. Updates come on random days at about 5pm CST 6pm EST, this means that if you forget to turn off the auto-update feature that happens when you factory reset it once a quarter then it will cut out in the middle of content to restart and install an update. The audio decides to work really well some days and just changes the eq on others. This means that for a regular watching volume in a 15 x 11 room we will have it at about 20 some times and 40 others until we factory reset it. It is for these and many more items I would suggest you take your money to the big 3 in tvs don’t be like us and waste 700$ on a dud.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jason,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not pay for an open box but as we are exploring different streaming apps they are are already assigned to people with passwords!!! Plus the tv shuts off on its own!! Soo disappointed in Best Buy and TCL!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi HelenR,
Thank you for taking the time to provide your feedback. For issues with your order of condition of your TV, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support