Customer Ratings & Reviews
- Model:
- 65S525
- |
- SKU:
- 6373216
Customer reviews
Rating 4.5 out of 5 stars with 313 reviews
(313 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the picture quality, calling it "awesome." They also appreciate the TV's affordability, ease of use, and the Roku interface. The remote control, however, received some criticism for being difficult to use.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
AWESOME!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is a GREAT tv!!! Everything about it is o so nice.
I would recommend this to a friendRated 5 out of 5 stars
GREAT! Used in a church media application.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price. Customer was pleased with it.
I would recommend this to a friendRated 5 out of 5 stars
Great Tv!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! Love it! Definitely recommend it. Love the apps.
I would recommend this to a friendRated 5 out of 5 stars
Good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not picked up the tv yet plan on picking up soon
I would recommend this to a friendRated 5 out of 5 stars
Great tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a 40” also! Great smart TV. Thank you Best Buy
I would recommend this to a friendRated 5 out of 5 stars
Good tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv, I hate the way the legs attach to the bottom
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Did work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box the screen was distorting when playing a show or running one of the apps. The picture was great from what I was able to see and the sound was great. Wound up returning it and getting a different brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Panda44,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Love the tv and the sound system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was perfect and i will definitively go back
I would recommend this to a friendRated 5 out of 5 stars
Amazing picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely one of the best purchase decisions we made
I would recommend this to a friendRated 4 out of 5 stars
Great picture
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mounting was way even with the low mounting holes.
I would recommend this to a friendRated 1 out of 5 stars
Look elsewhere to avoid disappointment
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have now owned this TV for just over 8 months. I had purchased it to mount as a bedroom TV, so I was just looking for something reliable with a decent picture and solid quality. Sadly, this is the worst TV I have ever purchased. If I could have returned it during the return period, I would have, but Covid restrictions made that difficult at the time. The Roku platform on this set lags at least once a day and when turning it on it takes a good minute or two to connect to the internet...this is even with the TV plugged directly into a google wifi router. I switched the TV to the quick startup mode where it stays turned on in a low power state and maintains the internet connection and that helps some. However, numerous times a day it says it is having buffering issues and forced me to leave the program I am watching to run the internet connection check, which of course always comes back as having a connection. I have Fios Gigspeed and no other TV's or devices have this issue. For comparison, the Sony X950G and the Q60 Samsung Tv's I have, never experience these problems and clearly must have far superior network cards in them because they bring in 5 times the speed of this TV whether it is using wireless or is directly connected to a router. It really is baffling and makes no sense. I understand this is not a TV on the same level as those, but I would be better off putting a fire stick in a 10 year old LG TV. The picture is mediocre and often stutters as people move across the screen. Also, watching sports is quite unenjoyable on this TV. I just purchased two more TV's to put in my man cave and I made sure to stay away from TCL. I can not recommend purchasing this TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Would not recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv refused to update, having no input button on the remote was a big bummer too.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Justin,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. The TV should automatically update when an update becomes available. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 2 out of 5 stars
Not happy with the control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The control is starting to not work some buttons so that the part I don’t like
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst TV purchase I ever made. Avoid TCL!!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TCL s*uks big time! This brand is total cr@p and I will NEVER buy this brand again. In the beginning this TV was very quirky when used in conjunction with my Apple TV. Sound had strange issues where it sometimes went silent during brief time intervals during the dialog in movies (soundbar connected with HDMI ARC using modern supported cable). But a little over a year, I get to the "best part" of this awful experience with this TV. The LED back-light panel has gone out. Searching online I see MANY others complaining about the exact same problem. The LED backlights have a true quality issue and the vendor DOES NOT CARE that they are selling this unreliable junk. There is a good reason this TV IS SO CHEAP, it is NOT quality. I have a huge piece of 500 dollar junk to get rid of now. :( Boo, TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi elp67,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not bad
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not Sony, LG, or Samsung, but at least it isn’t hiesense
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Robbie,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Better products out there.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 months in and the HDMI ports are not recognizing devices. After looking on TCL website they suggest contacting the companies of the other devices. Both my cable box and Xbox stop working on the same day according to this rational.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Dead the next day
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 Star because the TV was so cheap and because it fried itself on the second day. Glad it happened so quickly instead of waiting for the warranty to expire. I would recommend buying the 6 series for a couple hundred dollars more.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. If you still have the TV, we would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Ok
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this tv. Didn't care for it at all. Couldn't get the sound and voice to match half the time without having to unplug it from the wall and plug it back in.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Suzie,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not worth the amount of money paid.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first it was great, I had no complains however I’ve only had this tv for a month as of today. And it’s starting to act up. It’s terrible for movies. The screen always gets blurry during action scenes, or transitioning scenes. The only thing this tv is really good for is gaming. Not recommended for movies at all. Very disappointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Valy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Hdmi problemproblem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problem to switch from roku to hdmi. Tv must to be take out from power And plge again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Wladek,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support