Customer Ratings & Reviews
- Model:
- 65S525
- |
- SKU:
- 6373216
Customer reviews
Rating 4.5 out of 5 stars with 313 reviews
(313 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the picture quality, calling it "awesome." They also appreciate the TV's affordability, ease of use, and the Roku interface. The remote control, however, received some criticism for being difficult to use.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Faulty tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this tv until randomly 1.5 years in I just got a black screen and my tv quit working and I’m SOL since it’s not under warranty anymore. Not Best Buy’s fault but TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bfill,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Straight out of the box, began re-booting itself every 1-2 hours then 30-40 minutes, then 8-20 minutes. Re-did all settings back to factory and still had major re-boot issues. Returned.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi FarmGal,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Garbage
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV less than a year ago and it is already failing. There are horizontal lines on it and now pixels are flashing. Don't waste your money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Monrocito,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
New 5 series
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've researched for weeks and read plenty of comments about TCL. TCL, Hisense and Vizio were on the list as best budget TV. Solid picture, Dolby vision automatically kicks in with Netflix and the speakers sound good. A lot of comments where that the speakers were trash. I guess they fixed that problem. Also for the price the best tech guys have said the picture is better than the BIG 3 low models. The TV adjust to the broadcast of whatever you're watching and wnat its broadcasted in. I have no complaints. TCL is extremely underrated.
I would recommend this to a friend Rated 1 out of 5 stars
Suppose to pair with smart devices
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.all it does is turn tv on and off. Not worth the extra money. Returning tomorrow. So so disappointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Without more information, it is difficult to understand what trouble you may be encountering with the TV. If you still have the TV, We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv turns on by itself. The picture freezes and my other tv doesn’t. Freeky
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi David,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
tv
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it broke to easy I don't want this model it very naif
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Amazing quality TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv for the price! 4 years with ours and its still going strong.
I would recommend this to a friend - Pros mentioned:Roku
Rated 5 out of 5 stars
Tcl roku review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it’s a great tv for any in home or living room setting
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its been 3 years and still works great. never had any issues
I would recommend this to a friend Rated 5 out of 5 stars
Budget TV Sleeper - low price and big punch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After adjusting the following, I feel out of my chair and can't believe this price. Seen the 55" display at BB, looked over saturated. RTings didn't spend much time evaluating - I knew it was a sleeper because of 190 watt listed for the 65" and I verified with TCL because articles are vague on the 2019 S525 series. TCL back lit the 2019, brighter, 4 HDMI, auto switch to game mode and same features as the R615/617 except it doesn't have the local dimming. I purchased the 65" just prior to Christmas, out of the box looked over saturated (oh I got nervous, awe your kidding me) and is due to brightness level, I backed off 5 to 8 depending on SDR, HDR or DV. Times I never have to reduce the back light less then 15. And oh my word there's enough lighting to make all the detail pop in 4K HDR or DV. To dark a setting will mask/mute the finer detail. Remember the TV's up converting is only as good as the broadcasting it receives - I don't have cable so local majority of channels, well I can't use my choice word here. In SDR I backed brightness 45, the back lite 90, set to Normal, Low Power, Warm. Of course your taste may be different. Hopefully TCL will bring a update backing the brightness level out of the box, plugging in and BB display sure isn't doing the S525 series justice with the look of over saturation.
I would recommend this to a friend- Cons mentioned:Remote control
Rated 1 out of 5 stars
Worst “Smart” TV Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst “smart” tv I’ve ever encountered in my entire life. This TV is not a luxury it is a burden. Please do not buy this TV or any tv from TCL. From day 1 my TV’s remote only worked from about 2 feet away. This was not a problem at first because my tv was extremely close to where I viewed it. This TV would also constantly disconnect from my Wifi in between uses for no apparent reason. I have not been able to figure out why this is. The remote problem was actually a problem with the infrared receiver in the TV itself. Now, I’ve rearranged the room the TV is in and now the remote problem is extremely annoying. I hate this TV and I hate TCL. DO NOT BUY THIS TV OR ANY TV FROM TCL. DO NOT IGNORE ANY OF THE BAD REVIEWS LIKE I DID!!!!!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi gbenner99,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broke after 6 months!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv stopped working...no power after 6 months. The power board failed and when this happened it ruined the lcd screen and TCL says warranty does not cover it...they say the screen was physically damaged by me! Now I have a 65 inch paperweight....Look at other sets...buyer beware!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Physical damage would not be covered by the manufacturer's warranty. You can visit https://www.tclusa.com/support/warranty to find more information on our warranty requirements and limitations. However, we would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support