Customer Ratings & Reviews
- Model:
- 65S535
- |
- SKU:
- 6423898
Customer reviews
Rating 4.5 out of 5 stars with 762 reviews
(762 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, price, and easy setup of the 65” Class 5 Series QLED 4K UHD Smart Roku TV. Many customers rave about the superb picture quality, saying it makes them feel like they are right on the field during football games. Customers also appreciate the affordable price and the convenience of the Roku platform. However, a few customers have complained about the small remote control, screen issues, and motion blur.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Great TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good resolution and easy to setup. Very well worth the price.
I would recommend this to a friendRated 3 out of 5 stars
Could be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was grainy and hard to adjust. Fast moving objects were blurry. Took back for LG tv. Some may like it and not notice. Wall mounting is easy. Hole line up without difficulty. Is not too heavy to lift. This tv could use a lot of upgrades to make picture better. Maybe I got a bad one and others are ok
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DownEaster,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
great tv, fits space perfectly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.installed using existing bracket, paid for install and it was quick
I would recommend this to a friendRated 4 out of 5 stars
Does the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job. You get what you pay for. I'm a big fan of the Roku platform.
I would recommend this to a friendRated 4 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv love the image and good screen color all in all good
I would recommend this to a friendRated 4 out of 5 stars
Great tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TCL knocked this out the park great picture at a great value!
I would recommend this to a friendRated 5 out of 5 stars
Great price and quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy site has the best price for this model. Great deal !
I would recommend this to a friendRated 4 out of 5 stars
Good tv bad costumer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv so far really good, the service at the store horrible
I would recommend this to a friendRated 5 out of 5 stars
Me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had any problems with it. Has been very good
I would recommend this to a friendRated 5 out of 5 stars
television
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this television is so freaking awesome my kids love it
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Frustrating and embarrassing purchase
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv for my new apartment for my wife and I after thoroughly researching the best TVs. This tv looked amazing and started out perfect but ended up freezing whenever an app would stream any video with Douby Vision (basically anything worth watching on Netflix, Hulu, Disney Plus, Apple TV+, etc). I’ve tried researching and resetting the tv multiple times and it still acts up.. My wife is not so tech saavy so it also annoys her when she can’t watch any of her shows!! I had a 55inch Roku tv before with no problems but this one.. I’d avoid at all costs.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Michael,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Excellent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely excellent. I would definitely recommend to anyone.
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my tv I would recommend to others to buy. Would buy again.
I would recommend this to a friendRated 3 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’d been excited to get this TV since I have the 6 series that I had bought from BestBuy and love it, but the 5 series was disappointing for me. The video was choppy with possible banding and volume control didn’t work via Apple Tv. Therefore, I’ve decided to return it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi xdc7,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Solid laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good laptop. I run Creative Cloud and it works great.
I would recommend this to a friendRated 5 out of 5 stars
Great tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good best buy you will love it and want to buy more
I would recommend this to a friendRated 5 out of 5 stars
Tcl 65
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product overall. No issues works as expected
I would recommend this to a friendRated 5 out of 5 stars
Good quality T.V.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues. It auto updates on its own which is nice.
I would recommend this to a friendRated 2 out of 5 stars
Terrible - Defective TV - Pixels Out
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get this, but as soon as I set it up, there were a handful of dark spots with dead pixels. I swapped it out and the second one had the exact same problem. I contacted TCL support for help, since I did not want to return again just to have a third defective unit. The only support TCL offered was to "try again" with another unit. I don't recommend this unit or brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Michael,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Short life span
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even make it 2 years before developing black lines along the lower portion of the tv. Otherwise it worked great, major disappointment
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Levels,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support