Customer Ratings & Reviews
- Model:
- 65S535
- |
- SKU:
- 6423898
Customer reviews
Rating 4.5 out of 5 stars with 762 reviews
(762 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, price, and easy setup of the 65” Class 5 Series QLED 4K UHD Smart Roku TV. Many customers rave about the superb picture quality, saying it makes them feel like they are right on the field during football games. Customers also appreciate the affordable price and the convenience of the Roku platform. However, a few customers have complained about the small remote control, screen issues, and motion blur.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Just good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expected more for the QLED TV but it is what it is.
I would recommend this to a friendRated 3 out of 5 stars
I expect more from tcl
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I'm not happy with this purchase cuz the tv looks good but when I turn on the corners are like cloudy black I don't know if this is normal but I expect better for my money and an brand new tv I will left a couple days if not I will return
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price
Rated 1 out of 5 stars
Sorry sir - but you're screwed.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first - loved it. Then about 1.9 yrs in I get a Grey screen and TCL will not replace it as it's past the 1-year warranty. They did not even offer a trade-in. Super disappointing as I did my research and thought it was a best value/performance. I'll be sure to not purchase any TCL products in the future after my experience with the company and the product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kramer2000,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Pretty good tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it 3 stars because it is a good looking tv. It was defective, however, and I returned it and upgraded to the Tcl. R635 which was a happy result with better brightness.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Douh,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We're glad to see that you were able to get a replacement. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new tv’s are very different now. Everything is set up for virtual reality instead of actual tv viewing.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Spratt,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Just buy a Samsung or Sony.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Randomly turns off and becomes unresponsive. Had to unplug it multiple times already and just bought it a few weeks ago.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price. Okay for ps4. Not as clear as it could be. But for a budget big screen it’s fine.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
TCL Customer Support
Rated 2 out of 5 stars
Reviewed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice tv for the money, however, the picture does flicker during fast moving objects. The picture does lag, wish the refresh rate was higher. The sound quality is fair but could be better. I think they could have done better with the brightness of the tv. Overall, it’s a fair tv for the money.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume is it great and picture fades out on some types of shows
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Diane,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Turns on by itself.... all the time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this TV for a month now and it won't stay turned-off. We power it off, leave the room, come back later and it is on. At first I thought one of my boys was turning it on when we weren't looking, but nope, randomly it turns on. I've checked that I don't have any possible 'signals' coming from other devices or lights, or windows, etc. even going so far as to put gaffe tape over the IR receiver and use the physical power button. Still it turns on by itself. I've called Best Buy Geek Squad and they wouldn't talk to me unless I purchased their service program.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ghostly,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good tv if you don’t mind blurring around images. Especially around people during movement.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Open box, yes, "acceptable", no.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to actually review the TV.....purchased an open box acceptable tv. Got home, had no legs, no remote, and was broken. Returned for full refund and ended up bying something else..... Was definitely not "acceptable" condition.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BtheEsq,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with your open-box TV. We're glad to see that you were able to find a quick resolution. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color
Rated 1 out of 5 stars
Yellow screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brightness was decent, the sound could be a little better but when you had it on a white screen there was quite a bit of yellow around the edges. I returned it and got a Samsung instead.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Amessapig,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. This TV typically produces a beautiful picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Instalationnotcomplete
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers only did part of the job, very disappointed.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience concerning the installation service. For concerns regarding a problem with your service, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price, but not impressed with picture. Sports showed pixelated picture.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi R56G,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Didn’t last 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A year and 9 months and it quit! It was highly recommended by the salesman, so I bought it, trusting senior citizen that I am.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rwinter,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ok tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent tv nothing special ok picture black edges at bottom
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Marc,
Thank you for taking the time to provide your feedback. We're glad that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Don’t count on longevity
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was great value for the money… until lines appeared on the lower quarter of the display less than 2-½ years after purchase!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ping,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TLC 5 series not bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an ok tv for the price! Not a fan of roll and the shadows around the images is horrible
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Rude curbside pickup employee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rude employee with curbside pickup. My fiancé came to pick up this tv in my truck while I was at work. I’ve used curbside pickup with bestbuy several times without issue. This time the associate brought the TV out and told her it would not fit in the cab. I know it fits in the cab because we purchased the same exact and size tv before. He was extremely rude and told her it she had to do it herself. She was able to get the tv in the cab of the truck by herself.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning curbside pickup. For concerns with the retailer, you would want to contact Best Buy Customer Support as they would be best equipped to further assist you. If you need assistance with the TV itself, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support