Customer Ratings & Reviews
- Model:
- 65S535
- |
- SKU:
- 6423898
Customer reviews
Rating 4.5 out of 5 stars with 762 reviews
(762 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, price, and easy setup of the 65” Class 5 Series QLED 4K UHD Smart Roku TV. Many customers rave about the superb picture quality, saying it makes them feel like they are right on the field during football games. Customers also appreciate the affordable price and the convenience of the Roku platform. However, a few customers have complained about the small remote control, screen issues, and motion blur.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Color, Picture quality
Rated 3 out of 5 stars
Lasted 3 years - Green Vertical Lines Appeared
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TCL 5 Series (65”) in November 2020. It was a pretty solid tv, with good local dimming, decent brightness, and decent user interface with Roku TV. It had good sound, and was a very solid option at the time. However, after 1.5-2 years, the TV slowed down, signed out of a lot of streaming apps although they were being frequently used. It started to slow down as well, although I did not use it for any gaming setup and averaged maybe 14 hours of use per week. Unfortunately, as it hit the 3 year mark of owning this TCL, vertical green lines started to appear out of nowhere (no damage to the tv, no movement) and no sign of being able to be repaired/worth repairing for the value of the TV. Now I have to look into buying another TV. Recommend the TCL 6 Series (nothing less) or newer, if looking for low budget but great quality LED Smart TV with full array local dimming and decent brightness. Otherwise also recommend Hisense or Samsung TV with Google TV interface rather than Roku TV.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Do NOT buy this TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture went out two two weeks after buying it. Fortunately we had purchased Geek Protection but, it will be over 2 weeks before they can come out. I am totally disappointed, sincerely.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that you are already in the process of getting it fixed. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
none
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The contadts at best buy were very heo;ful. The TCL was not what I thought was ordered and was sent. We expected the series 6 and got the 5 which ws not very good. We are much better with the AU 8000 that was exchanger. My eyes are not good so please excuse!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GDSki,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with your order. For concerns regarding an order, you would want to contact your retailer as they would be best equipped to assist you. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Very poor tv JUNK
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do Not Buy TCL tv they are junk. Have had two of them and both went out in less then two years. Tcl said they would fix them and when I asked for box to send to them they changed there mind. The LED light go out and you have no picture,
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Trainedrabbit,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best Buy I Ever Made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a TCL - 65” Class 5 Series QLED 4K UHD Smart Roku TV four years ago and it has been beautifully working without ONE glitch ever since. The picture is lovely and makes my hubby feel like he’s right on the field when his favorite football games are on! I think I’ll by the next size up and treat him with it next year! TCL is the best. Affordable and dependable.
I would recommend this to a friend Rated 1 out of 5 stars
Bad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We never got to watch it, All orders were canceled. The sales person said the Geek Squad could hang this over the fireplace, however they could not...It became a bad, embrassing experience
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Barry,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with the installation process. For further assistance, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Best value tv, like review websites suggest? Nope.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why this TV gets high praise? It hardly looks better than my pathetic TCL S434 (both 65”). My 5+ yr old LG UJ6300 looks infinitely better than either of these, and it was about the same price....
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ddavies,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t buy this TV
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been a lemon from the beginning. I have called the #Warranty people four times and they are just giving me the runaround
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Dont buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had different kinds of problem after a couple of months, would never buy this brand of tv again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NiCoOo,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered a defective TV and then the geek squad who was supposed to bring a new one never showed up. Not happy with Best Buy right now.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Diane,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No antenna tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not receive antenna tv channels, must have a filter to receive
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AlanI,
Thank you for taking the time to provide your feedback. This TV has a coaxial located on the back of the TV near the other inputs. By connecting an antenna you can receive over-the-air channels. However, the reception depends on the signal strength. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Never buy this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV. Software glitches, image is horrible.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ramado,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Good budget tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv. Still holding it's value after 3 years. No issue or complaint. Works well with tcl sound bar.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owed lots of TVs and tcl has to be one of my all time favorites, can't beat price and the quality
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL is always good for the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really good quality for the price. bright enough and clear colors. as with any tv get external speakers but stock is ok,
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great all around TV at a great price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Television works great. Easy set up. Having 2 positions for the legs is really nice as I did not have a 65 inch wide surface to set it on. As far as I can tell the wire channels in the legs don't work well when the legs are mounted in the inner position. (Not a big deal, just a note.) The picture quality is great for what I need. I find gaming on it to be great as well, but you MUST turn on gaming mode otherwise the input lag is extremely bad. With gaming mode on I don't notice any lag. I've watched a few 4k movies clips and they look very good. I'm guessing I would notice a screen quality difference if I put this side to side against a more expensive television, but sitting in my house with nothing other to compare it to the quality is more than I need and for the price I have no complaints.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Amazing for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv and sound. We usually just get the cheap TVs, and this out of all the ones I have got is the king of them.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
TCL-65"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture for a low price! Easy setup. Decent sound.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, great price, great picture. Very easy to operate.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Good Quality TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is very nice.. Quality looks good. does not look cheap. Two options of where to install the feet of the TV. Which helps with putting on a TV stand. Picture is great... very bright, but once you adjust to your liking its very pleasant to the eyes.. Sound is o.k. , Sound bar or home theater is a must... I am very happy with it.
I would recommend this to a friend