Customer Ratings & Reviews
- Model:
- 65R655
- |
- SKU:
- 6515360
Customer reviews
Rating 4.5 out of 5 stars with 259 reviews
(259 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers value the 65" Class 6-Series 4K Mini-LED UHD QLED Dolby Vision HDR Smart Roku TV for its exceptional picture quality, affordable price, and easy setup process. Many customers rave about the TV's sharp and vibrant display, making it an excellent choice for gaming and movie enthusiasts. While some customers have reported minor issues with screen uniformity and remote connectivity, the overall positive feedback highlights the TV's great value for the price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
KISS Roku System
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The simplicity of the Roku system in a 4k Mini-LED TV! A quality image with good viewing at all angles. 1 easy to use Remote for live tv and streaming. A true KISS system for under $1K.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
In Awe
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was in awe when I watched first dolby vision movie on this tv. I did very few adjustments. This was my second TCL TV and I am probably a brand loyalist in the future.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Tv purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the television! It’s got great picture and sound! Sound bar is a must!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JeanetteK,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best picture and sound for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, this is the second TCL that I have purchased. Will buy another and their other products.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
High Def Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has excellent picture & roku is great! The tv controls are superb!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Wow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv looks good its excellent for ps5 and xbox series x
I would recommend this to a friend Rated 5 out of 5 stars
Comparison
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I own the 6r46. Whats the difference between the google tv opposed to the roku version. Other than the operating system. Bcuz the google version is $400 cheaper. Like i mentioned i own the google TV and despite all of the negative reviews ealy on about a glitchy OS. Google works flawlessy on this TV. and very easy to use.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture, great sound and wonderful performance
I would recommend this to a friend Rated 5 out of 5 stars
Great TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Roku OS really makes it great. Paired this with the TCL 8 sound bar. The display integration between the two is excellent.
I would recommend this to a friendRated 3 out of 5 stars
Great TV when it works, which wasn't often enough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replacing after less than 1yr. Consistent audio issues with HDMI, Optical, and even built-in speakers. Goes static or full distortion and only resolved after full power reset. TCL dispatched a tech a few times to swap parts with no improvement (last round made it worse).
No, I would not recommend this to a friendRated 5 out of 5 stars
A good performer for a good price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great television for the price; we also have another TCL in the house.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
I love this tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the 5 and 6 series and love both but the 6 series is absolutely incredible. It comes with the better remote as well as it being the better TV. Big fan
I would recommend this to a friend Rated 2 out of 5 stars
Always better in the store.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As seems to always be the case, tv picture on demo mode in store is always better than once at home. I mean this tv is ok, just ok. Sometimes I feel ripped off over this , I mean there is a significant difference in picture quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ken,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great upgrade to new tech
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is working great right out of the box, need to add a sound bar or surround sound to enhance the experience.
I would recommend this to a friendRated 1 out of 5 stars
Not the best experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item has a marking on the screen. Best buy has been horrible with contact every time you call it gives you a busy single. Or it just hands up when the prompt is over. I have yet to be able to even watch the tv. Review is more based on best buy than it is the tv...
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JessicaL,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv never worked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were excited to get this TV, but when setting up the TV turned on then then suddenly turned dark gray/black. We were never able to get the picture back on the tv and even called TCL support who told us to return it or activate one year warranty. We returned it and got something else.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lulurosie,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV needs to to have a system reset at least once or twice daily because the screen begins to flicker. I fell for the hype, and regret it. I also bought the fancy TCL soundbar, which loses connection to the TV every few hours.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chris,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Fried during software update
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had issues with the TV out of the box. It was stuck in a setup loop. After a few youtube videos i was able to reset it and get it setup. After 4 months an update showed up. I agreed and have not had it working in 5 days. TCL support is horrible, i have sent them 3 bideos showing it does not work and they still wont authorize a tech. Not sure what to do at this point, ive done all troubleshooting possible and basically out $1,000 at this point.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joes,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to review your case to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Grey spots!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our tv had grey spots on the bottom quadrant of the screen. We thought maybe it was a fluke but then after returning saw the same thing on the display model! It’s a shame because it looked amazing other than that. We decided to go with a different brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BonnieK,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support