Customer Ratings & Reviews
- Model:
- 65R655
- |
- SKU:
- 6515360
Customer reviews
Rating 4.5 out of 5 stars with 259 reviews
(259 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers value the 65" Class 6-Series 4K Mini-LED UHD QLED Dolby Vision HDR Smart Roku TV for its exceptional picture quality, affordable price, and easy setup process. Many customers rave about the TV's sharp and vibrant display, making it an excellent choice for gaming and movie enthusiasts. While some customers have reported minor issues with screen uniformity and remote connectivity, the overall positive feedback highlights the TV's great value for the price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
DOESN'T SUPPORT DTS AUDIO!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My expectations for this TV were high after seeing the 2020 R635, and the 2021 R646 and the great picture quality and value. This TV looks good and almost improved upon the last 2 iterations, but has SERIOUS flaws. I spent hours testing features and troubleshooting and the deal breaker was it doesn't support DTS audio. This is a HUGE omission! Sure you can do Atmos pass through and emulation of other formats, but even with my xbox one x plugged directly into the soundbar, the TV somehow manages to block the passthrough of DTSX movies (which works on my old TV from 2016), so while you can passthrough Atmos, if you have a single DTSX movie (which is pretty likely), then it will fail to load until you disable all passthrough. You have to do lossy formats instead, including for atmos if you want all formats. WHAT WERE THEY THINKING?! Beware, after researching other TVs of 2022, it looks like there are a few TVs following a trend of omitting DTS passthrough... Also, the AV (RCA) jack doesn't work. The sound comes through but the image is all scrambled like it doesn't understand how to process it. I've got older video game consoles that work perfectly on other TVs and inputs, but don't work on the AV jack and it's not either of my adapters. I think they just bank on nobody using it. When I called TCL support for both of these issues, they essentially wrote both off and there was nothing they can do. Also the CEC features don't work completely. the TV will turn on and off as necessary but it won't auto-switch inputs even though I've toggled that setting over and over. Do they even test these TVs? Minor note that the 144Hz is only for 1080p which I thought was very misleading. Also I think this panel is actually a 4096 x 2160 instead of a typical 3840 x 2160 4k because that was the default for PC on a few things and I was getting some weird formatting on various older 4:3 content. Just messes everything up by manufacturing the wrong size panel! Who's in charge over there? Also Roku demands you to set up an account to even use your TV if you connect to the net, which is so fascist.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Skyy,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. It seems that you may be experiencing some trouble setting up the TV and utilizing features that this TV does indeed support. Rest assured, we are here to help! We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
missing parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my tv didn’t come with stand legs. It would been nice to use it straight back in the box the funny thing is it said inspected by best buy thanks guys
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rico,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For Open-Box items, you would need to contact your retailer for assistance regarding missing accessories. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Great tv, worst customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv picture quality was great but I do not know what was wrong with the sound, I was getting some kind of static noise from the tv, the customer support at best buy and tcl both were really bad and no one is interested in resolving my problem. Such a waste of time and money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi asdf,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture was great but something popped when it was first plugged in and now it consistently smells like something is burning.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrandiS,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Constantly freezes
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly freezes, shuts off, no audio or terrible feedback. Can barely make it through an episide wo having to restart the tv, sometime multiple times. TV is 3 months old and barely works.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TheresaB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bought open box but Condition is not good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box tv from foxpoint, didnt come with stand(legs) or remote. Bought those and set it up only yo find more scratches in the bootom of tv. Now it becomes difficult to return tv(as i have invested the money. Not many options provided by customer support, they said manager from best buy store will call me yet to receive any callback. So not good customer service.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to write a review. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to tclsocial@tcl.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, Brandon TCL Customer Support
Rated 1 out of 5 stars
Not the best experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item has a marking on the screen. Best buy has been horrible with contact every time you call it gives you a busy single. Or it just hands up when the prompt is over. I have yet to be able to even watch the tv. Review is more based on best buy than it is the tv...
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JessicaL,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv never worked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were excited to get this TV, but when setting up the TV turned on then then suddenly turned dark gray/black. We were never able to get the picture back on the tv and even called TCL support who told us to return it or activate one year warranty. We returned it and got something else.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lulurosie,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV needs to to have a system reset at least once or twice daily because the screen begins to flicker. I fell for the hype, and regret it. I also bought the fancy TCL soundbar, which loses connection to the TV every few hours.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chris,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Fried during software update
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had issues with the TV out of the box. It was stuck in a setup loop. After a few youtube videos i was able to reset it and get it setup. After 4 months an update showed up. I agreed and have not had it working in 5 days. TCL support is horrible, i have sent them 3 bideos showing it does not work and they still wont authorize a tech. Not sure what to do at this point, ive done all troubleshooting possible and basically out $1,000 at this point.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joes,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to review your case to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Grey spots!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our tv had grey spots on the bottom quadrant of the screen. We thought maybe it was a fluke but then after returning saw the same thing on the display model! It’s a shame because it looked amazing other than that. We decided to go with a different brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BonnieK,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support