Customer Ratings & Reviews
- Model:
- 65R635
- |
- SKU:
- 6424216
Customer reviews
Rating 4.2 out of 5 stars with 732 reviews
(732 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the exceptional picture quality, especially with Dolby Vision, vibrant colors, and sharp details. They also appreciate the affordable price and user-friendly Roku platform with voice command. However, some users have concerns about the remote control synchronization and the TV's reliability, with reports of periodic restarts.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Very pleased!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best value of any TV I've ever purchased, Great picture and sound, including Dolby Atmos - and the excellent Roku interface. I'm not sure why anyone would need anything else.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV for PS5!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv for the price! I have had a couple small issues but nothing that resetting the tv didn't fix. Wanted to upgrade for my PS5 and I think it does will with the system.
I would recommend this to a friend - Cons mentioned:Remote control
Rated 2 out of 5 stars
Two strikes in quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The roku had been a future I have been curious about for a while. I pulled the trigger after doing extensive homework and seeing all the reviews. The remote out the box was not working, and after a song and dance TCL sent out a replacement. No biggie it happens. I was happy overall with it and was still making adjustments when on day 22 of use watching a movie we hear a loud pop and then nothing. TV was dead. I purchased the extended warranty because i figured i would eventually want peace of mind, AFTER the warranty period. So far strike two, and a week and a half later, waiting for repair this weekend. We'll see how it holds up afterwards, but right now no so good.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cinegamejunkie,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Gorgeous TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen quality is outstanding and the setup quite easy. Plenty of inputs for those in need, too. I'm very happy with the TV and the buying experience with Best Buy.
I would recommend this to a friend - Pros mentioned:Brightness
Rated 5 out of 5 stars
TCL more like T(A+)L
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If TV is a mirror into another reality, this is the perfect portal. Great colors, excellent contrast, and BRIGHT. You can't find a better TV for this price. Get it!
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Remote control
Rated 1 out of 5 stars
Beware Remote Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku remote was only working from the time I began using the television. I had to push the buttons multiple times for them to work. After an hour the remote never worked again and I was forced to download the Roku app on my phone and use the remote on the app, until I could exchange my television. The picture and sound were excellent but I couldn’t access any features on the TV without a remote. When I returned the television a salesman told me that this is a common problem with the TCL brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi OBee1,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs or the remotes. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Excellent product at given cost !!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its really a amazing product at the given cost. Great value for money to get home theater in your drawing room. Picture quality is great with theater mode sound option.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Excellent Smart TV decision
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV with excellent picture quality and sound system built in. The smart TV feature is awesome; got to stream a live video of my granddaughter's swim meet!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome picture! Very realistic! Color saturation is great, the richness and depth of the images is unbelievable. I highly recommend this product.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great value
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for an covered outdoor patio. Great picture quality and looks great mounted.
I would recommend this to a friend Rated 5 out of 5 stars
Great TV excellent picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the TV as an upgrade for our Livingroom Tv that wasn't that old but didn't support 4K content. I n the past I previously had a good experience with the Roku Ecosystem and was looking to get back into it so that I didn't have to use my PS4 as my streaming system, and also to make it easier for house sitters to access our content and streaming services. The only problem I have had with the TV so far is that we recently switched internet providers and had to clear the cache on the TV to get access to 4K streaming content back since then though it has been just fine.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv it has a great picture quality and is plent big enough to see from across a good size room
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Remote control
Rated 1 out of 5 stars
So far good tv, but horrible remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture/image and sound are good! However… The one star is for the remote. The first 15 seconds worked perfectly, then it stopped working. I changed the batteries, it worked well for 15 seconds and then stopped working again. Before buying the tv I saw people complaining about the faulty remote but I did not think it would be that bad… well, it is. I am glad that the Roku app on my phone has a remote option and that is what I am using. So far tv is good but the remote definitely needs to be improved.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi LRMD,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Excellent Sales Representative
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv! Our sales person listened carefully to what we wanted and helped us pick the perfect tv for our needs at the price we wanted to pay!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv. Have had for over a year and has been fantastic. Great picture quality and paired with my sound system A+ tv
I would recommend this to a friend Rated 4 out of 5 stars
Not as good as I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All in all a decent tv but the settings vary from Movies to shows to sports and the contrasts and brightness doesn’t adjust to the category you’re viewing. An upgrade from my Vizio but the hype was too big for what it delivered. Guess that’s why it’s so much cheaper than the bigger brands.
No, I would not recommend this to a friend- Pros mentioned:Brightness
Rated 5 out of 5 stars
Beautiful colors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far we are pleased with the new tv. The bright colors are beautiful. A good choice for us.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Roku TV Great for Streaming Content
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We're really enjoying our new Roku TV. The picture is fantastic and it's been great exploring all the different streaming options available.
I would recommend this to a friend Rated 1 out of 5 stars
had to return after 24 hours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.after wating 2 weeks (the salesmen thought I was crazy) to get the 2020 version of what is a great tv it only lasted 24 hours. After picking it up and hanging it there must have been a major fault with the board that allowed it to show the picture over itself making it unwatchable. I am now almost a week into waiting for my second 65r635. hoping this was a fluke
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Bertlancaster,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that you are already in the process of getting a replacement. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL Series 6 Review of 65" and Geek Squad Install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance and picture. Remote required additional programming, but after complete, the TV with Roku was an excellent choice.
I would recommend this to a friend































