Customer Ratings & Reviews
- Model:
- 65R635
- |
- SKU:
- 6424216
Customer reviews
Rating 4.2 out of 5 stars with 732 reviews
(732 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the exceptional picture quality, especially with Dolby Vision, vibrant colors, and sharp details. They also appreciate the affordable price and user-friendly Roku platform with voice command. However, some users have concerns about the remote control synchronization and the TV's reliability, with reports of periodic restarts.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reviews were very positive. The actual TV has performed even better then then expected. Had no problem with the setup . would purchase again.
I would recommend this to a friendRated 5 out of 5 stars
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.65” TV wall mounted with older Bose full bar & woofer system attached perfectly. First time Bose system has worked in 4 years! Love it!
I would recommend this to a friendRated 5 out of 5 stars
Great picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear and crisp screen. I have expansive windows in the room, the daylight does not dim the picture. Very pleased.
I would recommend this to a friendRated 5 out of 5 stars
Best Purchase Ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great purchase! Such a great TV. We have had no issues with it since purchase.
I would recommend this to a friendRated 1 out of 5 stars
Trash
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 year and 8 months and it wont power on. Dont buy this tv. I thought tcl had finally not made a crap tv but i was wrong. Tcl is trash
No, I would not recommend this to a friendRated 3 out of 5 stars
This is not the one
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Game mode colors looked washed out and dull with my series x. Another issue is even the lowest brightness setting at night the whites are piercing. Retuned and got a LG Oled
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Daje00,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
New TVs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales people were very knowledgeable about the products offered. They took plenty of time to answer and/or research all questions.
I would recommend this to a friendRated 5 out of 5 stars
Thank You
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the TV and it keeps up with the gaming. The delivery was a big help too since I had surgery a few days before.
I would recommend this to a friendRated 3 out of 5 stars
OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.50/50 on if youre going to get a good tv or not. Mine came with a bad remote and a grainy screen. Waiting to get another one to try out if it dosent work well ill jump up to the LG OLED.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Bauere,
We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that you are already in the process of getting a replacement. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great TV at the best price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV at the best price, what more can u ask? Easy online purchase and pickup. Thx
I would recommend this to a friendRated 5 out of 5 stars
Great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great colors...love the roku channels App works great. No problems since I purchased it. Great mini led tv
I would recommend this to a friend- Cons mentioned:Remote control
Rated 1 out of 5 stars
great looking tv with buggy software and remote
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this tv to anyone it feels like an unfinished product. The remote control out of the box showed up with dead batteries. The installation is also not user friendly had to run it twice on my phone to get it right. The tv forces you to use the app during installation or the tv work big let down. Recently the tv i got turns on by itself at random times. Save yourself the time and money and go for something else!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Zeus,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Flicker, poor 4k
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to hard reboot often due to flicker. 4k picture is nothing compaired to samsung of the same class.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
Stopped working after 3 months!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete piece of junk. Stopped working after 3 and a half months. TCL customer service was a nightmare to deal with. Completely indifferent. Thankfully Best Buy took care of me and I got a Sony as a replacement. TCL is cheap but they don’t last and do not honor their warranty. I’ll never buy a TCL again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Don't waste your money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within 4 months. TCL refuses to do anything under the warranty even though it is supposed to be covered for a year. They are convinced I did something to break the TV even though it worked before I left town and I came back to a dead TV. Go with a more established brand unless you think $1000 for a TV that lasts 4 months is a good deal.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Beardy,
We’re sorry to hear that you're having issues with your TV. Physical damage would not be covered by the manufacturer's warranty. You can visit https://support.tcl.com/us/tclus-tv-warranty-information to find more information on our warranty requirements and limitations. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great For Gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a quality TV for the price. I got it mostly for gaming and I am very happy with its performance.
I would recommend this to a friendRated 3 out of 5 stars
I’d pass
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super disappointed. I’ve had several older serious TCL TVs & watching them side by side the picture is almost identical. We returned it & got one for 1/2 the price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
great tv for your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best! the best tv for your money , color is great , panel is great , amazing for sports .
I would recommend this to a friendRated 5 out of 5 stars
New TCL TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lipsync issues. I will contacting the store Monday.
I would recommend this to a friend- Cons mentioned:Screen
Rated 1 out of 5 stars
Defective!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the screen works it’s a beautiful TV. A few months after purchasing the TV I would go to turn it on and the screen would stay black but you can still hear sound. I found a way to reset the tv with the remote and that will fix it for a couple of days and then it will do it again. Very frustrating.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jared,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support