Customer Ratings & Reviews
- Model:
- 65R635
- |
- SKU:
- 6424216
Customer reviews
Rating 4.2 out of 5 stars with 732 reviews
(732 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the exceptional picture quality, especially with Dolby Vision, vibrant colors, and sharp details. They also appreciate the affordable price and user-friendly Roku platform with voice command. However, some users have concerns about the remote control synchronization and the TV's reliability, with reports of periodic restarts.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Very Pleased!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far we are very pleased with our new TCL 65 IN. TV.
I would recommend this to a friendRated 5 out of 5 stars
Garbage disposal install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Steve came in and got the job done. Excellent service.
I would recommend this to a friendRated 3 out of 5 stars
Flickering after 4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started giving me flickering issues after 4 months. I would invest my money in a good brand from now.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Saurabh,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
awesome tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good tv little bulky but its s 65in so not to badf
I would recommend this to a friendRated 5 out of 5 stars
Wow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding image. Top product of the season...........
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Do not buy this TV!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture looks great, but it has serious sound and picture sync problems. When you watch a movie, you hear what people say and then you watch them say it. Very jarring! You can fix some of these problems by disabling certain features and going into "game mode" but this only fixes some of the problems.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Stephen,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Hassle
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with it staying connected to WIFI, then had issues with sound, then had issues where it would randomly not play certain content on Netflix, HBO Max, etc. And the solution to everything is unplug it and plug it back in - not exactly easy when you have to unmount the tv to access the plug
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ctenn,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV staying connected to the Internet. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Do not buy waste of money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Television is horrible. Worst decision I could have made. The remote is super slow to open changed the batteries multiple times and nothing. Called to exchange but Customer service is not allowing us to do so. Even with the warranty. I hate the tv. The remote is the biggest problem
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mina,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Restarts itself randomly, no fix
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible TV! We hadn't even had the TV for 3 days before the problems began. We tried everything to make it work because boxing up a tv, loading it up, and returning it was not something we wanted to do. The second day after setting it up, the TV turned itself off and when I turned it back on there was no sound and the screen was black. I turned it off and back on again and it worked. Then this happened in a different fashion 5 times within 7 days with the exception of the screen turning black. The tv would just randomly turn itself off and restart itself. I googled to see if others experienced these kinds of problems and I found many complaints. Therefore, after troubleshooting everything within our capabilities, we decided to return it and I am super happy that we did.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jamie,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Vertical banding issue. Gaming bad, movies good.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apps work great. Had a lot of issues with getting the sound working correctly with my receiver. Do not leave it on Auto or Passthrough. Display was great at first but over the last couple of months there is a lot of vertical banding. Its so bad I'm considering returning it. Regular TV and Movies it isn't that bad but gaming it looks absolutely terrible.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BiffDangles,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good TV bad remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV itself is very good but the remote is terrible.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BWall,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
It's just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with tv flickering non-stop it's a ok tv for the price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Matt,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No TCL For Me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 week speakers sounded muffled like when a speaker is blown or bad so we used our sound bar. Later in day started working again. Returned and paid the additional money for upgrade to the 8 Series. Set up new TV Friday evening watched Saturday morning. Late Saturday afternoon (not even 24 hrs) no picture black screen. Researched troubleshooting as I sat for 45 min waiting for tech support and finally hung up. Tried all tips still no picture then randomly after 45 minutes it came on. We have had the 8 Series for 1 week and have gotten the black screen 3 times. Return pickup is scheduled and refund issued.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the first day I bought it the Remote does not work. I waited some time in hopes it would improve but the Roku app remote does not work either. Wish I would’ve never bought. Do not waste your money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Caseone,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Broke after less than 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great -- for less than two years. And then it suddenly turned off, smelled like smoke, and never turned on again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Joseph TCL Customer Support
Rated 2 out of 5 stars
Very slow and laggy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was UI was very slow. Very laggy for games wouldn't recommend if you plan on gaming. Its decent for movies and tv. I returned it for a LG C1 Oled. There's better options than this tv for 100-300 more.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Steve,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
I think it's going dead
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine for 11 months. Now it flickers and goes unresponsive often. Other times it goes dark with a vignette as if it's about to go dead
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
First ROKU TV ever. . .lasted 6 months!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV lasted almost exactly 6 months. Without warning, the bottom half of the screen turned mostly gray in a horizontal line with colored streaks and pixels in it. Best Buy only offers 15 days on electronics, so I am trying my luck with seeing what TCL will do about this issue. I have already been online with support and they have walked me through every possible reset and remedy that they know of, to no avail. I am NOT very happy with my FIRST Roku TV!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Something Wrong
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the TV, but something was wrong right out of the box. The picture would blink every few seconds and the sound would cut out. BB to pick up & replace with LG. Great Best Buy service though.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Great picture quality, not built to last.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have enjoyed this tv for 14 months, then Iheard a pop and it powered off, never to return. Buy the extended warranty, or spend more on something built better.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support