Customer Ratings & Reviews
- Model:
- 65R635
- |
- SKU:
- 6424216
Customer reviews
Rating 4.2 out of 5 stars with 732 reviews
(732 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the exceptional picture quality, especially with Dolby Vision, vibrant colors, and sharp details. They also appreciate the affordable price and user-friendly Roku platform with voice command. However, some users have concerns about the remote control synchronization and the TV's reliability, with reports of periodic restarts.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Great for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV but just not the clarity for me. 65 inch is just too big for me, and it’s not a clear at that size. I do love the Roku platform, but I returned it and went with the Sony A9
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. Given the opportunity, we could have looked into this for you and tried to help. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Complete junk!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV for a year and a half and the panel is shot. The warranty period is only 1 year so TCL will not do anything to help me out. Three black vertical lines have appeared in almost the center of the screen and the color is extremely dull inbetween these lines. The picture quality was ok before this issue however the TV experienced a ton of jutter while watching sports. Don’t buy a larger TCL unless you want to waste over 1K.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Matt,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Roku response unacceptable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I researched this product online before purchasing. It compared to many other qled tv's as a high rated product. On installing in my home and attempting to navigate with the built in Roku software, I found the response time of the software to be unacceptable. Many of my inputs would lag up to 10 seconds after input. This caused the functionality of the tv to be burdensome and disappointing. I returned the set to Best Buy for a full refund a purchased a different companies product through Best Buy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Timis,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Remote is useless
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is fine, but the remote is crap and unresponsive. It takes multiple pushes of buttons to get a response. I’ve replaced the batteries and the results aren’t any better.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bobby4th,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote communicating with the TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not a Fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know if I received a bum tv but this was horrible. Streaming HD from YouTubeTV was super blurry, no matter the settings. Slight off center viewing left the colors muted. I was sick to my stomach that this looked much worse than my 10 year old Plasma. I exchanged it for a smaller LG OLED that is much better, although I don’t like the OLED as much as I had hoped. I miss my plasma.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TBAK,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. This TV typically produces a beautiful picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Poor audio/video lag
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality. Heavy frame. Horrible audio / video lag making it impossible to watch tv without noticing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Not as advertised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was dirty and missing remote and TV stand. It was supposed to be an excellent open box buy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Yonngster,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For Open-Box items, you would need to contact your retailer for assistance regarding missing accessories. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
The Mini-Led is not what it cracked up to be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok TV. The Mini-Led is not what it cracked up to be. The color was off a lot so I had to constantly re-adjust. Ended up going with LG. Much better choice.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi jonesbro,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
defective
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don’t buy, picture flickering after a few months light sensor doesn’t work at times image moves too much.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
So so
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not so sure about this T.V. The Roku system isn’t great!! I had a lot of problems in the beginning.It has gotten better with daily upsates
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Msaquariusqueen,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Can’t Recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wish I could return this TV. I should have stuck with Sony. After the return period I had issue after issue with this TV. TCL did offer a person to come install new boards (refurbished of course) it’s not any better. I hooked up my Apple TV and use that to improve the picture which defeats the purpose of getting a Roku installed TV
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Crow22,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Remote don’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote control doesn’t work at all and I didn’t open it until it was too late to return it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jre3,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst customer service EVER!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worlds worst customer service!!! DO NOT BUY!!! Remote does not work, after three calls got a manager who was to send me a remote. Three weeks later no remote!!! Now sound doesn’t work on TV So I paid $1000 for a tv that does not have a working remote and no sound!!! Tried to call customer service, got cut off twice and the third time got someone I could not understand. Stay away!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Sound issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great when the sound works! The sound started acting up about 2 months ago. Started off every two weeks and now it's at least once a week. When we switch the TV on at times, there's just no sound at all. Every time this happens, we have to reset the tv which is a pain. Sometimes it doesn't reset the first time and we have to do it again. This is not what I expect from a $1000 tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi pietie,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
UNHAPPY CUSTOMER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV less than a month ago and the audio is not working properly on it. I turned it on this morning and all of the voices were distorted. I turned the TV off and on again and it was still the same. I change channels thinking that the problem may have been with just one TV station and the problem was on every channel I checked. I am not happy!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible product don't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this TV and praised it to everybody and now after 15 months it completely died. Won't power on at all. When you're an under the radar brand you better make a good product because you only get one chance. You had it and you blew it. I will shout your shoddy products from the rooftops
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Trevor,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Died less than 2 years into it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the TCL because my previous TV was the same brand and we liked it. It was a great TV when it worked. But this TV did not last 2 years before it died. For what I paid for it I would expect to get more than 2 years out of it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi wtsmi5,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not buy.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less then six months of owning this television, and it blew out. There was a loud crackle, screen went black, and then sparks started coming out from the backside. Unplugged it as soon as it happened to kept it from starting a fire.
No, I would not recommend this to a friendRated 1 out of 5 stars
No hood tcl support, a lot defective tvs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First tv I as defective, had it replaced, and the new one dead in 5 days after replacement. Since I have been in moving process it is not returnable now. And I have to deal with TCL Support. And tcl support is very bad too. 10 business days for repair…
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service ever. Brought out wrong tv, had two more Geek Squad visits. Finally got right TV installed but remote control doesn’t work. Went to Farragut store was given “something that would work” but doesn’t. Have tv but still no functional remote.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support