Customer Ratings & Reviews
- Model:
- 65R635
- |
- SKU:
- 6424216
Customer reviews
Rating 4.2 out of 5 stars with 732 reviews
(732 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the exceptional picture quality, especially with Dolby Vision, vibrant colors, and sharp details. They also appreciate the affordable price and user-friendly Roku platform with voice command. However, some users have concerns about the remote control synchronization and the TV's reliability, with reports of periodic restarts.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Terrible do not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv should be amazing but it's defective has a lot of internal problems that the manufacturer is responsible for and they take none when you contact them about the deflective problems do not buy this tv buy a LG Sony or Samsung and save yourself a lot of time and trouble.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MJSMITHSR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Television
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons don’t work and the television goes glitchy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Oakes,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Glitch
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially, the picture was very good and the sound was acceptable. But it shortly thereafter developed a glitch in the picture and sound in which the picture lost much of its color and was washed out and the sound was muddled as if filtered through a mask.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Galaxie500,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don't bother
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV until it died 14 months after purchasing it. No power. Tried all of the recycling, resetting procedures. Talked to a TCL rep. Nothing. As much as this tv cost, it should last.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CynthiaR,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
HORRIBLE TV AND BEST BUYS CUSTOMER SERVICE SUCKS
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BROKE NO POWER. If you buy a tv from best buy you may just get it fixed in 2 months SO DONT. you cannot talk to the stores either. only people online in another country
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dian,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Getting this TV for under $1000 is a steal.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV about 2 and half years ago. I've heard some people talk about the panel lottery, but ultimately I haven't had any issues with it ever. It's the best looking TV I've ever owned, and while I might be inclined to upgrade to an OLED TV in a couple years, I'm skeptical the upgrade is going to make a dramatic difference. HDR content on this TV looks great, I bought a 4K Blu-Ray player and I love the way it looks. Dolby Vision is excellent and with a solid sound system, everything looks and sounds fantastic.
I would recommend this to a friend- Pros mentioned:Picture quality, Price
Rated 5 out of 5 stars
Great Picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Roku OS. It's the best TV operating system out there. Picture quality is very good on this TV. HDR content flat out looks amazing. I love it when I see the TV automatically enter Dolby Vision mode for content that supports it. It really is next level visuals and this type of content is only going to grow on streaming services. I think I may have gotten a perfect specimen. Very uniform screen, no black marks or other odd quality control issues. I used to buy really expensive TV's back in the day when the first LCD TV's began to take over from the old CRT TV's. This TV is pretty affordable for what you're getting. Best picture quality in any TV that I've ever owned, hands down. TCL has come a long way from their budget brand days.
I would recommend this to a friend Rated 1 out of 5 stars
Bad brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen makes like some static stuff on it n fixed on own but sometimes can be scary and stay there i have to be turning off my tv n turning it on
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Christy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Inferior set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this television. Is not a high end set. I had difficulties with it after a very short time. Best Buy took it back and I upgraded to the Samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Defective product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a week, the TV became stuck in a manufacturer mode and would only flash alternating colors. Best Buy made the return process easy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Millis,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worth $500 new at best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money on this headache, it’ll only give you headaches from setup to long term ownership
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cristobal,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Brightness, Picture quality
Rated 3 out of 5 stars
Good picture. Good OS. Poor motion.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This pertains to the 65". The picture was nice and the display panel was perfect from end-to-end. Hardly any blooming and nice colors and blacks. Compared to other TVs in this price range, it was better. Lots of settings to choose from and the Roku OS is snappy and excellent. TV could also go pretty darn bright, even facing a window. However, the motion handling is bad. I had to return it. I am not a TV snob at all, but the motion tearing and stuttering made everything unwatchable for me. I turned off all the motion settings and it made it better, but the jitter was very pronounced still. I'm not talking about watching a hockey game; the motion issues were terrible watching people waving their hands around when talking. Same with any film of moving cars. The foreground was fine, but the background was almost like watching a movie at 2fps. Too bad!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the motion on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Easy to use. Awesome picture. You will need a sound bar, but that is with any TV nowadays.
I would recommend this to a friend Rated 5 out of 5 stars
4 years after reviewing…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 running now .. im reviewing my schedule experience.. how good tv is.. Very good pixel color and Dolby Vision sound is awesom and apple connect is very easy.
I would recommend this to a friend- Cons mentioned:Reliability
Rated 3 out of 5 stars
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv while it lasted! It did just now quit I think the hdmi ports don’t work
I would recommend this to a friend Rated 4 out of 5 stars
TCL q6
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv, only issue I have had with it is the power supply went out on it which I replaced myself which was easy.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Last tv ever needed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would love this tv forever! Last tv I'll ever buy.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great TV!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this TV because of the price point and the excellent reviews. We are extremely happy with it. As other reviewers have said, the Roku navigation is great. The TV has an excellent picture which seems easier on our eyes than our more expensive Samsung. We were pleasantly surprised by the ease of set up and the quality of the sound. We are recommending it to friends and one couple has already purchased one and are happy with it.
I would recommend this to a friend Rated 4 out of 5 stars
Wish it lasted longer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this TV purchased in 2021 but just died on my and had issues with loose connections for hdmi
I would recommend this to a friendRated 5 out of 5 stars
Excellent TV - value for money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV, I’ve using it for 3 years so far no issues.
I would recommend this to a friend