Customer Ratings & Reviews
- Model:
- 65R635
- |
- SKU:
- 6424216
Customer reviews
Rating 4.2 out of 5 stars with 732 reviews
(732 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the exceptional picture quality, especially with Dolby Vision, vibrant colors, and sharp details. They also appreciate the affordable price and user-friendly Roku platform with voice command. However, some users have concerns about the remote control synchronization and the TV's reliability, with reports of periodic restarts.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Don't buy this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is absolute junk. I bought it a year and a half ago based on glowing reviews from many sources. Picture quality was horrible right out of the box. TCL, rather than replace, sent a technician to work on it. He replaced every board in it with no improvement in quality. Dark scenes are washed out and brownish in color. Faces have brown tones where I suppose some shadowing should be. The picture is flat and dull with no way to brighten without losing color and clarity. Lots of blooming. Overall the worst buying decision I have ever made. Since it is out of warranty, TCL refuses to do anything. I am waiting for a quality tv to go on sale to replace it and plan to take a baseball bat to it when I do. I had great hopes when I bought this TV but have been nothing but disappointed. Save your money and look elsewhere.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrianB,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke 3 times and now its out of warranty. I wont buy TCL again.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Rated 1 out of 5 stars
Worst setup in my life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new tv, out of the box, can’t use it. The remote won’t pair with the tv and there is literally no workaround. I have called both TCL and BestBuy support to no avail. Dead product on my hand and it’s a pain to take it back to the store! Stay away if you like your sanity!!!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Nice TV but died at four years old
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did love this TV but it died when it turned four years old. That may be long enough for some but not me. We heard a loud pop then the TV died and wouldn't turn back on. Capacitor in the power supply blew. Upon googling it seems like it's a common occurrence with TCLs.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ebashirian,
We're truly sorry to hear about your experience and that you seem to be experiencing some trouble with your TV. This particular TV was launched less than 4 year ago, so it is difficult to decipher what TV you may have. Our TVs are designed to give our customers years of entertainment and enjoyment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do wish I could've used Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to try out product. Purchased online open box satisfactory condition. No where online did i see missing remote and stand. How is missing parts satisfactory? Keep in mind i recently purchased an open box laptop in Satisfactory condition and received all of the components. Now I have to wait 2 to 5 days for my refund so I may shop with the competitor. Very misleading on the stores behalf . And thank you for trying to sell me a Tv stand for an already expensive tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with your open-box item. Given the opportunity, we could have looked into this for you and tried to help. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Dead pixel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First tv ever bought. Literally just turned it on, brand new. 1 dead pixel. Going to always catch my eye. Great.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Big,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Very disappointing experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had installed by Geek squad and they did an excellent job in both the installation and setup….TV worked fine for a while and we rarely use as it’s in a 2nd home….TV is dead on arrival with no power after very few hours of viewing…we have surge protectors so wasn’t a surge problem…Customer service was of very little help.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NAC1,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
The remote control is very unresponsive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this TV. It took me 1 hour and still cannot type my email to activate the TV because the remote response is extremely slow. Changing new battery would not help. It took me 20 seconds or a few minutes to enter a character. What ever yo change the distance to the TV would not help
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi HuaWang,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Great TV if you don't use external speakers.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has known audio issues. If using external AV gear, TV will inexplicably revert to Stereo PCM, regardless of source type. Roku will say it's a TCL issue. TCL will say its a Roku issue. Either way, you'll be stuck listening to Stereo PCM on your Dolby Atmos setup. AVOID.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi pg131,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible TV and I would never recommend to anyone. The sound periodically goes in and out and the TV messes with our internet connection. Please do yourself a favor and buy a better TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Terrible,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
TCL Social Support
Rated 1 out of 5 stars
i got a bad one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tv had a bad picture, differnt color tones. called, texted, email tcl about it with no help. xbox was super laggy, very unhappy with it. brought it back
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Unhappy,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
TCL Social Support
Rated 1 out of 5 stars
Spend a little more in a better tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Contacting roku support is impossible. The remote drains new batteries within a day and I can’t even contact anyone with this issue will not be buying anymore Roku products.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi David,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our remotes. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support