Customer Ratings & Reviews
- Model:
- 65R615
- |
- SKU:
- 6204551
Customer reviews
Rating 4.5 out of 5 stars with 1831 reviews
(1,831 customer reviews)Rating by feature
- Picture Quality4.2
Rating 4.2 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 65" Class 6 Series LED 4K UHD Smart Roku TV, particularly its picture quality, price, and Roku operating system. Many customers rave about the superb 4K HDR picture quality and find that it offers great value for the price. The Roku OS is also widely praised for its user-friendly interface and rich HDR content. However, there are some concerns about the remote control's quality and the TV's durability, with a few customers reporting issues such as vertical banding and a short lifespan.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture qualityCons mentioned:Remote control
Rated 1 out of 5 stars
Tried 2 of these, both had issues.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason, when the picture went from light to dark, there would be a clicking noise, like the power supply wasn't operating properly. Exchanged it for another and had the same issue. Ended up going with a 65" Sony XBR X900F. Very happy with the picture, not so much with the remote.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MadMex,
: Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price
Rated 3 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great cheap tv, but still is a cheap tv. I ended up returning it and added a few hundred and got a samsung nu8000
No, I would not recommend this to a friend - Cons mentioned:Screen
Rated 2 out of 5 stars
Broken after 18 months
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IR remote sensor on tv doesn’t work after 18 months. In just over a year of use, the backlight is giving out and causing major bleed. Dimming zones are very apparent and you see splotches over everything and the TV is essentially dying. Terrible purchase as this TCL series lasted about a year and now I’m stuck with a paperweight. Avoid!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jason,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Awesome TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't get a better TV for what I paid. It has everything and then some, plus the perfect size. I am very happy and satisfied with this purchase.
I would recommend this to a friendRated 5 out of 5 stars
Amazing TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At the discounted price, there cannot be a better tv on the market. It may have taken me 5 minutes to remove the tv from box, mount the legs, and begin streaming.
I would recommend this to a friendRated 5 out of 5 stars
excellent tv for less
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Roku tv, and this one is great and will not break the bank only reservation is the small remote, no numbers to plug to go directly to a channel
I would recommend this to a friendRated 5 out of 5 stars
A child can operate this tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and user friendly. Plus the BB delivery crew were professional, friendly & respected social distancing. They were exceptional.
I would recommend this to a friendRated 5 out of 5 stars
Great TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No regrets. After reading reviews, decided on this one and are we very happy with our choice. Performs just as good, if not better than the other TVs in the house.
I would recommend this to a friendRated 5 out of 5 stars
Good TV for money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this one. Replaced a Sony 60" which died after only a couple of years. Hopefully this one lasts a lot longer.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Didn't live up to the hype
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this due to the good expert reviews, the picture was nice, but it got those white and green lines all over the screen as some have mentioned in their reviews. It was ok after being reset, but since was still in the return to store no questions ask time, I returned it and bought a different brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Harley,
Thank you for providing your feedback. We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. We have glowing reviews on many professional reviewing sites and also from our customers. So it is a bit baffling to hear otherwise. We find that most of our customers are more than thrilled with the performance of our TV. Given the opportunity we could have helped resolve the problems you were experiencing. We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 2 out of 5 stars
Too fragile!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV worked great, but we had to move it. In doing this, screen cracked! Now we cannot seem to even find out if the extra coverage we purchased when we bought TV covers this damage. So no TV, and still not able to reach Geek Squad. We know that the circumstances during this pandemic make it hard to get in contact with them, but what can we do?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DannyD,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://www.tclusa.com/support/warranty to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Still under review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was enjoying this tv for about the 3rd week now. I WAS happy with my purchase until now. Like the other guy with the really bad review, I now have green and white lines and I'm waiting on repair and/or replacement. Sucks that I got it mounted, all set up and all the free trials and now I can't even watch until they come out to look at it. After that, we will see...
No, I would not recommend this to a friendRated 4 out of 5 stars
Best 4K TV for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality/settings are no where near as good as our 75in Samsung 8 series in the living room. But than again it cost half the price.
I would recommend this to a friendRated 5 out of 5 stars
Outstanding TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a wedding gift for my granddaughter and her future husband. They were absolutely over the moon as was beyond what they had requested.
I would recommend this to a friendRated 4 out of 5 stars
Super Budget TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brightness and clarity is no where close to my 3 year old Samsung 75", but still a great image for less than a $1000. And ROKU is the best!
I would recommend this to a friendRated 3 out of 5 stars
Good picture but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the picture for the price was fine, however the uniformity issues were just aweful. It made sports borderline unwatchable for me. Had to return it and went for the Sony X900F instead. It is worth the extra $, trust me!
No, I would not recommend this to a friendRated 5 out of 5 stars
Top quality for low price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is on of the top 4k displays at 65 inch that you can get under $1,000. Only grief is that best buy doesnt carry the model with voice control.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Audio LAG !!!!!!!!!!!!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great for the money. BUT... Anything piece of equipment plugged into this TV thru HDMI ports has a severe audio lag. It is UNWATCHABLE. Cable Box...unwatchable. Amazon Firestick...unwatchable. Tried Roku and TCL Tech Support. Even though this apparently is a known issue allover online, they acted like it has something to do w/ my power outlets, then told me to return the TV. Great idea...who's going to pay for the money I already spent getting someone to mount this? Who's going to pay to have it taken down and then a new TV mounted? Look around the web for "TCL65R615 Audio Delay." This is very common and there is no fix.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you may be experiencing some trouble with audio lag with the external devices connected to your TV. This is not normal behavior for one of our TVs. Rest assured, we are here to help! We would love the opportunity to look into this so that we can better understand what you are experiencing. We'd like to gather more information to see if we can isolate what is occurring, and better assess the behavior of the TV so that we can further assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the TV has been fantastic for us, especially for the price. My family has purchased several TCL TVs and all have had great experiences.
I would recommend this to a friendRated 5 out of 5 stars
Very nice TV. We are enjoying it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It got delivered on time. We were able to put it up on tv stand and connect it without any issue. TCL is a good brand to stick to.
I would recommend this to a friend