Customer Ratings & Reviews
- Model:
- 65R615
- |
- SKU:
- 6204551
Customer reviews
Rating 4.5 out of 5 stars with 1831 reviews
(1,831 customer reviews)Rating by feature
- Picture Quality4.2
Rating 4.2 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 65" Class 6 Series LED 4K UHD Smart Roku TV, particularly its picture quality, price, and Roku operating system. Many customers rave about the superb 4K HDR picture quality and find that it offers great value for the price. The Roku OS is also widely praised for its user-friendly interface and rich HDR content. However, there are some concerns about the remote control's quality and the TV's durability, with a few customers reporting issues such as vertical banding and a short lifespan.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great TV!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great setup by the Geek Squad in a timely manner!!
I would recommend this to a friendRated 5 out of 5 stars
great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best 4K at price point ratio you can get out there
I would recommend this to a friendRated 3 out of 5 stars
Very good picture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first TV I took home had a few dark spots that started getting worse every day. I exchanged it after 2 1/2 weeks. The second one looks great and has no issues. If I didn't have a bad one first I would have given 5 star.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to hear that you were able to get a replacement unit. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the money. 4K quality is outstanding.
I would recommend this to a friendRated 5 out of 5 stars
Love my 65" TCL TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hv it 2 Mths Now,,,No issues and Loving it so Far.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Good TV, until it stopped working.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first time trying a TCL TV after reading many reviews praising this TV. It has a lot of good features and the picture was pretty good. The only problem is the quality is crap and it stopped working after only 3 months and will not even turn on. After the run around with customer service they said someone will contact me in a few days to try and schedule a time to come out and service the TV, it has now been over a week and still not working TV. Don't expect to get much life out of a TCL TV,
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Ossey13,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Seems alright
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv seems to work well, Though corners of tv are dimmer than rest of picture, probably manufacturing quality issue,also not compatible w/ sk5 from Lg sound bar thru ARC.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi YyyyY,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may behaving trouble with your HDMI ARC port. This TV can be connected to a soundbar through HDMI ARC, Optical Audio Out, or the headphone jack. We would love the opportunity to look into this so that we can better understand what you are experiencing. We'd like to gather more information to see if we can isolate what is occurring, and better assess the behavior of the TV so that we can further assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Great TV just wish there were no defects
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been eagerly anticipating this TV so once I was able to pre-order I did. I picked up the TV Friday and hooked it up. I was disappointed to see the corners of the TV suffered from shadowing. I am not sure how this passed QC. Disappointed and not sure if I will keep product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Sorry for the issue you’re having with your screen. We would like to look into it further for you. Please reach out to us at [email protected] with your contact information and reference this review. Someone will get back to you right away to help. Thanks, TCL support
Rated 3 out of 5 stars
Ok 4K TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, you can't beat it. However, the picture is underwhelming even for a cheaper TV. The detail is not the best and the colors or just ok. I actually ended up returning it in exchange for a projector.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Look For something else
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this tv for 2 years. I was very happy with the picture quality and it's mounted on a wall mount and when we touched the screen to move it face a different part of the house the screen became damaged, I was shocked that by touching the screen (not hard at all) it created a big black line across the screen. Never again will purchase an expensive tv if they are so easy to break.
No, I would not recommend this to a friend - Pros mentioned:Hdr, RokuCons mentioned:Vertical banding
Rated 5 out of 5 stars
Intersection of value and performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to give this set a try even though my old 60" Samsung plasma was still going strong (albeit after the motherboard had to be replaced twice in three years). The previously mentioned negatives on prior reviews haven't been a big deal to me. The only thing I notice is the darker corner edges of the screen, which I don't look at anyway. I have to be actively looking for the other issues (DSE, vertical banding) in order to notice it, and during normal viewing, it's a nonissue for me. My main concern was sports viewing, but watching football has been fine. I noticed a little stuttering initially while watching basketball, but even that's been less noticeable over time and not a reason to return the set. The colors are vivid, the screen is plenty bright (almost too bright, particularly at night), and 4K HDR content is spectacular. I didn't know what I was missing watching my 1080p plasma. The Roku interface is good, and some native apps (like Youtube TV) look better on Roku's platform as opposed to playing on FireTV Cube's (which I have connected to this TV). The Cube runs Amazon Prime video faster and better, and is my preferred platform for just about every other streaming app. All this for $465 new delivered to my door in two days, and this was a winner for me. Hopefully I'll get as many (or more) good years as I did from my plasma.
I would recommend this to a friend Rated 2 out of 5 stars
Picture is OK - Optical Audio Out not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had this TV for about a month, and when we started exploring audio out functions to push sound through my receiver, my technician and I discovered the Optical Audio Out is not working. TV is already on the wall and we're not returning, but this aligns with various other QC/QA issues other customers have revealed with TCL. We'll make it work with the Audio Return Channel(ARC) but even the menu for that function was difficult to find and navigate.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BggDE,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Great budget TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better quality TV han the 4 series of TLC, however, nothing spectacular. If you like ROKU TV's this is definitely the best one out
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This TV typically produces a beautiful picture. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Worst TV Purchase in 20 years
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 60 days after purchase the screen is out (or the back light, but the end result is the same as there is no picture). Brand new purchase, and with it being summer we've probably only been home/ had this TV on for a grand total of less than 24 hours. I still have a working plasma TV from 2006, but this one didn't even last 2 months. Very disappointed, and had no idea Best Buy had such a short return window (15 days).
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Rest assured, we are here to help! We would love the opportunity to look into this so that we can better understand what you are experiencing. We'd like to gather more information to see if we can isolate what is occurring, and better assess the behavior of the TV so that we can further assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL doesn't last more that 2 years.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV on Sep 17, 2019. TV has been working fine including all of the channels I have. No complaints with the Roku it works fine. All has been good in my Man Cave until March 25, 2021 the TV never turned on. I'm so upset, I've owned my Samsung since 2007 and I never experienced any issues like this. Now I'm forced to reconsider Samsung or LG since TCL doesn't seem reliable at the end of the day. Thank God I purchased the extended warranty
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Not reliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Barely lasted a year before it stopped turning on. Picture was decent for the money. Sound was subpar.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Invest your money in better brands!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted an LG, but decided to save $400 and try TCL based on sister's experience. Played around with settings and was able to improve resolution quality, but would've returned TV had delivery men not taken box away, which I had asked them to do forgetting that I may need it later. (Had spent almost an hour cutting down a Samsung TV box last year and didn't want to do it again.) Would never recommend TCL to anyone! Could be more user friendly, but can't expect much from low quality product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi starlightjulian,
There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, advanced picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
One month in it went green
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed Christmas day and by January 27th it was done. Green and white stripes were all we could see. Had service plan, but convinced Best Buy to exchange for another brand
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DuckMan,
We're sorry that you experienced some trouble with your TV. This is definitely not typical for one of our TVs. Given the opportunity we could have helped resolve the problems you were experiencing. We will continue to make improvements to ensure our customers the best experience possible. Best of luck and happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it for a 55" of the same type. Returned the 55" for a different brand. The color seemed off and anything with action did not appear clear.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi dublinohio,
Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. This TV typically produces a beautiful picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Had to return it...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ours suffered from DSE (Dirty Screen Effect) and vertical banding issue. Returned it through manufacturer warranty directly to TCL and they made good on it refunding our money and we got the Vizio 75in P Series instead.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TechBoi,
We're sorry to hear that you were not satisfied with your TV. Typically, this TV typically produces a great picture and we find that most of our customers are more than thrilled with the performance. It is good to see that we were able to help you out and make it right. We will continue to make improvements to ensure our customers the best experience possible. Best of luck and happy viewing!
Thank you,
Sara
TCL Customer Support