Customer Ratings & Reviews
- Model:
- 65R615
- |
- SKU:
- 6204551
Customer reviews
Rating 4.5 out of 5 stars with 1831 reviews
(1,831 customer reviews)Rating by feature
- Picture Quality4.2
Rating 4.2 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 65" Class 6 Series LED 4K UHD Smart Roku TV, particularly its picture quality, price, and Roku operating system. Many customers rave about the superb 4K HDR picture quality and find that it offers great value for the price. The Roku OS is also widely praised for its user-friendly interface and rich HDR content. However, there are some concerns about the remote control's quality and the TV's durability, with a few customers reporting issues such as vertical banding and a short lifespan.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Bad zone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one of the first ones when they came out. Made a theater room for this TV, moved electrical, internet and put up wall mount with surround sound built in. Put up tv powered it on and had a burned out zone in the middle of tv. Thanks for it being within 14 days. Took it back and best buy upgraded me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Failed at 18 Months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this TV, so much that I also purchased the bluetooth speakers for it. Then, after 18 months, it began to give me an overheating error. Every time I view 4K content, the tv now overheats. This happens using the internal Roku or a Fire TV box connected via HDMI. I did a factory reset, and the tv overheated during the setup process. I payed $1040 or this 18 months ago and am now out of the warranty. That's unacceptable.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV as this is rather unusual. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Took it back
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never could get it zeroed in as far as picture. I have bought other TCL TVs and have been very pleased. I was told they were having some issues with this model.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Vertical banding
Rated 1 out of 5 stars
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HUGE vertical banding after just a few months. What a waste of money. Listen to the reviews. If you want to buy this you're gambling with your money!!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi qwerty0,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not buy - junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had this TV for just under 2 years. It did work fine until . . . it would not turn on. Blank screen. Sound. If we unplug it and plug it in it will work, but that is definitely not what I was expecting when I bought this TV. My last tv lasted for over 12 years, no problem. I contacted customer support. They said the warranty was for a year. They could not even offer advice about what the problem was. After looking online, I realized that many others have this problem. Tried a cheaper brand. Never again. Stick with the established companies.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Disappointed in picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the TV, because its upscaling of non-HD content, motion handling and color accuracy are below expectation.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PDX,
We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. This TV typically produces a beautiful picture and has outstanding performance and features. Given the opportunity, we could have assess what you were seeing and tried to help figure out why you were having this experience. We will continue to work hard to give our customers the best experience possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Lucky if you get 2 years out of this
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst TV I've ever had in my life. I took great care of it, even have the plastic film still on the back panels. Kept it plugged into a surge protector, and dusted it regularly. This 'TV' completely died in 1.6 years. No signs of issues - just stopped working. None of the trouble shooting found online helped, and TCL customer service was even worse. Very disappointed in this purchase. Complete waste of money, I will be sure to never purchase another TCL again.
No, I would not recommend this to a friend- Cons mentioned:Screen
Rated 1 out of 5 stars
Broke after 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen failure after a short time - don't buy this TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sarah,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Rest assured, our Customer Advocacy Team is here to help. We would like to look into this so that we can better understand what you are seeing. We'd like to gather more information to see if we can isolate what is occurring, and better understand the behavior of the TV. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Hdr, Picture qualityCons mentioned:Vertical banding
Rated 4 out of 5 stars
Great picture and specs!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Knocking off one point because my first 65r615 that showed up had a vertical band on the right side that was very distracting on brighter background images. Decided to give it 1 exchange and pray. I had read there was some uniformity issues with this model in previous reviews here and elsewhere. I did take strike 1 like I said so it cant get a 5 star because of having to exchange within 1 day of owning. All that said. The 2nd TV is flawless and has no banding. Other reviewers state seeing shadowing or dirty like look. I did not witness that in my first exchanged one or the 2nd one I have now which is amazing! I'm glad i gave this glowing sub $1000 4K HDR 65 inch a patient second try. Best buy guys were great and hit their windows on both deliveries. I did the setup on the 2nd one and of course the first thing I'm going to do Is open up a 4k light background and look for banding! Was excited to see none! Next thing is I setup the calibration settings copying RTINGs.com and their settings for this model seem to work well! Setup of the roku was easy and took maybe 30 minutes to update everything and get it basically running everything I want it too. Sports are amazing! No blues, nothing but crisp colors and awesome viewing! My ps4 pro and RDR2 (where I REALLY noticed the banding on the exchanged TV and prompted me to do that exchange) look amazing and even my wife who doesnt comment about this type of stuff is impressed with the colors and stuff it can do! We love using YouTube with chromecast and watching 4k videos around the world, just stunning images! If you get a good screen, this TV rivals all the $1600-2500 brand names in the same category and quality! Definitely worth it! But be patient if you get a banding screen. Hopefully TCLs QC is getting better as the models are being made.
I would recommend this to a friend Rated 1 out of 5 stars
Stopped working after 5 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the TV for the price I paid. Less than $500 after discounts. It didn't have all the bells and whistles, but that was expected. It had a little bit of vignetting in the corners. The TV no longer turns on after just 5 months. I'm currently in the process of dealing with TCL about the warranty. Which is only a 6 month warranty. I feel like I got really lucky that the TV broke right before that. I feel bad for anybody that has had this happen right after the warranty expired.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi FL370,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. All of our new TVs come with a standard one-year part and labor warranty. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
If you can ignore picture quality, it's for you
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just an absolute dirty screen mess, color uniformity was a joke, and the corners are darker than the rest of the tv. Watching sports was unbearable especially football, golf, and hockey. It's impossible to ignore the inconsistencies of this tv and I will be returning it. I know there is a panel lottery, but I guess I lost it, big time. If you ever want to see the mess that is this tv just look up uniformity tests on YouTube. Pretty disappointed given the hype of this budget tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Died after 10 months
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sons were watching TV when the whole tv suddenly died. No picture, sound or any response. The light at the bottom isn’t on and I get nothing. So far customer service has been a joke, you are constantly disconnected and have to repeat your problem and go through the same set of “trouble shooting” tips. They said they would get back to me in 24 hours but so far nothing. The TV is dead, replace it or give me my money back. $800 for less than 10 months is a joke.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worked great for 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just after TCL's warranty expired, I have dark blotches on the screen. I just had a repairman come out that said that the TV had dead LEDs and that TCL doesn't sell replacements LEDs for screens so there is nothing he could do. I didn't purchase a Geek Squad service plan, but luckily AMEX said I can file an extended warranty claim since I used their card to purchase the TV. I will not buy TCL again. The TV repairman said to stick to LG or Samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ivan,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Poor picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The colors and picture settings were unsatisfactory. We had to adjust way too frequently. Poor motion compared to my old LG . We returned.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Peet,
Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. This TV typically produces a beautiful picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Vertical banding
Rated 5 out of 5 stars
Blown away!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I consider TCL as a lesser known budget TV brand, and while this TV has been highly anticipated after its appearance at CES, I've attempted to keep my expectations in check.. It has surpassed my expectations by a mile.. Here's what I have loved... Pros 1. Free shipping from best buy arrived on time, delivered all the way into my living room, and the box was in nearly perfect condition (I'm a big fan of amazon, but I've grown used to a decent amount of dings and dents on the boxes from shipping) 2. The local dimming/contrast control zones do an exceptional job at achieving dark inky blacks, which in turn makes darker scenes in games and movies look amazing, local dimming when done right like this TV does, is not a gimmick, it makes a huge difference. I really can't emphasize this enough. 3. Even my old non 4K and non HDR (original Xbox One) content looks so much better on this TV. The high quality up-scaling and increased contrast make literally everything look better. Cons: There have been a few complaints from others who have received units with really bad banding or waffle effect on their screens (maybe a QA issue, or their shipping wasn't as gentle as mine), I don't have these issues at all, but I do notice a slight vignetting on all white loading screens in the very corners... not noticeable on most content and doesn't impact my experience, but worth mentioning for the pickiest of picky people. Final Thoughts: I highly highly recommend this TV. I would buy it again in a heart beat, even knowing that there may be a risk of getting a "lemon", The top-notch shipping care alleviates some of that concern for me, and even if I had to deal with getting a replacement through TCL or Best Buy, it would still be worth the wait 10 times over, this TV is that good.
I would recommend this to a friend Rated 2 out of 5 stars
Remote didn’t work in 2 TVs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m getting my money back and going with another brand. 2 TVs and 4 remotes later, I’ve never seen something like this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Keith,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Great tv at first
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great tv at first but after 3 weeks of use it started to die and I would have to unplug the power cord to get it to work again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Alan,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Rocku Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So upset about this TV. Really not what I expected. Brand value and quality could be better.
No, I would not recommend this to a friendRated 1 out of 5 stars
Screen Flicker
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first purchased this TV, I started having the issue with the screen flashing on and off (usually right after power on) after about a week. I returned the TV and got the same model (plus 5 year warranty). 6 months later, the 2nd TV is starting to display the same issue. This product contains faulty parts and will not stand the test of time. Best of luck to those who didn't get the warranty on this one.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CK0000.
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. Rest assured, we are here to help. We would love the opportunity to look into this so that we can better understand what you are experiencing. We'd like to gather more information to see if we can isolate what is occurring, and better assess the behavior of the TV so that we can further assist you. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Lip Sync doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture and sound could not be satisfactorily synced and the TV was returned and another model purchased. It seems to be an issue with this set, as other techs had encountered it, and couldn't fix it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello DPPP,
The picture and sound syncing problem that you have described is rather odd, and not normal for one of our TVs. Rest assured, our Customer Advocacy Team is here to help and support you. If you still have the TV, we would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support