Customer Ratings & Reviews
- Model:
- 65R615
- |
- SKU:
- 6204551
Customer reviews
Rating 4.5 out of 5 stars with 1831 reviews
(1,831 customer reviews)Rating by feature
- Picture Quality4.2
Rating 4.2 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 65" Class 6 Series LED 4K UHD Smart Roku TV, particularly its picture quality, price, and Roku operating system. Many customers rave about the superb 4K HDR picture quality and find that it offers great value for the price. The Roku OS is also widely praised for its user-friendly interface and rich HDR content. However, there are some concerns about the remote control's quality and the TV's durability, with a few customers reporting issues such as vertical banding and a short lifespan.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
right quadrant of tv screen problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noticed the right top quadrant of the picture was really messed up. had to return.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Drew,
We're truly sorry to hear about your experience. Without more information, it’s hard to understand what may have occurred or what exactly you were seeing. Given the opportunity, we could have looked into this for you and tried helped resolve the problems you were experiencing. We hope that you reconsider is in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the previous model.. this tv had so many problems.. I’ll start with pros: bright screen. This makes colors Pop more, especially HDR content.. Cons: bad screen uniformity. Had to return twice and I settled for a Vizio quantum
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Angel,
Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. This is definitely not normal, and not the experience we expect or want for our customers. This TV typically produces a beautiful picture. Given the opportunity, we could have looked into this for you and tried helped resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture qualityCons mentioned:Screen
Rated 5 out of 5 stars
While it worked...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the 65R615 on May 24 and absolutely LOVED it! Blackest blacks just shy of oled levels and a really stunning picture quality. Sadly, on June 20, the backlight went out on my set. Best Buy only has a 15 day window for returns/exchanges, so I called TCL for warranty repair. In their defense, a tech came out to do an on-site repair within 8 days. Sadly, TCL had only sent the tech one board to swap and it did not fix the problem. I told TCL on the phone multiple times that it was the backlight. What's the solution, you may ask? Swap out the whole TV. Now I am nervous because the set I have had no vertical banding or dirty screen effect. Plus, I'm out my new TV for nearly three weeks. I like the TV enough to recommend it, but maybe TCL should send the field techs a kit with ALL the boards for the TV. They can send back the unused boards. My TV would be running now if that we're put into practice. And it IS a very beautiful TV!
I would recommend this to a friend Rated 1 out of 5 stars
DEAD AFTER 2 YEARS! worthless!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DEAD AFTER TWO YEARS. Saw only moderate use. Speakers buzzed from day one. Dirty screen effect visible on panning shots with solid colors. I have never had a tv fail in my life. I have 25 year old CRT TVs that work perfectly!
No, I would not recommend this to a friend- Cons mentioned:Screen
Rated 1 out of 5 stars
Tv was damaged when removed from box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed that screen of this tv was damaged.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rockchalk,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information, and reference this review. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DO NOT BUY THIS - ALREADY BROKE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My TV is only 3 months old and now there is a white line running right across it. While this is clearly a manufacturing defect, the manufacturer refuses to help. Buy a name brand. I may have saved money on the initial purchase but now I'm out all that money and stuck with a broken TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi sunshine,
Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. This is definitely not normal, and not the experience we expect or want for our customers. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Overated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overated TV and the HDR is weak, my lower end Hisense H8C got this model beat.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Pinoy,
We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. We have glowing reviews on many professional reviewing sites and also from our customers. So it is a bit baffling to hear otherwise. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access advanced picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, advanced picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV is only one year old and already failing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV one year and a few weeks ago. It already has signs of "burn out" on the screen. We never pause the tv and turn if off when not being watched. Much to our dismay, after only one year, the screen has brown spots in FOUR different spots on the screen. We are NOT happy!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LIZ,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Brand new with bad LED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought new ,set up wall for it by moving power and running cords through wall for floating tv.. unpacked connected all wires and mounted on wall turned on and had dead LED zone. Returned
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Macc,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. We would have be more than happy to look into this to try and figure out why the TV was having this sort of problem. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition and that they are built to last. Given the opportunity, we could have tried helped resolve the problems you were experiencing. Best of luck with your TV and happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
7 months later all systems are not go
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV back in Dec 2019, and today it is stone dead, no rhyme or reason why. Hoping by some miracle it can be fixed, was hesitant in purchasing this TV but I figured I would give it the benefit of the doubt. We shall see what the outcome is.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JL915,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
dark streaks?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially I was very satisfied with my purchase , but after 3 months of very light use the screen developed dark streaks that are very annoying and the picture is no longer attractive ... definitely would never purchase brand again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi X86er,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad Product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to take back 12 hours later. Watched shows for maybe an hour and turned off for the night. Next morning, turned in and had horrible black streaks running through the screen. Bought a Samsung Q70R instead.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GotZoom,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
thought it was a great buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not even had this TV a year and there are burn marks on every corner and down the sides of the tv -- its ridiculous - of course now we are quarantine so who knows how long before I can get this fixed or replaced.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Graysha,
Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. This is definitely not normal, and not the experience we expect or want for our customers. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
3rd one with dirty screen effect and horriable uni
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much more to say. Uniformity is so bad you can see the fald grid while watching it. Makes it unbearable to watch anything. 3rd n that has this same problem. No quality control. Wouldn't take another one for free.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tone,
Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
The SMUIDGE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't recommend, picture quality is less than... I received this TV with what I thought to be a dirt spot on the screen. I was told to wipe off my screen and months later the smudge is still there.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi One4you,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Incredible TV for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV in June and have had it for about a month. I purchased it at Best Buy for several reasons: free takeaway of old TV (which was a 270lb tube hdtv), wide selection, and excellent customer service. I did a lot of research prior to making this decision and came to the conclusion that the TCL 6 Series was the best bang for the buck. Since these are very popular tv's, they weren't available for display. I did check out the LG OLED and Samsung QLED models that were on display and the pictures were incredible. At $3000, it was way out of my price range so I wanted to find a television which came close without breaking the bank. Best Buy delivered the tv when promised and set it up (5 minutes max). It took 2 guys to haul away the old television and they were very professional. Once I went through the menus on the TV to set up, everything worked flawlessly. I didn't experience any of the banding or lighting issues that some other people have experienced and since I've owned the tv for about a month, no issues have occurred. The picture quality is not OLED or QLED but it is extremely good. The blacks are very dark and the details you can make out in many scenes is amazing. I am extremely impressed by the quality of this tv as well as features offered via ROKU. Another great feature of this television is that the legs can be inverted so that it will fit on my tv stand. It is only 52" long and the tv fits perfectly with the legs in the inverted position. This past weekend, Best Buy had the TV on sale for $872.99. I paid $969.99 for it and contacted Best Buy for a price match of the sale price. Since I purchased the TV less than a month ago, Best Buy credited the difference as well as provide a discount for the 5 year geek squad protection I purchased. My total savings was approx. $135 (including tax). That says a lot about their customer service which is most appreciated as compared to shopping with online retailers. I also purchased a Samsung 3.1 soundbar with the wireless subwoofer which was very easy to set up with the tv. Everything is working flawlessly and the 4K content is amazing (via Directv). It's unbelievable to watch baseball (when televised) in 4K and it's almost as if you're in the stadium. I've always purchased known names for electronics but based upon my experience with TCL, they won't be unknown much longer.
I would recommend this to a friend Rated 1 out of 5 stars
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 9 days Then green lines appeared. Bought a Sony.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Trl,
We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. We have glowing reviews on many professional reviewing sites and also from our customers. This is definitely not normal as our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have tried helped resolve the problems you were experiencing. We will continue to make improvements to ensure our customers the best experience possible. Best of luck and happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Great TV for the money. But....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two TCL TV’s. A 55 inch and a 65 inch. Both stopped working within three months and my 65inch TV had the circuit board inside catch fire. Both TV’s are not made to last and this is my last time buying one.
No, I would not recommend this to a friendRated 1 out of 5 stars
Throwaway quality for a mid tier price.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great until it wasn't. Dark blemishes on the screen and it's less than 2 two years old. TCL wouldn't do anything about it, basically told me to go poop in my hat.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi James,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bought in June 2018...Died 4/28/2019
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV started turning off while being watched. Tonight it made a popping sound and no TV!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Judy,
We're sorry to hear that you may be experiencing some trouble with your TV. This definitely does not sound normal as our TVs are carefully designed and engineered to give our customers years of entertainment. Rest assured, we are here to help. We'd like to gather more information to see if we can isolate what is occurring, and better understand the behavior of the TV. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support