Customer Ratings & Reviews
- Model:
- 65R615
- |
- SKU:
- 6204551
Customer reviews
Rating 4.5 out of 5 stars with 1831 reviews
(1,831 customer reviews)Rating by feature
- Picture Quality4.2
Rating 4.2 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 65" Class 6 Series LED 4K UHD Smart Roku TV, particularly its picture quality, price, and Roku operating system. Many customers rave about the superb 4K HDR picture quality and find that it offers great value for the price. The Roku OS is also widely praised for its user-friendly interface and rich HDR content. However, there are some concerns about the remote control's quality and the TV's durability, with a few customers reporting issues such as vertical banding and a short lifespan.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great Value!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Admittedly, this is my first 4K tv purchase, but I couldn’t be happier with it. I’m not in a position to spend a ton of money on a tv, but the picture and features on this one make me feel like I did!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best TV at its price!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this TCL 65" 6 Series for 3 months and it is ALL good!! The picture colors are at least equivalent to tv's that are far more expensive. This TV CAN NOT BE BEAT IN ITS CLASS!!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 2 out of 5 stars
Sad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first 4k TV I have purchased. I have an XBOX one X and thought it was time to make the jump. I was undecided between the Vizio P series, Sony 850 and the Sony 900e and the Samsung Quantum Dot models. Then I started reading about the TCL tv and how the specs compared to the other TV's on the list. I then went into the local store figured why not give the TCL a try even though I have always been a Sony, Sharp, Samsung guy. So my TV arrives and I get it home and hooked up and I was honestly very surprised how the picture looked through the XBOX One X. It was amazing and I the realized maybe this was going to be a great purchase. I then got on the internet to look and see how other people were setting up the tv settings to match up with the XBOX and found that some buyers were having issues where you could see the LED bands through the picture on white or gray screens. I immediately went into a screen with a grayish background and sure enough I can see vertical bands of LED's throughout the whole screen. I wanted so much to like this TV and call it a great purchase however I will be returning this TV and getting something else. I will likely not ever choose another TCL product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry about the picture performance not being satisfactory to you on your new TCL 6 series TV. It is definitely unusual and not the same experience the vast majority of users and professional reviewers are getting. We would like to look into this more and ensure that you are a HAPPY customer at the end of the day. If you reach out to my Customer Advocacy Team in Corona California at tclusasupport@tcl.com with your contact information, reference this review, someone will get back to you RIGHT AWAY to help.
Thanks for your patience and understanding,
TCL Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL 65” TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased the TCL 65” 615r. The picture is absolutely amazing. I am so happy with this purchase. And it cost less than a grand. Watching football is just like you are there!
I would recommend this to a friend Rated 4 out of 5 stars
TCL 6-Series 65"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the TCL 65R615 which does not come with the voice remote control. Expected this to go for 949.99 since that's what all the reviews were expecting but charged the same as the TCL 65R617 which has the voice remote. Both TVs are the same but if you want the voice remote, you'll need to look elsewhere like someplace that sells from A to Z
I would recommend this to a friendBrand response from TCLExpert
Posted .Glad you are enjoying your TV! Did you know that if you are interested in the voice features, you can download the free Roku Mobile app, and you will get access to the powerful voice search and voice control of your great new TV!
Hope that helps,
TCL Support
- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Color is off
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv because of the price. I paid 700 at another location. I returned it because the color was off plus I ran into some inappropriate programming that offended me. So happy my children weren't around for that. I purchased a sharp instead in which the sharp 65 inch was around the same price with roku and the picture was excellent. Wish I could have kept it but for that type of hard working money I must get my monies worth.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you had a bad experience with your TV. In the hopes of clearing things up, we’d want you to know that there are a large number of adjustments on both the TV and Roku Mobile App that can dial the TV in to get picture quality and colors that have already garnered this TV multiple “Editor’s Choice” awards. Also, at the price you’ve indicated ($700) , we are wondering if you bought the 65” S4 Series rather than the 65R617 TV reviewed by you here.
Secondly, while this TV has a full suite of parental controls (the same exact ones you will find on the TV you ended up purchasing) we are truly sorry that you came across troubling content. We’d like to prevent this from happening and would value your feedback. If you had a chance to share your experience with us at tclusasupport@tcl.com, including what happened, we’d appreciate the feedback. Thank you in advance. TCL Support
- Pros mentioned:Price
Rated 5 out of 5 stars
Awesome Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value! Less than $1000 for a TV that compares to other TVs that cost twice as much! Very sleek and aesthetically pleasing to look at.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Love my new tv!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality. I am very happy with my purchase. Remote is a bit basic for my liking but of course gets the job done.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV for a reasonable price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the most expensive tv I have ever bought. But with the size, picture quality, and built in Roku I am very satisfied.
I would recommend this to a friend Rated 1 out of 5 stars
lasted only 5 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.lasted just under 5 years then turned off and can not turn on. probably some internal power failure or motherboard failure. TV had great reviews but appears i got a lemon.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Spoiled now
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our house is now the go-to for sports and gaming for the boys. The optics are vivid. A great crowd pleaser!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Fantastic tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic tv!. I can't believe how good the picture is and the smart tv is very quick to load.
I would recommend this to a friend - Pros mentioned:HdrCons mentioned:Vertical banding
Rated 1 out of 5 stars
Vertical banding
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this after reading glowing reviews on CNET, etc. Some HDR content looked pretty good at first, but something was not quite right, and I couldn't put my finger on it. I tried recommended settings from rtngs.com, Consumer Reports, and CNET, but it still didn't look right to me, and SDR content was just plain awful. So I bought a calibration disk (Disney WOW), and this revealed vertical banding, which was quite apparent on a solid background. It also failed miserably on the scaling test. I returned the set.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Stars,
We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. We have glowing reviews on many professional reviewing sites and also from our customers. We find that most of our customers are more than thrilled with the performance of our TV. Given the opportunity, we could have tried helped resolve the problems you were experiencing. We will continue to make improvements to ensure our customers the best experience possible. Best of luck and happy viewing!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I turned and the picture was outstanding useing it with factory settings.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 3 out of 5 stars
Great TV for price but stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV and Picture quality for price. Has been working great but it has stopped working with after couple of years with Power failure and will not start tv after recent update.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Somewhat disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price and build quality it's okay. I'm not going to smash and bash although I wasn't happy and returned it. I had no banding or dead pixel issues. Rather MY problem was lack of brightness, sharpness, and the wow factor viewing 4K. I adjusted the settings to the best possible, ran side by side simultaneous tests with my current 65" Samsung 1080. On regular 1080 video the Samsung was the clear winner. On 4K the TCL preformed equal to the Samsung (which was 1080) and on occasion slightly better but barely noticeable. Since the majority of broadcast & streaming is still in 1080, I'm sticking with my Samsung which gave sharper, crisper videos. My decision doesn't make the TCL a bad tv, it's just not for me but still a good tv and value.
No, I would not recommend this to a friendRated 5 out of 5 stars
ALL THE BANG FOR YOUR BUCK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is amazing, the Roku integration is outstanding they have pretty much any application you need and the remote phone app is outstanding. The TV quality is also magnificent TCL prices won’t be this low for long I’m glad I took the risk! I have “NO RAGRETS” lol
I would recommend this to a friendRated 1 out of 5 stars
Meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent picture but likes to freeze and randomly reboot itself
No, I would not recommend this to a friendRated 3 out of 5 stars
You get what you pay for...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe I’m a TV snob, but I bought this as a replacement for 7+ year old high end plasma that my kids broke. I did the research and ordered this TV based on the high reviews. I’ve had it for 4 days now and I’m thinking I’m going to have to return it. Maybe I’m a TV snob, but compared to my other TV’s in the house watching the same stuff and the soap opera effect is noticeable and the blacks look rainbowish. I was really hoping based on the reviews that I would get a nice TV and 1/3rd the price of the high end stuff and it would be fine. I’m thinking I was wrong. I guess you really do get what your willing to pay for.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi lhawk16,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
I Lost in the TCL Panel Lottery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son bought the 65R615 model from Best Buy a month before I did. His TV's picture is flawless. Based on his experience - and my own firsthand observation - I purchased the identical model. Unfortunately my TV suffers from a well-documented issue with TCL TVs - "vertical banding." Unfortunately, I waited too long to act and ended up outside of BB's 15-day return policy and was forced to lodge a complaint with TCL "customer support" (quotes intended.) TCL had never heard of the issue - and by default - apparently never heard of Google Search either. I am now stuck with this $1K travesty. My suggestion: Stick with South Korean products (LG, Samsung). This is my first - and last - foray into the Chinese TV marketplace.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PADG,
We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. This TV typically produces a beautiful picture. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support















