Customer Ratings & Reviews
- Model:
- 65R615
- |
- SKU:
- 6204551
Customer reviews
Rating 4.5 out of 5 stars with 1831 reviews
(1,831 customer reviews)Rating by feature
- Picture Quality4.2
Rating 4.2 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 65" Class 6 Series LED 4K UHD Smart Roku TV, particularly its picture quality, price, and Roku operating system. Many customers rave about the superb 4K HDR picture quality and find that it offers great value for the price. The Roku OS is also widely praised for its user-friendly interface and rich HDR content. However, there are some concerns about the remote control's quality and the TV's durability, with a few customers reporting issues such as vertical banding and a short lifespan.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen
Rated 1 out of 5 stars
Does not work with Xbox One
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dolby Vision does not work with Xbox One X: Direct statement from TCL support. This is why I personally bought this TV, it was to have this feature for future releases. Also already returned one for an exchange because it had backlight issues that would create white glowing areas during dark scenes.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello ExpertReviewAVR001,
This TV does work with Xbox One, and does support Dolby Vision. In October, Microsoft released an update enabling Dolby Vision support on Xbox One X and Xbox One S. Microsoft and Dolby developed a new implementation of Dolby Vision tailored to game consoles. At this time, a number of TVs with Dolby Vision, including TCL Roku TVs with Dolby Vision, are not compatible with this new Dolby Vision implementation.As of this date, there are no games or other content available in Dolby Vision through this game console.TCL continues to work closely with our partners to study this new implementation and will share more information as it becomes available.Since Netflix is already available in Dolby Vision directly from TCL Roku TVs, at this time, TCL recommends enjoying Netflix Dolby Vision content directly through the TCL Roku TV smart interface.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
High Expectations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had hi expectations for the technical improvement for the price I paid. John Horsch
I would recommend this to a friendRated 1 out of 5 stars
poor quality for this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV online from Bestbuy. Three months later, the screen on the left and bottom side started to crack. The screen did not have picture. I called TCL and they told me that my TV was in the manufacture warranty. But the manufacture provided only limited warranty and would not cover this quality defect issue. This TV is cheap, but it has very poor quality. I will never buy any TV from this Chinese manufacture in my life time.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi John,
Typically, cracks or other physical damage to the TV would not be covered by the manufacturer's warranty. You can visit https://www.tclusa.com/support/warranty to find more information on our warranty requirements and limitations. However, we would be more than happy to review your case. . In order for us to better help you it would be best for you to email us at tclsocial@tcl.com so that we can assess what you are seeing. In your email, please include your name, model number, description of the problem, and pictures of the TV showing all 4 corners. We look forward to hearing from you.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Can't Use with Sound Bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL has placed the remote sensor in the middle of the bottom bezel of the TV. Unfortunately, most sound bars will block the sensor rendering the remote useless. Every other flat panel I have owned has had the remote sensor on the bottom right or bottom left, never in the middle.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .If you are placing equipment so that it blocks the remote sensor on the TV, you should know that you can go and purchase an infrared blaster for just a few dollars that will compensate for the fact that the equipment is blocking the sensor, and make it easier for you to use. Thanks, TCL support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Tcl honest review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Black screen <2 years after purchase. Went through troubleshooting steps online and on phone with no luck. Fine until that point, but do not waste your money
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Larry,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Great picture just a really bad plastic odor!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has a strong plastic odor, good chance on return.
No, I would not recommend this to a friendRated 1 out of 5 stars
Broken displays
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased ALOT of TCL tv's. For myself, for friends and family. recently purchased 4 more (75,55,65 and 65). Both 65s had displays broken - no physical damage to the box whatsoever, no physical damage to the display but the LED is shot - coloured lines all over the place. I had these shipped to a good friend of mine that has had major surgery and will struggle to get these sent back for me take back to bestbuy. They won't assist and are telling me if I take too long they will not help me. I have video showing the new boxes and the damage that you can ONLY see when the TV's are switched on.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV came first with a huge crack in the screen, took that back got another one and now a few months later is just all of a sudden goes out. Don’t even waste your time getting it. The TV was so cheap because it’s a cheap piece of trash.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Good Picture, Bad that it broke in 1 year 5 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL customer service said that they can't even help me troubleshoot since I've owned the TV for 15 months. TV now must be manually unplugged from the wall every time I attempt to turn the TV on.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi jboiii,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience and that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Screen failed after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Three years into having the TV a dark shadow appeared down the middle of the screen -- top to bottom. Really disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didnt even last 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working less than 3 years later, wont even get to the main menu.
No, I would not recommend this to a friend