Customer Ratings & Reviews
- Model:
- 65R625
- |
- SKU:
- 6367717
Customer reviews
Rating 4.5 out of 5 stars with 857 reviews
(857 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 65" Class 6 Series LED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, user-friendly Roku interface, and hassle-free setup process. While some users have concerns about motion blur and remote control limitations, the overall positive feedback highlights this TV as a great value for its quality.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Picture looks good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is fine and all while it works but after only 6 months (with very little usage) the tv developed a nice little streak going across the screen. TCL has a 1 year manufacturing warranty so I’m sending it back, but it makes me wonder how long the tv will last.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PBR1001,
We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Better buy the cheaper 5 series
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes with fast speed actions; occasionally blacks out, need to restart. Great picture quality though.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Boyet,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This is definitely not normal, and not the experience we expect or want for our customers. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Need help with exchange by
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is malfunctioning. I would like to exchange it for a like model because I already have two of these that work great. Unfortunately, I cannot find a store that has one available. Please advise.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Patrick,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Terrible Picture Quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this about a year ago. Almost immediately I wasn’t impressed and regretted my purchase. Online reviews from multiple reputable sources recommended this smart TV as the way to go for budget shoppers, boasting in part about the good picture quality. I, however, think the picture quality sucks. The black is very splotchy and the edges aren’t sharp. I’ve played around with settings and can’t seem to get it perfect. I will never buy another TCL TV and if I had to do it over, I’d purchase a Samsung. My other two TVs are both Samsung and they are far superior.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jessica,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. . If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Poor Quality Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Researched quite a bit before buying and got great reviews from a performance standpoint. Picture looked good and had great 4k images. After 1.5 years, it unfortunately dumped out on me and was told by Geek Squad it was unrepairable due to the way TCL makes there TVs. There were some other small issues that were an annoyance but beyond the most frustrating thing was the longevity of the brand. I gave TCL a try but will not buy another due to that.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi dmo242,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good TV for the Money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Value for the money, but for another $100-$200 you can get a superior picture. I ended up returning the TV and getting something a little more quality.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Returned for bad HDMI connection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this TV. Fuzzy out of the box. Then I started having HDMI input problems. Screen would go erratic and turn pink. Returned it for H9G. Very happy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Absolute Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy this brand again. Mounted it on my wall, absolutely stunning picture quality. My wife goes to rotate the TV on our swivel wall mount, the led backlights went out. Exchanged for a Samsung
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Anthony,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Will never buy another TCL products
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV on Oct 10, 2018. In the beginning of Jan 2020, the TV could not show local channels via antenna. Stay away from TCL-Roku.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LilVoodoo,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL Roku 65 inch TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV supposed to be new but I think the box has been open before, The seal around the TV was not smooth, but wrinkle.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For inquiries concerning your products condition, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Broken
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get a chance to use the tv It came with a cracked screen And they did not have another in stock
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information, and reference this review. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Anti Consumer Actions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a fairly good TV. For viewing. For audio, this TV (and any newer TCL Roku TVs lake many sound options that are pretty standard for most other TVs. The most glaring is the ability to normalize (level) your audio so one part of whatever you are viewing is not obscenely louder or quieter than anything else. This is especially obvious when watching something from the Roku apps. And the odd thing is that older models have this option. Roku actively removed it. https://community.roku.com/t5/Discussions/TCL-Roku-TV-9-2-doesn-t-have-Audio-Leveling-Night-Mode/td-p/530380 https://community.roku.com/t5/Discussions/TCL-Roku-TV-doesn-t-have-Audio-Leveling-Night-Mode/td-p/640087 https://community.roku.com/t5/Discussions/TCL-Roku-TV-9-4-doesn-t-have-Audio-Leveling-Night-Mode/td-p/640241
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Don't trust sales people!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to best buy to buy my new tv. I wanted.a.2020 model and it not on display so the sales person told me he could order it. Went I received it it was a 2019. A major disappointment! I later found out that the tv I wanted had not been released. I am now stuck with a tv that does not have the features I wanted.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tmay,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your in-store retailer experience. For better assistance regarding your purchase, you may want to contact Best Buy customer support as they would be the best equipped to assist you.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Fair priced product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of tv is not good, wifi connectivity is really bad.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV connecting to WiFi. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Cheap construction - no help from the Geeks!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 3 months before tube cracked (unknown how - not covered under warranty. Geek squad refused to give an estimate to repair unless I joined / subscribed to a $200.00 club/membership!!!?? If they had given me the estimate, I would have made a claim on my credit card and turned around and bought a more expensive tv from Best Buy. Now I'll shop on Amazon. Just doesn't make any sense. Bye bye Best Buy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PCTech,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://www.tclusa.com/support/warranty to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check back in with the retailer you purchased from to see if they cover this type of issue with the TV. If you purchased on a credit card, some credit card companies offer assistance in this type of situation. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
VERY BAD SERVICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.can not call store on phone tried several times waited over two hours twice and waited near an hour 3 or 4 times. Called marlborough mass. and california was the one that kept answering.I was told my item was picked up a couple of times. Very hard to verify that it was not.I did not want to go to store and find it had ben picked up. Because the trip to the store was over two hundred miles one way I wanted to be sure it was there very hard to do when know one will answer the phone! Another thing you can't get shipping that's crazy! also I never got a receipt apon pick up and all items were not in the package Ipicked up
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi james,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with the retailer. If you are having any trouble with the TV itself, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
The TV was a piece of junk!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was a piece of junk! First, the screen contained some ugly black blobs as well as horizontal/vertical lines. Then on the second day, the screen suddenly went blank and never came back (although the audio was still there). We would never buy TLC TVs again!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Must miss TV
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly have to require internet after you turn on the television. Bought another brand and it does not have this issue. Annoying because we stream all of our TV viewing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tony,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Good on paper but lacks longevity
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 2 years. Now this will randomly shut off, turn on, and factory reset. It is non-usable. It can’t even work with Xbox.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jake,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not a good TV.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very disappointed in this TV. There are terrible artifacts when there are motions in the scene. Dark scenes look horrible as well, aberrations in the background. I would not recommend to anyone.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TimY,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support