Customer Ratings & Reviews
- Model:
- 65R625
- |
- SKU:
- 6367717
Customer reviews
Rating 4.5 out of 5 stars with 857 reviews
(857 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 65" Class 6 Series LED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, user-friendly Roku interface, and hassle-free setup process. While some users have concerns about motion blur and remote control limitations, the overall positive feedback highlights this TV as a great value for its quality.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Avoid At All Costs!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Warning. Do not purchase this TV. At 6 months the HDMI panel failed. At 8 months 4 other boards failed. TV needs complete replacement. Almost one month later replacement scheduled to be delivered this weekend. Furthermore, TCL will not extend warranty on replacement TV. Warranty valid only from the date of the original TV. Do not buy TCL. Stay far away. Have owned three other flat panels that have lasted more than 10 years.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Obie25,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. Additionally, the replacement TV's warranty will be either through the end of your original 1 year warranty OR 90 days, whichever is longer. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
WHAT A FLAW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture for Regular tv and gaming. ANYTHING animated in the past few years, ITS HORRIBLE. TOO MANY MOTION ARTIFACTS. Returning.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rayski87,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Crashes everyday
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Built in roku tv crashes everyday when opening Apps. Will happen at random. Whole TV takes about 5 minutes to restart. Sound will cut off from speakers using ARC. First and last TCL TV. You get what you paid for.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Poor box protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2 of these and both had broken screens. Poor box protection. Never got the chance to see the picture on this TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JCSnv,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
picture not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.could not adjust picture good enough for everyday use. 4k display was great ,go figure....
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi jaymac,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Audio outputs make this TV garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this or any TCL TV if you're planning on using the audio outputs, i.e. a soundbar, AVR, or Stereo Reciever. The audio outputs do not output a full signal strength, it's less than half. I've tried the optical and HDMI. I even trimmed the input on my reciever by +6dB, it's max, and the TV signal is still much lower than any other source. It's horrible and I'm sorry I ever purchased this TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Wesley,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Absolute crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed the TV and updated the software as requested at start up. And the TV is now stuck on start up screen and I have to send it back
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brett,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV as this is definitely not normal. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Avoid
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frequently have to reboot due to green screen of death or sometimes just a black screen. Pain in the butt.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LBB1,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Only Lasted 4 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the TV last November. It broke in March. I contacted the TCL customer service through email and was told it is not covered by the warranty even just only 4 months usage.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Meyerland2020,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Built in Roku Does Not Load Streaming TV Programs
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am frequently having to restart my Roku/TV due to the Roku freezing up on me and refusing to load streaming tv programs. I have called both Best Buy and TCL and neither have been of any help in resolving my ongoing issue. I'd look at other devices instead of this TV/Roku combo.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rodney,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can review your case and further assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Sound quit working
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture detail but sound quit working after 4 months
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rodney,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the audio on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broke completely after a few months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After just a few months it stopped displaying a picture at all. Backlight, sound, inputs, etc… all appear to work, but just a blank black screen. The first time it happened a factory reset fixed it, but it happened again the next day and was no longer fixable.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi David,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Great price if it worked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was great between buying TV and returning it but TV had a crack in the bottom middle part of it when I got it home which I feel should have never been on the sales floor if it was actually tested before being put out. Very disappointed because this was a great price for the TV. It was open box
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Elchile,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with your open-box TV. We're glad to hear that you were able to resolve this issue with the retailer. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not a happy camper
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this TV. I purchased the TV six months ago. I am having problems with the TV it is locking up and shutting down. I spoke to the manufacturer and the best thing they could do for me was to send me a new remote. Not happy overall with the way this TV turned out.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Carlitoways,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible TV - Poorest customer service from TCL
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was literally a complete waste of every penny spent on it. I could not be more dissatisfied. Imagine the worst product you've ever spent a sizable amount of $$ on and then rest assured that this TV and the TCL company are both much, much worse.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. This is definitely not normal, and not the experience we expect or want for our customers. This TV typically produces a beautiful picture. Without more information, it is rather difficult to understand what trouble you maybe having with the TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Showed up broken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This showed up broken. Best Buy was great at helping me to replace it with a Samsung which has been fantastic. I've since learned this particular breakage (the screen behind the screen) is common for TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Seth,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Good tv poor best buy quality control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is great and wonderful. The one star is because it was purchased open box and they had not verified it's condition and it did not have the legs in the box or all the screws for mounting.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi 12e4,
Thank you for taking the time to provide your feedback. We're sorry to hear that your open-box item was missing the feet. Typically, this TV comes with two feet with screws to secure them, a power cord, a TCL Roku remote with batteries, and a quick start guide. Any sort of wall mounting hardware or brackets would need to be purchased separately. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Crashes all the time
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv will not stay connected to WiFi for more than 5 minutes. I waited to see if my internet was the issue and it is not. This was Not a good value
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi James,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Roku
Rated 5 out of 5 stars
An excellent viewing experience.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spent a couple of months reading reviews and articles on various aspects of what separates good quality televisions from the mediocre and finally settled upon the TCL 6 series as, to me it seemed to fill that sweet spot of "most bang for the buck." And after getting it home and setting it up (a simple undertaking thanks to the Roku operating system) I have to say that I'm more than pleased with my choice. Pleasantly surprised, I would say. It is one of the few products that has exceeded my expectations. With features such as Quantum Dots and Dolby Vision HDR that are ordinarily reserved for televisions costing twice as much, this set exudes quality. Colors are crisp and vivid and black levels approach Oled territory with very little blooming. The Roku interface is snappy, the voice search is very intuitive and I even like the live antenna channel guide. If you are looking for a television in this price range, you will absolutely not find anything as good as the TCL 6 series. Like anyone else, I work hard and won't throw money at something unless I've thoroughly researched the subject. I can confidently say I'm glad I decided on this TV.
I would recommend this to a friend Rated 1 out of 5 stars
Tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure it's a great TV, mine came broken had to return it and then it was on backorder and I couldn't even order it. Frustrating.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Elizabeth,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. It's good to see that you were already able to return the broken TV. If you get a replacement and need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support