Customer Ratings & Reviews
- Model:
- 65R625
- |
- SKU:
- 6367717
Customer reviews
Rating 4.5 out of 5 stars with 857 reviews
(857 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 65" Class 6 Series LED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, user-friendly Roku interface, and hassle-free setup process. While some users have concerns about motion blur and remote control limitations, the overall positive feedback highlights this TV as a great value for its quality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
6 series
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv for the money good quality good for gaming you can connect your phone to it
I would recommend this to a friend - Pros mentioned:Picture quality, Roku
Rated 1 out of 5 stars
Huge Quality Upset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved why all of the tech reviews had to say about it..:Did the research for about 4 months before actually purchasing. Wanted QLED, Dolby Vision, and Roku Interface. Worst design and quality I've experienced. Actually switched to TCL from a Bravia. On day 15 of ownership (today), while vacuuming, bumped the corner with my forearm (not hard)...Cracked internally at the corner and unrepairable. Based on what I’ve now read, not uncommon for TCL and they refuse to acknowledge a quality issue.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BBTechFreak,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://www.tclusa.com/support/warranty to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Best TV ever purchased...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best TV I ever purchased, the up-scaling is so good I can't really tell between HD and 4K sometimes. The brightness and contrast ratios are off the hook. I love the integrated Roku, still best platform for streaming.
I would recommend this to a friendRated 3 out of 5 stars
Great picture, terrible compatibility
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm on my third sound bar attempt, which is failing. I would like to use the ARC setup so that I only need one remote. It produces sound when I'm using the antenna input, but with any apps it goes quiet immediately. If I unplug and then plug back in I get 3-5 seconds of fantastic sound. I've used two different brands, and I'm not interested in the TCL brand soundbar, as they review poorly. Based on my experience I wouldn't use this TV if you were planning on putting any external speakers together with it. I attempted to contact TCL for customer support, they offered me a monthly paid service for technology assistance.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Neel,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbars. Additionally, it sounds like you may have contacted the wrong support as we do not charge for our troubleshooting services. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture qualityCons mentioned:Remote control
Rated 1 out of 5 stars
TV broke 1.5 years after purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked this as a second tv. We used it sparingly- about 8-10 hours a week. Then one day it wouldn't turn on. We've only had it 1.5 years. TCL explained the warranty was 6 months out and they would not help. They told me to take it to a tv repair. I can't recommend spending 1000 dollars (2018) on a product that will stop working completely after so little use.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bret,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some additional troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
A downgrade from my 10 year old plasma!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought the 6 series for Christmas and I’m very disappointed. While watching cable the picture is noticeably blurry. I can’t believe that any tv available could be worse than the plasma I bought 10 years ago. I watched part of a 4K movie just to see what it looked like and to me it just looked like how I would expect a regular movie to look. I understand these aren’t the most expensive TVs but I am very disappointed. I will be returning and getting something with a picture that is not annoying to look at. I will say if the image isn’t moving at all it looks decent but once things start moving it’s pretty bad. Not sure how these TVs are getting such good reviews.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. This TV typically produces a beautiful picture. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
picture quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just received my 65 inch today. The picture quality is good, if viewed straight on. If you view off center, it is a very washed out picture. I am very disappointed and will be returning. The picture is worse than my 6 year old 60 inch sharp LED.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sammy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you are not having the same great experience that the majority of our customers report having. There are also options available to adjust the picture settings to better fit your personal preference and the content you are viewing. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, advanced picture settings, and more. Given the opportunity, we could have tried to assist you in the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
It’s a good TV, when it works...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV about 18 months ago. As soon as I got it, there would be occasions when the tv would turn on but the screen would be black. The only way to rectify this would be to unplug and replug the power chord of the tv. This was on rare occasions so I thought “no big deal, things happen.”. Well now this is has become a major annoyance. It happens about half the time I try and turn my tv on now. I reached out to TCL customer service on their website and received no help. If this was not such a problem I wouldn’t hesitate to give this TV 5 stars but at this moment, I just can’t do that.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do Not Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted a little over 3 years before it broke. It was fine before breaking out of nowhere.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TateM,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Avoid TCL!! Terrible products and company
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL builds purposefully bad TVs. They break after a year and TCL doesn’t do a thing for you. Look at the reviews of their products that have been out longer than a year. On average 1/3 of them are 1 Star. With the same issues being reported. TV fails just outside of warranty and TCL does nothing for the customer. STAY AWAY!! I install A/V for a living and have never in my career had such poor service and dealt with such low qualities products. Stay away from unknown brands like TCL and go with well known, reputable companies that won’t leave you high and dry on your hard earned money. My TV died one week outside warranty and TCL refused to help me, even though the TV had less than 8 months of use. Their products are JUNK. Their service is TERRIBLE. With so many options these days, there’s no reason to settle for inferior products from unknown companies like TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Wilkeshyre,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. This particular TV was launched less than 1 year ago, so it is difficult to decipher what TV you may have. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Great at first, but one year later...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this a year ago and was initially very happy. One year a 2 weeks after the purchase gray / black vertical bands (aka DSE) started to appear in 4 areas on the screen, each about 2 inches wide. This issue may have started earlier, but I only noticed it when the majority of a picture background was a solid light color (sky, grass, etc.). Now it is 4 weeks out of warranty and I'm out $900 on a TV. Search the internet and you will find way to many articles on this issue. It appears that TCL has had this problem for a very long time, Buyer beware, a purchase of their TVs are a crap shoot. A TV should last longer than 1 year before it starts to fail.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi HDRider,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. Rest assured, we are here to help! We would love the opportunity to look into this for you to see if we can assist you and further evaluate what you are seeing. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Great picture but died after 13 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this tv. Great picture but eventually breaks. 1st the arc port went down so had to use new hdmi port. Then red yellow and green lines all over the tv when watching. Then would never turn on again. Only 1 year warranty so at 13 month the tv was dead. Tcl said it’s electronic and electronics break. They said to take in to someone to get fixed and they couldn’t help me. 1k for a tv that dies in 13 months. Not happy about that
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Savannah,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Very fragile
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had read some reviews about broken screens on a big online retailer site before I purchased it. So I plugged in the TV prior to mounting it. Lo and behold, part of the screen is either black or streaky. Took it to bestbuy, but they would not let me return it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WKim,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information, and reference this review. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stopped working & very poor warranty service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on July 11 and on September 1 just quit turning on. We immediately called TCL support for service under the 1-year warranty. It's now September 23 with no progress. TCL Support says we need to call ITI, their service contractor, to get an update on the technician. But ITI will not answer the phone - it goes to a messaging service that they never respond to. TCL Support then says they are sorry, but they cannot contact ITI directly. Why am I having to act as the middle man? Product was great when it worked, and I'm willing to understand that 1 out of every batch may have a flaw, but my biggest frustration is with the warranty support. We have now been without a TV for almost a month and I am still in the dark as to when, if ever, it will be fixed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi 2PS2,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Roku
Rated 1 out of 5 stars
Dead within years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful tv but dead within 3 years. These tv are still too much money for their short lifespan.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Motion problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with a lot of things, but the motion jerking is terrible. I’ve tried every combination of picture setting; mode, brightness, cinema, motion clarity etc.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Waughsm,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stoped working after 4 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV stoped working suddenly 4 months after purchasing. Was never bumped or damage. Just stoped working. Contacted TCL and they claimed it was not a manufacturing issue so they would not repair or replace. Do Not purchase this TV
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support