Customer Ratings & Reviews
- Model:
- 65R646
- |
- SKU:
- 6470277
Customer reviews
Rating 4.1 out of 5 stars with 898 reviews
(898 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 65" Class 6-Series Mini-LED QLED 4K UHD Smart Google TV's picture quality, price, brightness, and gaming capabilities. They appreciate the excellent picture quality, reasonable price, exceptional brightness, and smooth gaming experience. However, some customers have experienced software issues, operating system bugs, remote control limitations, app crashing, and warranty concerns.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Software
Rated 3 out of 5 stars
Nor Ready For Prime Time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed so far. The picture is ok, but the Google TV OS is slow and buggy. For example, to adjust the picture settings you have to select the settings button on the remote which takes you completely out of the program your watching to the main menu where you have to scroll over to your user icon and then selected settings from drop-down menu. Neither my Google TV Chromcast or Hisense UG8 with Android TV works this way. They'd better get this fixed fast. The TV also suffers from white crush.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Keith,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
- Pros mentioned:Picture qualityCons mentioned:Software
Rated 3 out of 5 stars
Stay AWAY from the ones with the Google OS…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great. I HATE the Google OS. TCL has always had the Roku OS, and so I didn’t even check to see the OS before I mounted the tv. I ended up plugging in a Roku stick but now have to use two remotes, because my Roku remote won’t operate the TV. Please, TCL, don’t fix what not broken. Google OS is AWFUL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 5 out of 5 stars
Well worth it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it! Got it on a Thanksgiving and no issue so far.
I would recommend this to a friendRated 5 out of 5 stars
Great!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and customer service. I was helped in everyway.
I would recommend this to a friendRated 3 out of 5 stars
Great hd picture, cant get eARC surround to work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly, cannot get the Dolby Digital surround sound to work with my Pioneer VSX-824 A/V Reciever using HDMI eARC input. All I get on streaming channels are a crackling noise. This kills the home theater experience dead on arrival. If anyone has a suggested fix, I’m all ears. Did the whole power off/on, unplug, plug-in again thing. Frustrated beyond my limits. Grrrrr.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Google tv, Software
Rated 2 out of 5 stars
Worst software ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good, but I've had non-stop issues with the software. First, an issue where I could not get sound out of any item plugged into an HDMI port. Had to do a factory reset to get it working. Then, I tried to cast something to the TV, and now none of the software works. I just get a blank screen. I can still trigger a device to turn on the tv of I power on that device, so I can still play PS5, but I can't access my tv settings or anything else.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rick,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 5 out of 5 stars
3 years later still an excellent choice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv 3 years ago and it is an excellent choice. I hung it over a gas fireplace and it has held up with no issues from the heat. The wireless wifi connection is very impressive never drops the connection.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi BulentD,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Good to you but no Google store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it because I could not install apps, apps open in Mobile mode.
No, I would not recommend this to a friendRated 4 out of 5 stars
Great for simple use
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, amazing quality.. the only downside to this Tv is the Google TV OS.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi EdwinR,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Great but firmware/software issues as of 09/08/21
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing picture quality, some of the deepest blacks I've seen outside of OLED and the last plasma tvs. Huge issue like mentioned in another review here though, the latest update to the firmware is a mess, apps crash, content plays for a few seconds if you're lucky and crashes to error screens. If the tv hasn't been reset/restarted recently the menu screens are really laggy. Whatever latest update TCL made to this tv caused huge issues because from i see in the initial reviews of it on YouTube there were none of these issues experienced with the review units. This is obviously software issues, but it's so bad it should get one star but the picture quality makes it 2 sadly outside of YouTube nothing plays video for very long. Hopefully an update is issued asap. 1300 dollar televisions shouldn't be this buggy of a mess out of the box.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Migs,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 4 out of 5 stars
tcl tv
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not bad for a 600$ 65" tv., i hope they will have another good deal this year
I would recommend this to a friend- Cons mentioned:Remote control
Rated 1 out of 5 stars
Remote, color, and screen issues. Fail.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the 65” Google TV version less than two months ago and have just processed a return. We have had significant issues with the remote recognizing and/or actioning commands, there is a heavy green tint to all objects on the screen, regardless of adjustment, and now there is a vertical line about four inches from the left edge of the screen. We have used this TV for maybe 10 hours total in two months. Thankfully I have the total tech membership and can return within 60 days. Now I see this same tv is $120 less than my purchase price… What a fail and complete disappointment
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SPMP,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Amazing tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv yesterday. I was debating this tv or the Hisense U8G so I chose this one because of it being a Google TV, supposed to do a bit more than the Android TVs. The picture quality is great after a few tweaks in setting and I had no problems with my app like some reviewer mentioned, and was easy setup. CON: no temperature setting.
I would recommend this to a friend Rated 4 out of 5 stars
EASILY as good as Roku!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it has performed better than expected. Have NO complaints.
I would recommend this to a friend- Pros mentioned:Picture quality, Refresh rate
Rated 5 out of 5 stars
Great TV for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV because of its fantastic performance for the price. It has a beautiful picture, 4K HDR, plays games at 120 fps if wanted, and overall is a fantastic value.
I would recommend this to a friend Rated 4 out of 5 stars
Good tv for the price
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall but the you tube tv app is super sluggish.
I would recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. If you need any assistance please reach out to us at https://support.tcl.com/contact-us. Enjoy! Brandon TCL Customer Support
Rated 5 out of 5 stars
Update firware on tcl telegram
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has its quirks. The google interface is not very friendly. Search tcl telegram and google and update the firmware locally. The tv works 100% better after that
I would recommend this to a friendRated 3 out of 5 stars
Whatevef
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv, not as good as good as the best ones, but better than many. I have come to realize whatever tv looks good to you, just get it. Review's are stupid, most people just repeat what they here, or worse lie for profit. So this tv is ok, probably should have given it 3 stars and ill buy a Samsung next time. Peace, One
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi GregA,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Tcl 65 inch tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv quality is amazing and very durable. I would buy it again
I would recommend this to a friendRated 5 out of 5 stars
Much better than 2022 5 Series
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Much better than the new 5 series. I returned the 5 series. Don't believe old reviews about Google TV. Mine works great so far. No software issues. I like it better than Roku system.
I would recommend this to a friend