Customer Ratings & Reviews
- Model:
- 65R646
- |
- SKU:
- 6470277
Customer reviews
Rating 4.1 out of 5 stars with 898 reviews
(898 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 65" Class 6-Series Mini-LED QLED 4K UHD Smart Google TV's picture quality, price, brightness, and gaming capabilities. They appreciate the excellent picture quality, reasonable price, exceptional brightness, and smooth gaming experience. However, some customers have experienced software issues, operating system bugs, remote control limitations, app crashing, and warranty concerns.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Bang for the (low) Buck.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! OS is a tiny bit buggy, but the picture is as good as you can hope for.
I would recommend this to a friend - Pros mentioned:Refresh rate
Rated 5 out of 5 stars
Beautiful TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a tv that supports 4k/120hz. For the price, this can't be beat. Looks amazing
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Outstanding
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent packaging, picture and sound is better than most
I would recommend this to a friend - Cons mentioned:Reliability
Rated 1 out of 5 stars
bad quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Blue screen in the middle of the picture and device needs to restart all the time
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Samp,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv I’ve owned, came from a 46” for bedroom. Picture quality is amazing for Xbox one x
I would recommend this to a friend Rated 1 out of 5 stars
Dark Spot
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 6 months of having this TV, it already developed a large dark spot on the screen (about 1/4 of the screen). Not exposed to sun or anything. Have been very happy with previous TCLs that I've bought, but this one is frustrating. Probably won't get another and will pay up for the LG/Samsungs after this one.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Carter,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Boom
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic picture. The Google interface is far superior to Roku.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best in class
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money you cant beat this tv for picture and os.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Software
Rated 1 out of 5 stars
Fix this crap software!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great! The software is beat! This thing randomly switches channels, the ARC is a bear to hookup and cuts out a lot, the TV randomly powers off, and the remote is very unresponsive!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice TV for the money. Great picture. Very vivid.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great picture TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV for sports and action movies. It has worked great.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I put it in my living room and fit perfectly. Sounds awesome. Glad I have it!!!
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Some good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has some good shows needs more. But not too expensive.
I would recommend this to a friend - Pros mentioned:Black levels
Rated 5 out of 5 stars
Tcl tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is awesome Great color. Veru happy sp far.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Nice tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it on sale this tv is amazing. Would recommend.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Excellent purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. The 6 series is the best value and best quality. This is my first TCL.
I would recommend this to a friend Rated 2 out of 5 stars
Do not buy.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dirty screen. Barely visible vertical lines. But I want a clear picture! TLC giving me a run around. Not happy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ddward,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv to go with my xbox series x. 4k 120 on two of the ports is enough for all my next gen needs. Google tv was easy to set up, and to use. Overall, one of the best viewing experiences Ive ever had with a tv. One downside is the overly warm color temperature on some of the setting, but not a hard fix at all.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Terrible software, nice picture
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this TV. As others note, the picture quality is great, but the apps are still crashing even after multiple software upgrades. Almost impossible to enjoy when you have to restart constantly. It also has trouble linking to a Sonos sound at through eARC.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Codell,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with a world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Not so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased thisTV based on online reviews. The setup was easy and at first viewing the picture quality was great. However on the second day the system started locking up while changing channels or when the image changed (from a program to a commercial for example). Then the set would turn itself off intermittantly. Either occurance would require the set to be unplugged and a cold boot was needed to restore operation. TCL support was no help. Resetting the TV and a software update did not solve this issues. Returned it to Best Buy and got a different brand. Hopefully TCL will get the problems fixed. A good TV when it works.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GregK,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support