Customer Ratings & Reviews
- Model:
- 65R646
- |
- SKU:
- 6470277
Customer reviews
Rating 4.1 out of 5 stars with 898 reviews
(898 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 65" Class 6-Series Mini-LED QLED 4K UHD Smart Google TV's picture quality, price, brightness, and gaming capabilities. They appreciate the excellent picture quality, reasonable price, exceptional brightness, and smooth gaming experience. However, some customers have experienced software issues, operating system bugs, remote control limitations, app crashing, and warranty concerns.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Far off
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace a Sony 900e. Long story short, this tv went back. Could not get hdr content or gaming anywhere close to the Sony. Overall, not a bad buy for the sale price but I think it is worth paying extra for the Sony x90j.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Evilsteve,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Software
Rated 1 out of 5 stars
Software issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software has major issues, apps would freeze and the TV would randomly restart. Every time I turned the TV on I was met with a wi-fi disconnect notice, and this was all after the most recent firmware update. Decided to return the TV for the Roku model, we'll see how that one does. Other than that BB customer service is top notch and made setting up the return an easy process.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Steve,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
We're glad to see that Best Buy was able to assist you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Software
Rated 1 out of 5 stars
Poor quality control, bad software
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two units, returned both. Both screens had horrible dirty screen effect, that was distracting at all times, vs just when bright images were displayed on a typical lcd display. Also these TV's were pulled from shelves due to bad performing Google tv software and even with the touted fix I still had apps hang and crash. I'm holding out for 2022 TVs, hopefully TCL gets their act together or I'll go Hisense.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Additionally, this TV typically produces a beautiful picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Buyer beware
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I'm having a lot issues with this TV. The settings I set don't save. While playing on the PS5 the picture dims drastically and is really annoying I keep trying to adjust it but I'm not having any success. The Netflix app crashes, it's not a true 120Hz TV the motion while watching movies is not where it should be. It's just been a headache to try to get this to work consistently which is a major problem considering the price. I will be making the move to return this. It's a shame because when it works the picture is very nice.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gonzo,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Doesn't Currently Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If this is just a bad software update, it could probably get a good review. Currently though this TV is completely unusable. If I try to play anything in UHD it either doesn't play or crashes after a few seconds (tried using Disney+, Amazon Prime and HBO). Anything playing Dolby Atmos had no sound. Launching a stadia game caused it to crash. Even when it wasn't crashing everything was lagging. I find it really hard to believe that it was intentionally shipped out in this state. I plugged a Chromecast w/ GoogleTV in and using that instead of the built in OS worked better. Video at least played and looked good. However, audio would constantly cut out still. Plan to contact support and give it a day or two for an update because I want it to be good. But if not this is getting returned.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi rsmith985,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
As Dec 2020 avoid it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing image quality for the price point if you are able to get a good panel. However, I can not suggest this TV due to the many bugs. If the issues were related only to the sluggish smart tv performance would be so bad since you could just use an external device. This TV is unable even to remember the picture mode when switching inputs. I'm running the latest December patch, the one that promises to fix things and that made BestBuy return to sale this TVs.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi fazambuja,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
- Cons mentioned:Software
Rated 2 out of 5 stars
Nope
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what the rave is about. Picture I ooks no better than a standard HDLED. Operating system is spotty. Not worth the money. Returned it within a week.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DarienemT,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Same feagures, half the price of the expensive TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice tv for the price. Works with the new gaming systems. Google TV OS, is a little quirky at times, but not enough to complain about.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Excellent picture quality can’t save the usability
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Title says it all. The picture quality is great, but at least twice a day I’m looking at a black screen because the TV has crashed and become unresponsive. The only fix for this is to literally unplug the TV from the wall and wait for it to reboot. On top of this, the WiFi will randomly disconnect and refuse to reconnect until the TV has again been unplugged from the wall. I’m sure TCL is going to respond to this with a note to make sure the TV is updated, but I’ve already tried all that. None of it has helped.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rccola85,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Working well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV has been working fine. Needed to call TCL support for one item when I setup the TV but haven’t had any issues since.
I would recommend this to a friendRated 5 out of 5 stars
TCL 65"-My Review.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, so far. Still learning, but think I made right choice. Can't rate sound quality of tv since I use a sound bar.
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, I'm very happy with this purchase although they did have a hard time finding it when I went to pick it up...
I would recommend this to a friendRated 5 out of 5 stars
Excellent TV for the price.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been looking at this for awhile and took the plunge when priced went down. Excellent TV overall for entertainment and gaming.
I would recommend this to a friendRated 5 out of 5 stars
M Russell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent television for gaming, and everyday tv watching. Totally worth the price paid.
I would recommend this to a friendRated 1 out of 5 stars
Returned device
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t play at 120hz. Had correct cables. Did updates. Picture was grainy even after watching unboxing videos and adjusting the settings. Returned device
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BureedoH,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not sure...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to give a review as I had major FOMO and returned it before it was delivered. Great reviews and price! However since then has been pulled from BB shelves for buggy system. Think I made the right choice.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ripkin77,
Thank you for taking the time to provide your feedback. At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
JUNK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TOTAL JUNK. LINES ACROSS THE SCREEN IN 3DAYS HAD TO DO COMPLETE RESET TO GET REMOTE TO WORK ON A DAILY BASIS. HAD TO KEEP RESETING TO GET BLUE TOOH TO WORK. HAD EXTREME DIRTY SCREEN ( BAD SCREEN UNIFORMITY) TCL SUPPORT IS A JOKE ( They asked me to read them the manual ) I bought Hisense u8G and has as good or better picture with no dirty screen, no problems Best Buy was awesome, with my total tech membership they came and picked up TCL and delivered my Hisense at no extra charge!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. This TV typically produces a beautiful picture. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Good picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use this for gaming. So far its excellent. But you do have to calibrate it. Out of the box the colors are more on the blue side.
I would recommend this to a friendRated 5 out of 5 stars
gaming tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after buying the 55 inch tcl it swayed me into buying this one for a game room.you must play with the picture settings to get it to look good.
I would recommend this to a friendRated 1 out of 5 stars
Cheap TV
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Somehow the screen has burn in haze and dark sections. It is low quality.
No, I would not recommend this to a friend