Customer Ratings & Reviews
- Model:
- 65R646
- |
- SKU:
- 6470277
Customer reviews
Rating 4.1 out of 5 stars with 898 reviews
(898 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 65" Class 6-Series Mini-LED QLED 4K UHD Smart Google TV's picture quality, price, brightness, and gaming capabilities. They appreciate the excellent picture quality, reasonable price, exceptional brightness, and smooth gaming experience. However, some customers have experienced software issues, operating system bugs, remote control limitations, app crashing, and warranty concerns.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
High hopes with Mini-LED, but kind of disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is okay. The colors seem difficult to get right, and it is too dark in games. I cannot seem to get light working either.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Manga,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture and features various settings that can be adjusted to better fit personal preferences. For detailed calibration information, many TV review websites commonly publish their recommended settings. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Tv purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality for the price point and brand!!!!!!!
I would recommend this to a friendRated 5 out of 5 stars
Excellent product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service from the associated in the store
I would recommend this to a friendRated 5 out of 5 stars
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good good goooooooooooooooooooooooooooooooooooooooood
I would recommend this to a friendRated 5 out of 5 stars
A cheaper tv with great features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ilove this tv and can't wait to hookup my new Sony X800 dvd player.
I would recommend this to a friendRated 2 out of 5 stars
Shutter effect and halo on moving objects
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture will have a shutter effect sometimes and there is a halo effect on moving objects. Reached out to TCL customer service with no help. I read there are lots of issues with the Google version and TCL is going back to Roku. If there is a know issue with the Google version why won't they help out those customers.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Redd,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Just perfect!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV fit perfectly well in my living room. I really like it.
I would recommend this to a friendRated 2 out of 5 stars
Has issues.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first it seemed great, but after a while I noticed that the screen would flicker. The transition from dark to light would also be blurry. The TV would freeze when using some of the apps, and also the screen would go black because TV froze and I would have to unplug And plug it back in to fix it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi U4phoria,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 1 out of 5 stars
Worst tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor. The worst tv of all time. had to Be replaced after 6 week
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RoselleB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. If you still have the TV, we would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
highly recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! great mini led technology! highly recommended
I would recommend this to a friendRated 1 out of 5 stars
Hardware great but curre software ruins experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hardware on TV is great but the current software on it has ruined experience. Auto detect for aspect ratio doesn't work correctly, apps randomly freeze/won't restart and Android Remote app (iOS) is slow to respond and sometimes doesn't connect. Hopefully they'll get the software bugs fixed but we're returning the TV after having it for a week so that we don't get stuck with it in case they don't.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chris,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 2 out of 5 stars
Wait for next years model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return due to wifi not working. Picture was mixed. YouTube tv was grainy but Disney looked great. Os needs some tuning up. I would wait for next years model
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chris,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I wanted to love it, but the screen was defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking TV picture however the screen had three dots about a dime size each and a black line about 2 feet long across the bottom third of the TV. It wasn’t as noticeable when watching a full color picture, but when watching hockey it couldn’t be ignored. Clearly a problem with the screen. I returned it and went with a different brand TV so I didn’t have to worry about lugging another defective unit back to Best Buy after installing it with a wall mount. Disappointing for sure. I really wanted to love this TV but seeing those dots and line was a killer for sure. Wish I would have taken pictures for an example to show. Oh well. A quick google search shows this happened a few times with other units. Would the replacement have been better? Not sure but I didn’t want to take the chance. I listed sound quality as poor because the E-Arc wouldn’t pass through Dolby Atmos back to my receiver no matter what setting I used. It wasn’t my receivers fault as it works just fine with the new tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi itsCaptSpaulding,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Great picture, terrible issues
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the first few months this tv was great, but after 6 months the audio cuts out all the time. Or apps load with no sound. Restarting does nothing to help. I had a Samsung with no issues for years. Wish I could get rid of this thing
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gamer,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
false 120hz
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great tv, but it is not a true 120HZ, 4 outlet for 60hz
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This TV does indeed feature a Native 120Hz panel. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture qualityCons mentioned:Software
Rated 4 out of 5 stars
One year Later
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Dec. 2021 FYI: Pay a little more attention than I when Best Buy loads this TV. The salesperson loaded the Roku version which I didn't notice until I got home, 2.5 hours away. I first contacted a store representaive and he continued trying to get me to keep the wrong TV. My next step was the store manager and she made it right. I didn't deduct any stars for this. At the current price of $699 for the 65" is a steal. The r646 has been a good TV with a few caveats along the way. The picture is great; producing a bright picture with deep blacks, I have noticed blooming only a couple times on older movies. The Google platform is easy to navigate though it is not perfect. Series that I am currently watching on both Prime and Netflix do not appear on the Continue watching row and most of the Popular movies and shows row are paywalled. The biggest issue as you may know is the software. As recommended, I ran a software update on initial startup. The only problem I had was with the volume contol, it was basically out of control. You push once up or down no difference, hold it a nonosecond an it would run way up or down. All the apps except Prime work great, I encounter buffering quite often, unless I use my firestick, no problem. Hmmmm.... Second software update: Hey, the volume control works perfect! But not without a price. Both USB ports were now powered all the time, causing me to use another remote to turn on and off the LED backlights. My soundbar would still power on with the TV, it just wouldn't connect via eARC. I now needed to turn on the soundbar first so the TV remote would control the volume. Great! In 2022 I'm having to now use THREE different remotes to watch this TV. An engineering feat.... Third software update: This update become available last week. I was a little skeptic in the beggining, though after a couple of days I went for it. This TV will now connect to my Dolby Atmos soundbar, though the volume now lags for several seconds when changing the channel or after taking it off pause. But, one less remote now. Just one, the USB ports were unchanged. Final thoughts: The picture on this TV rivials ones at twice the pricepoint. If you're on a budget or like me, wanting the most bang for your buck, I would pull the trigger at $699. Full price...probably not.
I would recommend this to a friend Rated 2 out of 5 stars
Bad TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV having great exceptions but was disappointed. The picture quality is bad, doesn't look good in bright rooms. Casting all ways freezing and doesn't connect. Worse TV
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AaronC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Brightness, Picture quality
Rated 4 out of 5 stars
Worked Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is clear, backlighting is bright. Backlighting is multi zone so local dimming is great. TV Pixels sometimes when watching sports. Sound quality is great. Google operating system works well. Tv was purchased as an open box and no the backlighting has went out.
I would recommend this to a friend Rated 1 out of 5 stars
Worst TV I ever had.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a Roku TV with TCL and they are the best, this Google TV with TCL is the worst (Slow, TV freezes, the LED light flicker and then TV restart by itself) If you have Alexa forget it to make it work as the application (Work with Alexa) never works, after calling TCL support that it was actually the worst support I ever called in India, they did not understand what was going on with the TV, they where not aware they had a google TV, I knew more than they did.TCL did an upgrade a week ago that supposed fix all the issue but they just got worse.. I am returning the TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ED7779,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 1 out of 5 stars
It's a DUD!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Think twice before you buy this TV. The user interface is terrible. It very difficult to set up with its own TCL soundbar. At least two or three times a day I have to reset the TV to get it to connect back to Wi-Fi. Difficult process! I do not recommend you buy this TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Madasheck,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support