Customer Ratings & Reviews
- Model:
- 65R646
- |
- SKU:
- 6470277
Customer reviews
Rating 4.1 out of 5 stars with 898 reviews
(898 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 65" Class 6-Series Mini-LED QLED 4K UHD Smart Google TV's picture quality, price, brightness, and gaming capabilities. They appreciate the excellent picture quality, reasonable price, exceptional brightness, and smooth gaming experience. However, some customers have experienced software issues, operating system bugs, remote control limitations, app crashing, and warranty concerns.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
TCL 65 646 dead dark regions on bottom left 2 pana
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV had dead areas on bottom left, swapped tv same had dead pixels on bottom left but much less than first TV. Also plastic wrap that is applied to TV was very poor leaving TV to have dirty dust marks on it continously. TCL needs to do much better Quality Checks before shipping out these panels. No difference between before and after BB pulled this TV and then relisted it on the site. TCL and BB should work with customers to extend warranty on faulty TVs
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi W123,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Software
Rated 1 out of 5 stars
really bad tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.please do your self the pain of not buying this tv. black spots burnt onscreen and bad OS very laggy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Hunter,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Factory problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return, software and TCL issues, BB temporary took the Google series 6 off the sales floor
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
TCL Customer Support
Rated 1 out of 5 stars
Do Not Buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv looks good but the quality control is horrendous! Literally on the first day I was encountering sound issues then a few days later I had some dead pixels. Went back and forth with Best Buy and overall not a pleasant experience! Definitely either buy a cheaper Samsung or wait until you can afford a more expensive 120 hz tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi rjcarpenter,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Missing parts..The last thing I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got this TV from Best Buy. Guess what, both the feet of the TV are missing. This is so frustrating. I drove all the way to Best Buy, picked up the TV, hauled it up the stairs to my apartment and then after unboxing it, see that the feet are missing. It is a very heavy TV. Just the thought of returning this heavy TV is making me more upset. Can Best Buy or TCL provide me the missing parts?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi abhro1987,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. We would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad ghosting ,horrible motion, bad viewing angles ,bad glitches with the whole system, I am beyond impressed of how bad this tv is i really wanted to like it but you let me down TCL !
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Helbert,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 1 out of 5 stars
Dead spot on brand new TV.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV new on Black Friday and turned it on for the first time only to find one of the mini-LEDs is burned out. Now there is a small 1mm dark spot towards the bottom of the screen. Not sure if I will return/exchange it or not, it was a huge pain getting it back from the store.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Josh,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Buggy Release and Poor Audio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound would continuously cease to output from my soundbar. Audio and picture are consistently out of sync no matter my adjustment. Now no sound comes through any speakers, tv or soundbar. Apps crash too often.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SPRMN35,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 1 out of 5 stars
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has a life of its own. Hey Google will suddenly come on and start whipping through the menu and then the TV starts pixelating and then it goes dark. I unplug it, wait a while, and plug it back in and then see above. I love the TV when it works, but.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Ortley,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 1 out of 5 stars
TV was $400 off for a reason
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was great while it lasted...barely two weeks. TV went black one day and never turned on again. Beware!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .HI PaulP,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Pure TRASH for gaming!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible gaming TV. The juddering, ghosting and blooming was insane, almost had a seizure it was so bad. Already started my return on this garbage.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Black screen issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV won’t even start. After few hours of struggle, found out the black screen issue is common for TCL TVs even for the brand new ones. Disappointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Siva,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk . Had it for one day and notice many lights already burnt out..
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality, PriceCons mentioned:Remote control, Software
Rated 3 out of 5 stars
Good Picture Quality, bad software
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this TV a little less than one month ago. The picture quality is very good in my opinion. The issues I have come accross so far are primarily software related I believe. There is no apple homekit/airplay support and apps do crash fairly often. When i try to cast from my Samsung s20+, the tv closes the cast after a few minutes almost every time. Also the battery cover on the remote does not want to stay on. The price is definitely fair but be prepared for software troubles along the way until TCL updates the firmware.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 1 out of 5 stars
Slow, App Crashes, Picture Washed Out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow interface. App crashes. The colors are washed out. Doesn't work nicely with my ARC soundbar. Really bad experience. Had to send it back and buy a TV from another brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Droid,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
TCL Customer Support
- Pros mentioned:Brightness
Rated 4 out of 5 stars
Great TV, Excellent Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I picked up this TV before the Super Bowl for $300 off and have to say it’s an amazing value for $700. Most mini-LED backlit TVs are well over a thousand. The brightness is excellent and contrast is superb. Motion clarity is good, but not as good as what OLED TVs can offer. TV looks great with thin bezels on top and sides. Lower bezel is larger with “TCL” in the center. Google TV platform is ok. I prefer Roku, but that one was not on sale and for $40 I can pickup a Roku stick and best done with Google. I paired this with a Sonos Beam soundbar and they work seemlessly together through the eARC. Overall I would recommend this TV as a great value for the technology is has.
I would recommend this to a friend Rated 1 out of 5 stars
No thank you
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Took it back in 24 hrs. Would not update and tcl said i couldn't do it threw usb either. The 4k up scale is trash
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Thomas,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help further. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work well. Kept glitching . Had to return. Do not recommend this brand . 3 out of 4 TVs of this brand have been defective .
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Floridagirl2002,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
TCL Customer Support
Rated 1 out of 5 stars
Not worth the price at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is bad some times the wifi will disconect by it is own and will not connect
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mscsoft,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received it broken and bestbuy won’t even bother to exchange jt
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RamiroM,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer again as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support