Customer Ratings & Reviews
- Model:
- 65R646
- |
- SKU:
- 6470277
Customer reviews
Rating 4.1 out of 5 stars with 898 reviews
(898 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 65" Class 6-Series Mini-LED QLED 4K UHD Smart Google TV's picture quality, price, brightness, and gaming capabilities. They appreciate the excellent picture quality, reasonable price, exceptional brightness, and smooth gaming experience. However, some customers have experienced software issues, operating system bugs, remote control limitations, app crashing, and warranty concerns.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Refresh rate
Rated 5 out of 5 stars
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get the roku version. That one is not 120 hz refresh rate. Only google TV has that feature. Great TV. The major software bugs are sorted but minor bugs on youtube app remain. No deal breaker as such. Some menu items are hidden, like to enable Xbox compatibility, you need to learn steps from youtube.
I would recommend this to a friend - Pros mentioned:Brightness
Rated 5 out of 5 stars
Beat Non- OLED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beat non- OLED TV you can get. The local dimming and colors pop so much more than my 2017 Vizio M-Series. This is a truly get monitor. It gets very bright and the dimming is so close to my parents' LG OLED but for a third the cost.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Fantastic Picture!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm amazed at the quality for the price point. Compared this to the 60" Samsung it's replacing side by side, the picture difference is fantastic. The only con I see is it uses Google TV instead of ROKU so I'm using a stick.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL wins out over Samsung.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took a chance on this micro LED model TCL based on very positive UTube reviews and am extremely happy with a brand I had previously dismissed. My Samsung crapped out after five years and I was open to no longer spending a premium price for that kind of performance!
I would recommend this to a friend Rated 5 out of 5 stars
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.G9oooooooooooooooooooooooooooooooooooooooooooooooooood
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy about picture brightness sound good buy for the money.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Software
Rated 1 out of 5 stars
Software fail!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes it does have software problems! I bought this before the company temporarily stopped selling the sets in December. They subsequently released a patch and announced the problem fixed. I’ve gone online and updated all software and it’s still not fixed. Some apps simply don’t interface. Worse, the tv completely freezes at least daily. The only way to unfreeze it is unplug and reboot. It’s infuriating that the company must have known this when they sold it to me in November. It may have a nice picture at a nice price, but IT IS IN NOT WORTH IT.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KCPV,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
- Pros mentioned:Brightness
Rated 5 out of 5 stars
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good contrast. the local dimming works well and overall quality is amazing. With the new Google TV update, the software glitches are gone.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL 646 65"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture . Google operating system works well . Pleased with my purchase . Sound is very good for TV speakers.
I would recommend this to a friend - Cons mentioned:Google tv
Rated 3 out of 5 stars
Great set, awful software
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great set, awful software, really wish it has more 2.1 HDMI ports as you lose one to eARC, so it really only has one, which means sofies choice between your xbox and ps5.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 5 out of 5 stars
To the guy who said his TV is crooked!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You put the legs on backwards! My suggestion is to put them on the correct way and the TV wont tilt. Not Best Buy's issue but your lack of the ability to assemble it correctly!
I would recommend this to a friend- Cons mentioned:Remote control
Rated 5 out of 5 stars
For the price this is a must have item.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv remote control and you must sign in not good i think.
I would recommend this to a friend Rated 3 out of 5 stars
Decent but has a few problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You don't really get a manual with this TV and there are a ton of settings that are not explained. I have been able to get a good picture by using settings someone posted on avsforums.com. Mine looses it WIFI connection on startup about 50% of the time. I bought this TV because I wanted the google operating system. I think if I put a google chromecast on it it would oprerate better but I shouldn't have to do that. My google chromecast on another TV never looses connection.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
To MattM giving this to TV 1 star
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You put the legs on backwards. How about fixing it before complaining.
I would recommend this to a friend- Cons mentioned:Software
Rated 1 out of 5 stars
Buggy software
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good screen but software is buggy and sound doesnt work with Soundbar, no atmos experience using eArc. Also sometimes the tv just flashes and goes blank. Go for a sony at this price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ns35,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. At TCL, we are committed to delivering premium products with world-class customer experience. Rest assured, we are here to help! We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Had for 3 hours and returning...awful picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most reviews dawg this set for everything but the picture, but this TV for me is unwatchable. I use YouTube tv for my cable provider....everything is grainy looking. It's like the TV doesn't upscale at all. All the stock image settings are bad.... no matter how I adjust things are too dark, not sharp enough, not vivid.... the 1080P TV this was replacing had a MUCH better image than this does, and my cheap 4K 65" Vizio beats this one in picture quality all around. Did a factory reset and tried all over again to see if that would help, but nope. Really, really disappointed. Having to repack the damned thing and haul it to the store is a suckfest as well.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PGHCraig,
We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Avoid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV screen was oiling and there was a spot on the bottom of the right side of the screen. The UI is glitchy and I constantly have to reboot the TV for it to pick up a signal for cable tv, xbox or firestick.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Matt,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this sounds rather odd. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Piece of crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is a piece of crap. Do not buy. Better tvs for less money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Junior,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support