Customer Ratings & Reviews
- Model:
- 65Q825
- |
- SKU:
- 6377895
Customer reviews
Rating 4.4 out of 5 stars with 585 reviews
(585 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, brightness, and price of the 65" Class 8-Series 4K Mini-LED QLED Dolby Vision HDR Roku Smart TV. Many customers rave about the amazing picture quality and feel they got great value for the price. Others appreciate the brightness and black levels of the TV. The Roku interface is also a popular feature among customers. However, there are some concerns about the TV's motion blur, remote control responsiveness, weight, refresh rate, and viewing angle. Some customers have complained about the motion blur and slow response of the remote control. Others find the TV to be quite heavy and wish it had a variable refresh rate. Additionally, a few customers have mentioned that the viewing angle is limited.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Good PQ, but it was restarting often
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a very good picture quality, but I returned because it was restarting very often
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Pedrodeportes,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Top of the line! What a joke!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad TV if you don't mind it shuting itself off once or twice a day for no reason at all.. Been working with TCL since it was 5 months old. Finally sent a tech out who replaced "Parts" TV, was told if that didn't fix it i would get a new one. Well it was great for hmmm maybe 2 days then back to the same old S@#T! Called TCL for the the i lost count time. Back through the dog and pony show routine to the "Warranty Review Team" WT Hey... I just went through that! Now the last time i called to get a progress report i find out that they don't have a new one to replace this one with.. Ok i'm done.. The 1 year will be up in MAY 2021.. I have a 2,000 dollar dart board! Top of the line and pure JUNK.. Run away from TCL at all speed. sorry I sold my Samsung!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ReBe,
We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Go get the newer tcl TVs
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel this tv could have been better but they didn’t really put next gen functions in this tcl
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jonathan,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Nice picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture but had it to days and it wouldn’t come on. Had to unplug it, it’s hanging on wall, and reset everything and update. I don’t have a good internet provider and I don’t have cable. Absolutely hate the remote! I would have returned it if I had someone to help me.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Farris,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Refresh rate
Rated 1 out of 5 stars
Not 120 hz refresh rate
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV does not have a 120 hz refresh rate on hdmi inputs. This is extremely disappointing. I bought this TV in the summer knowing the new Xbox would have a 120hz because this TV is advertised as 120hz.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Pensburgh,
Thank you for taking the time to provide your feedback. While this TV does not support 4k/120Hz, it does have ALLM for a great low input lag. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Vizio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a ok tv but the hisense h9g is much better for the same price
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Djimini2,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL Corp failed us!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV worked fine for the first three months. Then, the CPU board needed to be replaced and it took several weeks to get a final dispo-which was to get me a new unit. Best Buy team worked hard but TCL was not very cooperative. I replaced it with a Samsung and there are no regrets!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RonL,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Nice looking
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv didn’t come with a stand, had to return it!!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi samp,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a Roku remote, and a quick start guide. Given the opportunity, we could have looked into this for you and tried to help. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Last purchase from Best Buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased several TCL TVs with no problems and have been more than please with them until this one. I'm a travel nurse and maybe home a few days every other month. I bought this TV in July enjoyed it the week I was home but when I returned in October it had lines. Service department came out and said it was defective and that I had 30 days to return. I called the number to return it and said I'd be gone til February they said no problems. Well now I'm back and the service department has become incompetent in the past few months and just keep playing ping pong with my call apparently people's time mean nothing and no one can do anything but transfer
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bryan,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not worth the half off price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned after a day. Save your time and just pay for a Samsung or LG. When turned off the screen looked warped and not what you would expect. When turned on the picture was ok for some HD services but not all and anything else looked abysmal. Grainy, fuzzy and pixelated. The colors were not correct as well. I dont want to spend all my time trying to tweak settings. Kids and wife hated the picture. The worst was when i had the speakers disabled and i noticed the loud buzzing sound that would happen when faster moving or brighter objects were on screen. That sealed the return. Bit the bullet and bought an LG OLED and it has been amazing. Best looking TV I've ever owned and so easy to use.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do You Like Headaches?
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV in August 2020. In November 2020 the sound stopped working. Had Geek Squad come to repair it. Early December rolls around and the frame rate drops and my apps don't work (Netflix, Disney +, HBO MAX). Geek Squad comes out to repair the issue again. A week later the issue comes back. It is now about Mid January and I continue to pay for a broken TV. Geek Squad should be here in a week. Again. Buy this TV if you hate yourself.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NOTV,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We're glad to see that Geek Squad is already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No picture out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After unboxing and plugging it in, picture doesn't work. I can see that it has power because of the indicator light, can see some back light color, and hear sound when pressing buttons on the remote (such as volume up and down). But can't see any picture on the screen. Called Best Buy for an exchange, and after being placed on hold several times for long periods of time, I'm told that they don't have any in stock for the exchange even though the website shows that I could have a new one delivered next week.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
It look great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will be calling the store the picture is not great at times sometimes the volume and picture don’t match up l don’t know if it’s tv are it just need to be set
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Willy,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality on a supposedly premium product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound on TV crapped out after less than a month. Multiple calls and emails to TCL support and only respond from them is to power drain and reset. This is supposed to be a premium product from TCL but quality control is bad and I don't feel like they are taking the problem seriously. I see many recommendations on the internet for this Series TV but it's been a rather disappointing experience so far. Think twice before you buy this brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible Investment
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Television is a huge disappointment. Within the first three months the speakers began to make a terrible bass noise that made it impossible to watch. After unplugging the TV the issue would resolve but the frequency of the issue continued to grow until I called TCL. My online TCL Tech was rude, accusatory, and offered zero troubleshooting support. I saved for years to purchase the TV of my dreams and am heartbroken to be in the situation.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Maizey,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience and that you may be having some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Known issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was delivered with a known issue. Have to factory set each time you turn it on. Called Best Buy and geek squad the day it was delivered and they knew about the issue. Geek squad had to order a part and we are still waiting on the repair. We asked about a replacement but this is impacting all TVs of this mode. Don’t purchase until the manufacturers can figure out a solution. Geek Squad has been absolutely AMAZING!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cole,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that Geek Squad is already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
tv picture but interface is horribke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not work with onkyo receiver. Tv is garbage to me. Some movies have sound on netflix other dont. Google sound setup with tcl and you will see you get what u pay for. I have been messing with various setups and the only thing that works is that i turn on TV, then do a system restart and i get 50% of Netflix movies with sound. Tcl is a big thumbs down. Spend a little more and get samsung or lg
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble connecting your Onkyo receiver. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL needs to work out their OS
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TCL had issues with the built in Roku. Would not set the tv up. Had to return
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RossV,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Sound goes out at a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second TV where the TV worked for less than a month before the sound went completely out. The first TV lasted 2 weeks and the replacement TV would have been one month old today. The picture is beautiful but if you can't hear well what a waste of money. Save yourself and buy literally any other TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi StephO,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV gets loud
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV occasionally will get very loud when turned on. TCL has sent service technician to replace the motherboard twice. First motherboard had no video or sound. Second card had other issues. Something is definitely wrong with this TV and TCL refuses to replace it or theirs motherboard quality is terrible.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support