Customer Ratings & Reviews
- Model:
- 65Q825
- |
- SKU:
- 6377895
Customer reviews
Rating 4.4 out of 5 stars with 585 reviews
(585 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, brightness, and price of the 65" Class 8-Series 4K Mini-LED QLED Dolby Vision HDR Roku Smart TV. Many customers rave about the amazing picture quality and feel they got great value for the price. Others appreciate the brightness and black levels of the TV. The Roku interface is also a popular feature among customers. However, there are some concerns about the TV's motion blur, remote control responsiveness, weight, refresh rate, and viewing angle. Some customers have complained about the motion blur and slow response of the remote control. Others find the TV to be quite heavy and wish it had a variable refresh rate. Additionally, a few customers have mentioned that the viewing angle is limited.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Worst TV and worst customer service ever
Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited when I got this TV, spending the extra money to get a top level TV that could last me a long time. Immediately, it started having problems with the speakers, with crackly sound coming out of the speakers. TCL customer service is horrible, and after many calls they finally honored their warranty and came to fix it. But then a few months later the screen messed up and started flickering. Again, TCL customer service was horrible and refused to honor their warranty so we had to buy a new TV. If you get this tv, get some kind of insurance because it will have problems and TCL will not want to help. In terms of picture quality, it's good, but my new TV is much cheaper and the picture quality seems exactly the same. I will never buy TCL again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs or our customer advocacy team. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
You take your chances. Pay for a warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had nothing but problems with our TCL 65Q825 TV. After two months of emails back and forth with TCL they FINALLY sent out a replacement unit. The delivery guys put the tv on our floor (no stand) turned it on to a setup screen with only a small graphic in the middle of the screen, and promptly left. We didn't move the tv (in fact, I don't think we actually touched it at all) but when we used the remote to setup NetFlix we noticed lines going across the screen. I called the delivery driver back within 5 minutes of him leaving the house to let him know. I emailed TCL immediately to let them know. TCL is telling us that it’s physically damaged, and that’s not covered by their warranty! In other words, they delivered a damaged tv and are telling us it’s not their problem. Unbelievable. Even getting the replacement TV was a nightmare. They made me install different themes to take a dozen different pictures of the issue with different backgrounds. I had to troubleshoot a bunch of different things that clearly weren’t going to help. They send emails on Friday afternoon stating, “if we don’t hear back from you within 72 hours we will consider the matter resolved and close your case” just to try to get rid of you. And, again, I was at this with them for 2 months with a broken TV less than a year old! And the issue we initially had is apparently pretty common with their TVs (dark area on the screen). So, you get what you pay for. You take your chances with this company that you’re one of the lucky ones that doesn’t have an issue with their TV. If you do, good luck...
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MarkE,
Thank you for taking the time to provide your feedback. We’re sorry to hear about your experience. We would be more than happy to look into this and evaluate what your case. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality components
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within 6 months a section of the backlights went out leaving a dark area on the screen. Looks like there are multiple complaints about quality with these.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi David,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Squeals a few weeks after light usage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A few days after I could return it to the store the tv whines and squeals constantly. Nothing like paying 1k for a tv that gives me a constant migraine. Avoid.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Will,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
people are having major audio problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they are being told to use pcm & stereo to stop lip sync and audio drop outs. no 5.1 or dolby atmos I want to buy one but this needs to be fixed roku or tcl
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Fuzzy,
Thank you for taking your time to provide your feedback. We are committed to helping and supporting our customers. We always try our best to help our customers resolve whatever trouble they may experience. If you or someone you know is having any sort of audio issue, we would be more than happy to assist in resolving the problem. We can be reached at [email protected].
Thank you,
Sara
TCL Customer Support