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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 284 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 284 reviews
  • Rated 5 out of 5 stars

    Excellent quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality for a frame tv at this price point

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great TV for a great price! It's comparable to the Samsung product for less money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy It !!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just 1 month in now, but we love this TV so much that we purchased the 75" for our family room,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my TV! Would recommend comparing to Samsung frame tv. I’ll choose this one every time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First Pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent staff help selecting my very first PC! Love shopping at Best Buy

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi AaronC,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Trey Kelley Product Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has been a gamechanger for our living room. Would highly recommend to any and everybody.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Picture frame tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Value! Good quality, easy to hang up...........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good tv for the living room

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv for the price. Easy to mount. Love that it came with the mount! One less thing to deal with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Picture and Install

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This frame tv works great and looks great in our home. Install by Geek Squad was great as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice TV and painting on the wall

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Painting screen saver feature, and that you can create your own art. Not good that it doesn’t have stands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV looks nice and the frame feature is awesome. Lots of great option to choose from.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value for the price is very good. We found the installation bracket reasonable to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks amazing, definitely would recommend looks like a picture on the wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TCL frame TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product and service - seems comparable to Samsung brand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for pictures

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Photos on this TV look really nice with the frame around it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price, love the Google operating system!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unit doesn't work. Bad Best Buy customer service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up, installed TV per manufacturer's specs; unit is not working properly. Contacted TCL, they confirmed there is a manufacturer defect and they said to contact my partner retailer Best Buy, who wanted to charge me $249 to come out and repair a TV that did not work out of the box. After back and forth; time on hold, etc, I arranged for TCL to come out and repair it. Bad customer service; I asked for a supervisor to contact me and was assured they would. They never did.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi WayneR,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Price&performance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price-performance ratio is very good. I recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor tv for the price point

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very glitchy. HDR will make it run like crap. Good picture. You will call TCL and they won't warranty it even when it's only 3 days old. Great picture when it works right. Went through two and both had the same issues. Eventually we got a different brand tv

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JustinR,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Biggest regret

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    0/5 got better performance out of my cheaper brand Tvs than i did this. This Tv freezes on a regular basis to the point i have to unplug it to reset. Always loosing or having to reconnect to the wifi… would not recommend… better features in cheaper tvs

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi MaxH,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support