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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 708 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers consistently note the excellent picture quality and vibrant colors of the 65" Class Q5 Q-Class 4K QLED HDR Smart TV with Google TV (2023). Many appreciate its ease of use and the intuitive Google TV interface, while some find the remote control and operating system responsiveness could be improved. The price point is frequently praised as reasonable, especially considering the overall performance. However, a few users experienced slow response times and occasional lag in the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 708 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Budget QLED TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were pleasantly surprised with the picture quality and Google UI. The TV is very responsive and bright for our relatively dark living room.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Magiic,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture tv for the price point. I use the tv mainly for gaming and is not my everyday tv but right now is my favorite tv to go to

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi LukeM,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Cons mentioned:
    Response time

    Rated 4 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great value. My only complaint is that the TV can be a little slow to respond when I press a button on the remote.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JonC,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Smooth frames

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and perfect size for even small homes. This television has very smooth frames and easily connects to soundbars and consoles.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi LauraMT,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Crystal clear quality!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome picture quality . I already own a two year old QLED , this series even better. Would definitely recommend. Sound quality also improved

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Aravind,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    65in TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this TV for 3 years almost now and it’s still work perfect. N

    I would recommend this to a friend
  • Cons mentioned:
    Os speed

    Rated 5 out of 5 stars

    Overall nice TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a TCL Tv in past, now this is the new addition to the my house. Overall nice tv, one thing need to mention here, it has a slower respnse OS.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Vaip,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best QLED TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is so nice. I wasnt expecting the quality of the picture to be so amazing. Hopefully they make more of this in more affordable price

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JonathanD,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Totally worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality at a very reasonable price. One button on the remote was not working, which they finally replaced after a long call of 2 hours.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi AliA,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Picture Quality for the money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best picture quality you can get for the money! I have a 6 series also, this is right there with it in picture quality!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JayR,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, at a great price. and fast delivery

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    TCL 65 Inch QLED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bang for buck! Vivid picture and intuitive features. App load time is a tad slow, but cant complain for $400!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi MichaelS,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Ok for video games, not for sports

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture looks amazing as long as nothing on the screen moves. I bought it because of all the good reviews but am disappointed with the fact that there's noticeable glitches and blurred images when watching many shows especially sports, and yes I've tried the different settings. The only reason I'm not returning it was because it was cheap ( $379. ) and a big hassle to return it.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Jenn92107,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Well worth the money!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was a major upgrade and has exceeded all of our expectations. Great picture quality and the apps of much faster than pur old TV.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Jimbob,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Cons mentioned:
    Operating system

    Rated 5 out of 5 stars

    Operating system issues....

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dislike Google operating systems because they won't let me use Xfinity App but other than thaits a wonderful entry level tv!

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi KaseyP,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Man Cave Must

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Had for some years now and love it. My son is 1 and he is always hitting it. Durable as well

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for the price , clear picture and sound.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Online relationship

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My price great picture easy setup Setup for my great grandson who is 6 and can go online n play with his dad who’s in the army

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi MikeP,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    TCL 65

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is great, the remote not so much. There is no way to pause a program on Prime, Netflix, You Tube TV. etc.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi BradB,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! You would use the directional round pad on the remote to fast forward/rewind. And the center select/ok button to confirm selections or pause content. There is also a diagram of the remote explaining all of the buttons in the included Quick Start Guide. Hope this helps!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TCL - 65''

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with my new TV. The resolution quality and sound are excellent. It is a good balance between price and features.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JoseAlejandroSanchez,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support