Customer Ratings & Reviews
- Model:
- 65Q550G
- |
- SKU:
- 6551175
Customer reviews
Rating 4.5 out of 5 stars with 707 reviews
(707 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the excellent picture quality and vibrant colors of the 65" Class Q5 Q-Class 4K QLED HDR Smart TV with Google TV (2023). Many appreciate its ease of use and the intuitive Google TV interface, while some find the remote control and operating system responsiveness could be improved. The price point is frequently praised as reasonable, especially considering the overall performance. However, a few users experienced slow response times and occasional lag in the operating system.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Ok for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds awful, like you’re under water so we had to get speakers. Keeps freezing, not from the internet, it won’t even turn off so we have to unplug it. Get what you pay for I guess. May have to exchange with manufacturer as the fifteen days (which is hardly long enough) return policy is over. Thought it was 30 errr not happy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Melsayles,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tcl tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay. Need to use 2 remotes. This makes things hard.Alot easier with one remote.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LeedP,
Thank you for taking the time to provide your feedback. Our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control select functions on the TV. You can visit https://support.tcl.com/us-remote-codes for more information. If you do not see your specific remote, you would need to contact the remote's manufacturer to obtain the remote code from them. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
I can't use the smart abilities
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you turn off the smart capabilities it works just fine. Though every once in awhile it will act funky. But it freezes up if I use the smart capabilities.
No, I would not recommend this to a friendRated 3 out of 5 stars
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.During fast moving sports, picture not great. Looks like there bodies are unclear.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Fridge,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Its okay, wish i went with a different brand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It freezes alot i have to unplug it n plug it back in almost everyday
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Paige,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Okay entry level qled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No browser. The remote is sensitive so sometimes channels change by their own.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AmitK,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. While we can not recommend a specific web browser, there are various web browsers that can be downloaded through the App Store. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Look good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The problem is little reflection color light and will exchange
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Kenabi,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Backlight busted after 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Twice now we've purchased a TCL tv and after just over 1 year the blacklight went out. Definitely worth buying a better TV (such as Samsung) or buying the protection plan so Best Buy can replace it for you for free. I didn't purchase protection plan, and unfortunately the cost of parts+labor is the same as getting a brand new TV.
No, I would not recommend this to a friendRated 3 out of 5 stars
Not enough nits
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall Video is good but not bright enough for movies.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi LokendraK,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are various settings that can be adjusted to better fit your viewing preference. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Picture isn’t as clear as I thought it would be.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the worst but not the best. Does the job for now
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ChristieH,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Swing and a miss
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goolge interface is nice, with lots of customization. Unfortunately the picture is blurry. Have tried power cycling, adjusting motion blur, and even went as far as upgrading the internet speed thinking it was a latency issue. Nope, same issues they had back in 2021.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Brandon TCL Customer Support
Rated 2 out of 5 stars
No Spectrum app
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TLC product thinking it was capable of downloading the Spectrum app (for may cable services), but it didn't have the ability to do so from the google play store. Had to return and purchased Smart Roku TV.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ElidaG,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Response time
Rated 1 out of 5 stars
Don't buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the slowest tv I have ever used. I have to wait 5-10 seconds per button push.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BlakeB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Tcl dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lises wifi continually Have tryed everything. Good puctore and sound but thats it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Notating,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Audio is breaking
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit in Feb. 2024, this is Nov 2024, and the TV audio is breaking. And it is super annoying. I have tried resetting the unit, but it is not helping. I don't know what to do. PLEASE HELP!
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Not the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV freezes all the time otherwise, it works good Good picture
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BieDeb,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Race for the worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The amount of lag in content loading, responsiveness, and navigation is unbearable. The only reason this isn't the worst TV I've ever owned is because I also bought a 40 inch TCL Google TV at the same time and it's equally as bad.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrandonP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Light flares at edge of screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor image quality and light flares at the borders
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SteveC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Would not buy again.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TCL 65" Class q5 QLED 4K UHD Smart Google TV at the beginning of December 2023. Here we are 2 months later and all HDMI ports no longer work and it's conveniently past the return date. What a waste of money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ChadH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV sucks.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV sucks. Can’t even return or swap it out because i didn’t get the “additional warranty” It glitches so much and it just overall sucks. Don’t bother buying this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Taylor,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support