Customer Ratings & Reviews
- Model:
- 65Q550G
- |
- SKU:
- 6551175
Customer reviews
Rating 4.5 out of 5 stars with 707 reviews
(707 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the excellent picture quality and vibrant colors of the 65" Class Q5 Q-Class 4K QLED HDR Smart TV with Google TV (2023). Many appreciate its ease of use and the intuitive Google TV interface, while some find the remote control and operating system responsiveness could be improved. The price point is frequently praised as reasonable, especially considering the overall performance. However, a few users experienced slow response times and occasional lag in the operating system.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Poor Quality 65in. TCL model. Would rather return.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality isn’t what I expected it to be. The Dark isn’t low enough & the back lights over saturate the images. I wouldn’t recommend this smart TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LatrellG,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Its a terrible TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only give a one because there is not a option of zero, is the worst tv I ever had, dont waste your money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MayraR,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t get Google TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv is excellent but the system being used is LAGGY.. like slow in Stone Age period. Don’t make yourself return it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Stephen,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen started flickering after about 5 months.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NayaB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Does best but really care about customers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t know your botch up in delivery has not allowed us to install because of travel
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NancyS,
Thank you for taking the time to provide your feedback. For concerns regarding delivery, you would need to contact Best Buy Customer Support for better assistance. If you need assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture stop showing in two days . Return to store for replacement
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AlonzoH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Picture quality
Rated 4 out of 5 stars
Perfect for watching and streaming movies
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great t.v. for the price. Picture quality is crisp, colors are not saturated or washed out. I find it great for watching movies! I can't comment on gaming because we're not gamers. If you're not nit-picky and technical about picture quality and such. Its really a good t.v. I am impressed by how loud the sound is even without a sound bar. You really dont need a sound bar fir this t.v.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi PollyF,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture qualityCons mentioned:Remote control
Rated 4 out of 5 stars
TLC IS a good brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV has an excellent picture. I like the small borders, makes it looked larger than my previous 65 inch TV. The only complaint is that the remote reacts too slowly. Check the batteries with my battery tester, they are fine. I try to reset the remote by removal of batteries and press power button for 15 seconds. This didnt help or work. All in all, i am very happy with the purchase.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Abe123,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Picture quality
Rated 5 out of 5 stars
Buy it you will not be disappointed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second TCL I had brought for my household. I’m very happy with the purchase and the quality of the TV. The picture is amazing! The sound and brightness are great. TCL is a great brand and if you are considering buying just buy it. You will not be disappointed.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Picture quality
Rated 5 out of 5 stars
Excellent TV at a great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL did an amazing job of combining high quality with low price. The TV picture is sharp and bright. Colors are vibrant. And the remote is easy to use, once you become familiar with it.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Google tv
Rated 4 out of 5 stars
Best Buy has the best service.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was good but Sam’s Club had a newer model of the tv for less. But I’d like to say I was very impressed with Beet Buy’s service. They delivered the TV early and then when I told them I found a better deal on a tv, they picked up the tv which they had delivered and I received a speedy refund. This all happened in a very timely hassle free transaction. So it was it was great.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi AlfredM,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL 65 Inch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Very easy interface that is super easy to get to know and use. Looks great!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Picture quality
Rated 4 out of 5 stars
Great Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the money. Picture is great. Colors are vibrant.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi PaulS,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
TCL tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good as far as quality goes and it definitely is big, however the user experience can be....frustrating. ive had a lot of problems getting it set up with my google account and downloading Streaming apps but ince you push through it works fantastic. Overall its a fantastic purchase especially at the price, I'drecommend it everyone!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ChristpherW,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality, Price
Rated 5 out of 5 stars
No complaints.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv. Have had no issues. Pleased with quality and price.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JangK,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Susan J
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture and sound. Easy set up. Overall great performance!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Susan,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Picture quality
Rated 5 out of 5 stars
TCL 65 Inch TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture. Color is great. So far everything is great.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Excellent TV has one major flaw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice QLED TV; set up was easy; enjoying the picture quality. One deficiency: TV setup does not show or allow exclusive optical connection. So, sound output is simultaneous to the soundbar and internal speakers. The only way to have One or the OTHER is to mute!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Tamim,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought this TCL 65 INCH smart TV and I am very satisfied with my purchase. The TV has a stunning picture quality, a sleek design and a user friendly interface. It also comes with many smart features. I would definitely recommend this TV to anyone who is looking for a value for money
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Ravi,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Tcl tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always had a Samsung TV. My Samsung TV died after 9 years,I decided to get the tcl 65 in. I got the warranty on this TV,had it for like over a month now, really like this tcl TV, great picture and sound. Anyways I am happy with the TV really a great price.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Kevies,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support