Customer Ratings & Reviews
- Model:
- 65Q550G
- |
- SKU:
- 6551175
Customer reviews
Rating 4.5 out of 5 stars with 707 reviews
(707 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the excellent picture quality and vibrant colors of the 65" Class Q5 Q-Class 4K QLED HDR Smart TV with Google TV (2023). Many appreciate its ease of use and the intuitive Google TV interface, while some find the remote control and operating system responsiveness could be improved. The price point is frequently praised as reasonable, especially considering the overall performance. However, a few users experienced slow response times and occasional lag in the operating system.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Excellent Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stunning picture! What an Amazing purchase I made!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi tuanold,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TV review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was reluctant to purchase this particular brand. After speaking with 2 of your associates it became a clear choice. Very happy (as usual) with Best Buy and now with the TV selection too!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi RodS,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Good TV; Some smart features require account
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent clarity, simple function, easy to assemble and use. However, you must have or create a "TCL Account" to utilize many of the smart options.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Google sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google sucks,roku much better,difficult to make adjustments,picture much better after doing adjustments.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TimB,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
needed an associate to help me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not really knowing about 4k and other features, I wish I could have had a sales person to help me rather than me reading boxes and looking on the internet
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Pepe1,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Great Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for a basement tv was a great price! Not a bad picture but see some trails while watching fast actions
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Dawnm,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the quality and resolution of the screen. It was a step up from the original led I had but much cheaper than an oled with comparable visuals
I would recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your thoughtful review. We are pleased to hear that you are enjoying your TV thus far. Hopefully you are able to take your viewing experience to the next level with your new TCL TV. Enjoy! Brandon TCL Customer Support
Rated 5 out of 5 stars
Liking What We Got
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well satisfied. Good experience from start to finish. Friendly, helpful and knowledgeable personnel.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi EddieJoe,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Excessively fragile
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great tv at first with great picture and sound. The problem is durability. When I measured the tv to set it up to a wall mount, the end of the tape measure somehow slipped between the screen and the tv frame (I have no idea how, it doesn’t look like there should be room). I gently removed it and proceeded to mount the tv to the wall. When we turned it on, there was a large section of busted pixels where the tape measure had slid in. The damage quickly spread to the entire top of the screen without any further touching or jostling. I understand that large tv screens are fragile and I took great care to protect it during this process. What felt like a very gentle fluke of a touch completely ruined a brand new tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://support.tcl.com/us/tclus-tv-warranty-information to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
TCL 65 inch purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall ok. Now and then channel guide doesn't work.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TV is Great!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is Great. Easy set up. I ordered online and picked it up at the store!!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MarkW,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Worth every penny
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, amazing color and seamless app usage. I couldn't be happier.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Cognac334,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great buy for the price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my parents for Christmas, they absolutely love it!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that your parents are enjoying the TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope they continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TV Love
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just love my TV. It's like watching movies at a cinema theatre.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi TLlano,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Value! Experience of ordering and pickup was excellent.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Bhenryks,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
It had poor picture quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality was very poor. It is advertised as the official TV of the NFL. I don't watch sports much. But when watching sports they do a lot of close up face shots of people. When watching movies the faces of people were really fuzzy. I found myself saying now the tv looks decent when I should have by happy with a new tv. I got a different tv from best buy and am happy now. Even the staff at best buy turned it on during the return and said WOW that's bad, on just the start screen. It may have just been the one TV also I haven't seen any other ones turned on.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SkyS,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. This TV typically produces a beautiful picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
nice TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good,first time try this brand, very happy for quality
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Best TV for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV ever. Will be purchasing another one soon!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Fatz,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
R Rosa
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my needs don’t need anything better!!!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Very good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV actually has very good definition..........
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi TiagoC,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support












