Customer Ratings & Reviews
- Model:
- 65Q550G
- |
- SKU:
- 6551175
Customer reviews
Rating 4.5 out of 5 stars with 707 reviews
(707 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the excellent picture quality and vibrant colors of the 65" Class Q5 Q-Class 4K QLED HDR Smart TV with Google TV (2023). Many appreciate its ease of use and the intuitive Google TV interface, while some find the remote control and operating system responsiveness could be improved. The price point is frequently praised as reasonable, especially considering the overall performance. However, a few users experienced slow response times and occasional lag in the operating system.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Not the right choice for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture was too bright for my liking. Was too large for the room and ended up exchanging for something else
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
terrible picture quality, terrible warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is extremely blurry within 90 days of buying. Our internet is fast. They do not uphold their warranty. I received an email request for a blurry picture, another separate request for a blurry movie, another for a blurry movie where I paused it, and lastly a request to capture a blurry movie of Dolly Parton Netflix special. The product is faulty, and the warranty is worse.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No wonder I see less of them around
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen has gone black on tv number 2 I’m completely done with this brand! I bought this 2 years ago and the screen is black but it still plays sound. Nothing happened to it either! Just crazy! This is the second device to go dark on me smh head
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi QueenAisha,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience and that you seem to be experiencing some trouble with your TV. This particular TV was launched less than 1 year ago, so it is difficult to decipher what TV you may have. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Pice of crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was somehow hacked. Can’t factory reset. TCL. Horrible customer service. Saying I didn’t register it. When I did. Downloaded all these apps from my other devices when I used a brand new google account.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrianF,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as it sounds rather unusual. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the tv is not so good Its is not what it says the quality is very bad
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Filter at best buy has 124hz but its 60hz
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is what it is they put it up as 124hz when its 60hz i have my filter for 124hz
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Best, Brandon TCL Customer Support
Rated 1 out of 5 stars
Bad tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst quality for this tv I would not buy for my house
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi FerdaA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support