Customer Ratings & Reviews
- Model:
- 65Q550F
- |
- SKU:
- 6593220
Customer reviews
Rating 4.4 out of 5 stars with 622 reviews
(622 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of use, price, and color of the 65" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV (2024). Many praise the vibrant colors and sharp picture, along with the straightforward setup process and competitive price. However, some users cite concerns regarding the remote's functionality and occasional connectivity issues. A few also mention slowness in the operating system.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Mediocre TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switching on this TV is frustrating as we have to wait 30+ seconds while TV is "loading....." Good quality picture but the sound is horrible and tinny. Make sure you have an external sound system for this TV. Good value for size but the old adage is true here - you get what you pay for!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CarolC,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Good buy for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced our family room tv. Good item for the price.
I would recommend this to a friendRated 5 out of 5 stars
Top Notch Staff
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The staff was top notch and very knowledgeable of the product. I won’t buy electronics from another place.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi AllanH,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Responsiveness
Rated 2 out of 5 stars
100% Buyers Remorse
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like this TV is cheap. It’s bargain basement picture quality. I do not like the interface. It's full of glitches and everything is delayed. Should’ve returned it immediately like I wanted to. Now I’m stuck with it. I’m even thinking of going back to my 55 inch LG.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shamwizzle,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Best Buy understands Black Friday
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy made Black Friday shopping process easy! Hardly waited for service, the help we had was efficient and we were out within 25 min. Now that is shopping!
I would recommend this to a friendRated 1 out of 5 stars
Terrible Glitchy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV seems simple enough, but there are so many quirks it does to mention. I use captions on a app and every time I open the app the language is different. If I turn off the sound bar whatever app I'm on closing and brings me to main menu. It loses connectivity. (Not by my fault, had equipment tested). Just to many things I don't like versus like. The Alexa is glitchy. You'll ask for one thing and she'll say she can't do that, but the TV won't be on and I'll ask Alexa a question about a movie and she'll turn the TV to the movie.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Awesome,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv was delivered and installed right after the superbowl and i absolutly love it!
I would recommend this to a friendRated 5 out of 5 stars
TCL
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the cost. It was lagging at first before the update. After a day, it worked well. You really can't go wrong on this inexpensive purchase.
I would recommend this to a friendRated 5 out of 5 stars
Works great and very easy to use!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was sceptical of buying a new TCL but it’s great! I usually shop for a Samsung or Vizio but I gave TCL a chance and was not dissapointed!!
I would recommend this to a friendRated 3 out of 5 stars
Connection Issues intermittent.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV keeps disconnecting from my WiFi and switches input on its own.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Pops,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TCL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, the experience was very good when purchasing it, since it was excellent service
I would recommend this to a friendRated 5 out of 5 stars
Tcl tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice tv! For a half of a regular price! I can’t complain, QLED tv better than a led tv
I would recommend this to a friendRated 5 out of 5 stars
Guy Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with this TV. Great bang for the buck.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
65 inch 4k tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome tv replacd a very old and twice as heavy 55 inch. It bigger lighter and nicer
I would recommend this to a friendRated 5 out of 5 stars
Fire tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I appreciate the time you took to help me set up my tv thank you Joy.Im so patience to deal with me .your a good helper and thak you.
I would recommend this to a friendRated 1 out of 5 stars
Do not buy this tv it is not 4K it is 1080P FHD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is not a good purchase there is barely any color or qaulity i have a sony tv from 2007 thats beats this by far and its not even "4K" but it upset me that this one says that and its not so i went and looked at 4K tvs tried the same game i play on my freinds tv and his is 4K and this one aint even half way good of qaulity as his jus dont buy this tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ethan,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
65" TCL Qled TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product quality is outstanding whereas faced problem in delivery hence giving 4 stars
I would recommend this to a friendRated 4 out of 5 stars
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, apple TV does not work on it though, other than that it's a great TV
I would recommend this to a friendRated 5 out of 5 stars
Nice purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice big TV for low price. I liked it. Sound quality is little bit poor. I am thinking of getting a sound bar.
I would recommend this to a friendRated 5 out of 5 stars
This TV is a great buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, great features and size is just right for me. Service at Best Buy is excellent and delivery was smooth.
I would recommend this to a friend