Customer Ratings & Reviews
- Model:
- 65Q550F
- |
- SKU:
- 6593220
Customer reviews
Rating 4.4 out of 5 stars with 622 reviews
(622 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of use, price, and color of the 65" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV (2024). Many praise the vibrant colors and sharp picture, along with the straightforward setup process and competitive price. However, some users cite concerns regarding the remote's functionality and occasional connectivity issues. A few also mention slowness in the operating system.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
TCL tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product would recommend store staff very helpful.
I would recommend this to a friendRated 5 out of 5 stars
65 inch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I truly enjoyed the delivery process and help with setup.
I would recommend this to a friendRated 5 out of 5 stars
Great gift!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect easy install made a great gift for great price!
I would recommend this to a friendRated 3 out of 5 stars
Wouldnt suggest
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started giving trouble after 6 months and slower than usual
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AhmetK, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
- Cons mentioned:Responsiveness
Rated 1 out of 5 stars
Horrible smart tv, don’t waste your hard earned $
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is horrible. Save your money. It completely logs out of apps mid show. The TV’ response to the remote is delayed by 3 seconds. Good luck trying to scroll to get to your app or raise the volume. You’ll need to count how many times you click left or right so you can land on the right icon. My 10 year old tv’s response was better.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BiancaC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TCL tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love tcl tvs from Best Buy all our tvs in our house are tcls
I would recommend this to a friendRated 5 out of 5 stars
Great tv - a must buy for 300 bucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV.. a must buy when the deal is so awesome..
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 2 out of 5 stars
system is slow!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is good, the quality and size, but the system is too slow!!!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LuanaA,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TCL 65 TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was a great option, staff was really nice and helpful.
I would recommend this to a friendRated 5 out of 5 stars
Great tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great tv the smart part of the tv works perfectly.
I would recommend this to a friendRated 3 out of 5 stars
Freezes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fire tv is horrible. It freezes non stop. My $40 firetv stick operates smoothly compared to this thing. Not worth the money. Buy a different platform. Stay away from TCL and Fire TV combo. Junk
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Killer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV, awesome price! Love the Roku built in.
I would recommend this to a friendRated 3 out of 5 stars
Tcl 65
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is ok but the sound is terrible. Its a good tv if your on a budget, but i would spend extra for a samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrianG,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Nice picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the FireTV instead of the Roku. Big mistake.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi DivaAZ231,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Processor speed
Rated 1 out of 5 stars
VERY SLOW PROCESSOR!! Not happy with TCL!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very frustrating TV. The processor is SOOOO slow! I even purchased a high end ethernet cable and went directly into my router and it didn't help at all. I would NOT buy this TV. Best Buy should not continue selling it. I am stuck and not happy with this purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ToddS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
This is a terrible TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fire tv is not a good OS or at least not as good as Roku. The tv started to lose wifi connection after just two weeks. The navigation is very weird and the voice doesnt work well.
No, I would not recommend this to a friendRated 3 out of 5 stars
Okay at best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit blurry; seems quite cheap. It's okay at best for what it costs compared to other models.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MsHay,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don't buy. Sound and Static proplem.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned many televisions and many brands. This TCL is the worst. I bought it in December after the return period was over I experienced static over the speakers. Loud, crackling static. After finally reaching a customer service person at TCL, (it's difficult to get past AI) I was told I need to do a hard reset with the power. I did not and it fixed the problem, at least temporarily. Now about every two, the static returns and I have to do a hard reset with the power. I have NEVER had a television that required a power reset and certainly not every 10 days to 2 weeks. Read the other one star reviews. Don't buy this brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TerriG,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good for the price and size but average quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An okay television. Does what you need but if you look closely you will notice the flaws.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JosephS,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Can not tell you how much I hate this TV
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow slow slow. Response time when pushing button on remote is at least 5 seconds.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jeff,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support