Customer Ratings & Reviews
- Model:
- 65Q550F
- |
- SKU:
- 6593220
Customer reviews
Rating 4.4 out of 5 stars with 622 reviews
(622 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of use, price, and color of the 65" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV (2024). Many praise the vibrant colors and sharp picture, along with the straightforward setup process and competitive price. However, some users cite concerns regarding the remote's functionality and occasional connectivity issues. A few also mention slowness in the operating system.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Poor screen qualitu
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was on sale. Display was fuzzy. Didnt like the remote or home screen menus. Also lacks the ability to adjust scrren ratio aspects as on other tv brands. Returned item for another brand. Would not buy again. Would notvrecommend the brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PHX25,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Regret TCL Purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV constantly goes back to home screen regardless of turning off all automatic stopping. It stops while we're watching something for 5 minutes sometimes 10 minutes we never know what it will do. We've tried every suggestion to stop this from happening. Wishing we had not bought this TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JerryG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was not made as intitially scheduled. When the refrigerator was eventually delivered, the crew delivered it through the front of the building instead of the rear, and they cracked one of the stair railing spindles in the hallway.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi UnhappyatBerwyn,
We're sorry to hear about your experience concerning the delivery of your refrigerator. This review is posted on a TV. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV had a green color in the frame and deleted applications
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi OscarR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
NEVER BUY THIS BRAND
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.69 days after purchase, sounds starts making a very loud static noise. Literally 9 days after the 60 days return policy but oh wait, we have the protection plan. What a croc! Contact BestBuy only to tell you to contact the manufacturer and will not work with you. Frustration is an understatement and I will be complaining anywhere and everywhere starting with BBB. Save yourself and do not buy this brand and probably shop at an entirely different department store.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SavannahN,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Dont waste your money!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv on April 12th. Just 3 months later, the picture is all messed up. It is scrambled and flashes different colors at the bottom of the screen. It’s still sitting in the same spot since the day we got it. Has not been damaged at all. Ive tried resetting the tv. STILL MESSED UP….
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Leslie,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL 65 " is nice size. T V is sub standard gets blurry pixel issues. I've only had 2 month and very dissappinted.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Valeriebrewerschaper,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t buy this tv!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV looks good initially. It’s nice and light. Unfortunately, it is a lemon. It lags almost a second half when you push a button and by that time some applications close. The sound is horrible. Right now I can’t watch the TV because the sound has been messed up.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst Experience Ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely HORRIBLE. will not go behind wifi setup. Keeps saying unable to update. Cannot even watch antenna TV. Tried call TCL, Amazon and Bestbuy but no one did anything. Buy at your own risk. If i could go negative on the star rating, i would
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Scott,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Sadly a bad prod6
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never had a problem with TCL until I got this tv. Blacklight and screen went black after a month of using it. Save your money and get something better. Also geek squad won't work with this tv. They'll make you go through the manufacturer so if you do get this tv don't get a protection plan.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KyleS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Doesnt work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First TV i had to return. We mounted it turned it on and screen was cracked. Annoying. Returned it got a another one… purchased in FEB it is now JULY and the screen is glitching on certain apps. Again, annoying.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EstefV, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 2 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality on the screen is not good, i don’t recomend it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MariaG,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Slowest TV I’ve ever had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is fine, size to price is great, but the speed at which this TV moves is incredibly slow. It often will forget where it’s going and revert to the home screen. I wish more reviews shared this feedback since I could have bought something else. Save yourself a headache buy a TV with better processing power.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Alex,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Accessibility Option malfunctions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was what I wanted and needed, HOWEVER it is malfunctioning by not allowing you to take the “ENGLISH (AD)” selection off. So everything that you watch you have to pause and manually remove this option. I have googled and researched how to take it off but nothing works. I would have took it back but i had professionals install it on the wall and it be a hassle
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ZanaB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is less than two months old and has to be returned. TV is starting to display a green screen on occasion and is getting worse over time. My exchange will be a Samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Miller,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has a bad ghosting problem,on sports and normal viewing.I previously purchased a 55 Insignia,and it is a much better option. I purshased a Tcl for my bother 4 years ago, and it was great.However this model is not so good,Very disappointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joew,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 5th tcl tv but first with firetv all the rest have Roku built in. This one is garbage freezes every hour or so and have to completely go back to home page and restart any app you’re using. The Roku ones are great but I wish I never bought this one
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rico,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Cracked!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV for my son on Nov 30, Black Friday, great deal. Unfortunately we picked it up today. He is very careful, a Coastguard officer, but found the screen was cracked and TV nonfunctional! No doubt a great TV from the reports....but now I will have to try to take it back to Best Buy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CharlesV,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Would not consider TCL again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.8 months later and the screen flickers and blacks out. You can hear sound but no picture.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi goalieBear,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
New or used?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv starting to go out barely 2 months after purchasing it. Don’t recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Justagirl,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support