Customer Ratings & Reviews

TCL - 65" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV (2024)

Model:: 65Q550F; |
SKU:: 6593220

User rating, 4.4 out of 5 stars with 615 reviews.

Highly rated by customers for:

Customer reviews

Picture Quality
Rating 4.7 out of 5 stars
Sound Quality
Rating 4.3 out of 5 stars
Brightness
Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers express satisfaction with the picture quality, ease of use, price, and color of the 65" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV (2024). Many praise the vibrant colors and sharp picture, along with the straightforward setup process and competitive price. However, some users cite concerns regarding the remote's functionality and occasional connectivity issues. A few also mention slowness in the operating system.

This summary was generated by AI based on customer reviews.

Show only Verified Purchases (594)

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Page 4 Showing 61-80 of 615 reviews

Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Nice TV
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Posted 9 months ago. Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Beautiful, quick and fast, loud and it’s graphics are beautiful as well.
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Great TV
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Posted 8 months ago. Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great picture and sound. Just the right size for our space.
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Excellent!
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Posted 11 months ago. Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very Good. Best Customer Experience. Delivery was smooth and on time.
I would recommend this to a friend
- Brand response from TCLExpert
  Posted 11 months ago.
  Hi Sahi,
  
  Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
  
  Thank you,
  
  Sara
  TCL Customer Support
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
TCL Tv
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Posted 11 months ago. Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The TCL TV was the best TV I ever bought. It's a beautiful picture easy to operate
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 4 out of 5 stars
Service and pick up delivery
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Posted 10 months ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great service, delivery was quick and we gave tip.
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Nice tv
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Posted 10 months ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good quality and easy to assemble. Sound like a movie theater
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Tv are so good
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Posted 10 months ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good items love this is recommended store the best items
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
65 Inch Tv
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Posted 10 months ago. Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great pickup, tv is amazing good deal a! It works perfectly
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Excellent price
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Posted 1 year ago. Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent TV. I would like to recommend this item.
I would recommend this to a friend
Rated 5 out of 5 stars
Great for the price
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Posted 4 months ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like how crisp the display looks. The price was right.
I would recommend this to a friend
Rated 4 out of 5 stars
Good for what it is.
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Posted 7 months ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good Product, only downside is the sound quality. Need soundbar for optimal experience.
I would recommend this to a friend
Rated 5 out of 5 stars
Tv
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Posted 6 months ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It was easy and quick to order for pickup, it was ready to be picked up within 2 hours
I would recommend this to a friend
Rated 5 out of 5 stars
Amazon Fire TV
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Posted 6 months ago. Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love the TV. Screen is clear. Enjoy the tv and would recommend to anyone.
I would recommend this to a friend
Rated 5 out of 5 stars
86’LG brings the Vibes
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Posted 10 months ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I waited 3yrs , I’m hosting Super Bowl -LlX (59) must see tv - it’s a Beautiful thing
I would recommend this to a friend
- Brand response from TCLExpert
  Posted 8 months ago.
  Hi Cleanair,
  
  Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 5 out of 5 stars
But your own 65”TLC like me
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Posted 1 year ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I think I could win a gif card of 400 because I have but many things from Best Buy and products are always amazing and great quality.
I would recommend this to a friend
Rated 4 out of 5 stars
Tcl
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Posted 10 months ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
a normal TV for the money, It just works a little slower.
I would recommend this to a friend
Rated 5 out of 5 stars
Great Christmas gift
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Posted 11 months ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
IT WAS A SURPRISE CHRISTMAS GIFT FOR MY DAD AND HE IS EXTREMELY APPRECIATIVE FOR IT
I would recommend this to a friend
Rated 1 out of 5 stars
You get what you pay for!!!!
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Posted 3 months ago. Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Tbh I regret the $357 I spent on this tv! This is the cheapeast tv made! And it went out after 3 months! I wouldnt recommend anyone buying anything from this company. They claimed i damaged the tv when it started to have lines in the middle of my screen and i just bought it in April. They refused to replace it and Best buy wouldnt refund my money saying i dropped it. I just recently had to dispute the charge on my credit card to her my money back! To purchase a Samsung Tv which is way better quality tv! To those that have had good luck with this brand just be grateful that you did. But they will never get my money again!
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 3 months ago.
  Hi SkoolBoi, Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://support.tcl.com/us/tclus-tv-warranty-information to find more information on our warranty requirements and limitations. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible. Thank you, Alison TCL Customer Support
Rated 2 out of 5 stars
Not Worth It
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Posted 4 months ago. Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We purchased this TV back in December and just now we are having issues with glitches. We have to unplug it for a couple of minutes in order for it to stop glitching.
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 4 months ago.
  Hi korie,
  
  Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 1 out of 5 stars
Don’t buy
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Posted 4 months ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this tv 2 months ago, and it’s not glitchy. Doesn’t get good internet connection either, and it’s slow.
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 4 months ago.
  Hi Isab,
  
  Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
  
  Thank you,
  
  Sara
  TCL Customer Support