Customer Ratings & Reviews
- Model:
- 65Q651G
- |
- SKU:
- 6579449
Customer reviews
Rating 4.7 out of 5 stars with 641 reviews
(641 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the excellent picture quality and detail of the 65" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024). Many also appreciate the reasonable price point, ease of use, and vibrant colors. However, a few customers have reported issues with connectivity. Overall, the TV seems to be well-received for its visual performance and user-friendly design.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service. He helped me pick the exact TV I wanted.
I would recommend this to a friendRated 5 out of 5 stars
Great TV!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has been great since I got it. No issues at all.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi NicholasE,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Okay TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was going great. We have had it about three months all of the sudden it will not stay connected. We have had our internet checked with no issues and every other TV/device in the house works.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrittaniH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not all that!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The google platform is slow compared to roku. The picture is nowhere near as clear as the one we were shown in store that was supposed to be the same, even with adjustments having been made to the settings.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RichardD,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Damaged TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV came damaged and I was unable to get an exchange, due to having admitted to laying the box down flat in my car to transport it. While I understand it is store policy to refuse an exchange under these circumstances, and do not fault the employees whatsoever for doing their job, it is nonetheless frustrating to have lost so much money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Aaron,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV was damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Its an okay tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s alright for the price I guess. It did glitch a few times so I guess I’ll have to come back and update after I get a few uses out of it
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Bryana,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Speakers / Picture Quality not the greatest
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed like a great TV for the price at the time but audio isn't the greatest nor is the display. I'd recommend QD mini LED which is the next up I believe. Felt like a TV from 8 years ago. QLED is just all marketing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RalfTech,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good imagen but system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system is kind of slow, before i was using a tv with roku it was faster and this tv has too many delays between apps
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CristhianN,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointing picture, miserable sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in both picture and sound quality. The TV default settings came from the store with brightness and contrast nearly 100 percent yet everything still seems dark. The worst part is the sound with many of the shows I'm watching there is an echo/delay where it sounds like the dialogue is repeated on two speakers out of sync creating an echo (notice especially during narration dialogue). All the guides I can find online about TCL sound echo refer to troubleshooting soundbar/TV issues. I don't have a soundbar or external speakers connected, this is all coming from the TV!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrianW,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not a good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about this tv. Both best buy guys i spoke to told me this was a better tv over Samsung and lg. NOT. The TV was never clear. It was pixelated and the sound was a little tinny. They sent me another one and this was a little better but still pixelated. We sent it back and i got a Toshiba. WOW. That TV was lite years better. Best buy customer service was stellar. Very helpful. Spend a little more money and get a different TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LuisC,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not a great picture
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time buy a diferent brand TV I WILL STICK WITH MY FAVOR SAMSUNG TV
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Thechargernogood,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Waste of time and money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible picture, this is probably thw worst tv i ever bought, returning it to best buy for an exchange, don't waste your money, it's not worth the hustle
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Carlos,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Its ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money, its fine. Black levels suck. Parts of the screen are brighter and dimmer than others
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bryanb,
This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
be aware when you order delivery.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the not a reliable company. I will never order something from Best Buy again. They are using dashdoor which they lie about delivery. They never attempted to deliver the package, didn't answer the phone. They have not delivered the package when they were supposed to and they didn't want to cancel delivery. You can 't talk to a manager so best recourse for me is to open a dispute on my credit card and never use best buy again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SosoD,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Subpar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blacks are not black. Picture has shadowing. Very limited ability to make adjustments to settings. 4K picture is very dull. Tuner will not pull in locals. Have a 22 year old plasma that is far superior. Cannot recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rusty,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Wanted it to be good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Anytime a game system is used the tv starts flickering and stays that way until you do a factory reset.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SeanG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. This is rather unusual. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL 65
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like it at all I returned the tv in less than 2 weeks
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MelissaM,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the software expired. Viewing other models now. TCL has great spec reviews pushing the limits. I am sure this is a compatible model.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JonathanC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Speakers echo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return the TV twice due to an echoing sound in the speakers. We switch it out for a different brand and I had no issue since.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Angie,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TLC was a terrible buy! Got the tv home TV kept going off and on zz
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TonyG,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support