Customer Ratings & Reviews
- Model:
- 65Q750G
- |
- SKU:
- 6538137
Customer reviews
Rating 4.6 out of 5 stars with 1356 reviews
(1,356 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the excellent picture quality, vibrant color, high refresh rate, and impressive contrast, making it wonderful for gaming. They also appreciate its competitive price and ease of use. However, some customers have expressed concerns regarding the remote control's usability, occasional reliability issues, operating system bugs, viewing angle, and HDMI port configuration.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
AVOID TCL! Bad CS, selling lemons
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid TCL at all cost, bought the 65 and 75 after strong recommendation from Best Buy assoc, they must be getting big perks from TCL because the tvs are pure junk. The 65 went bad after a month, flashing lines across the screen regardless of input, streaming, cable, dvd, gaming. Essentially a lemon. Best Buy wouldnt do anything even though I’m in their highest level of support, said I had to go thru TCL warranty. That’s where the nightmare really started. To save you time reading the summary is this: 28 emails, 6 videos of the problem and 10 pics sent, multiple phone calls, 8 weeks later after finally getting a replacement approved, still haven’t received the replacement. Oh and you’re responsible for recycling the bad tv. Customer aervice is a joke as are the tvs (75 now going out after only a few months). AVOID TCL AT ALL COSTS! They tvs are junk, their CS is brutal and Best Buy should be embarrassed to be selling their equipment. Check out non Best Buy reviews online on TCL and you’ll see thousands of others who have been scammed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SLPA,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you and review your case to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL- 65" Class Q7 Q-Class QLED HDR Smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Picture was average to good, but there is no way a person can have a Sound Bar working & listen to audio going to headphones at the same time with standard configuration offered by TCL. Sony has it - TCL doesn't have it. I returned the TCL 65" TV & TCL Sound Bar & purchased a Sony 55" TV & Sony Sound Bar & woofer.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi lancdwl,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. We hope that you reconsider us in the future! Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Just over 1yr and screen burn in already
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture Quality is great. Other than the screen burn, no problems.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Odie,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
TCL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has issues with high refresh rate gaming on nvidia graphics cards
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi AlexB,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
65” tcl
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has been great value for the money. I’m please with the purchase.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JeremyH,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible experience!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had/Have a problem with tv in the first two weeks called customer service with no help. Two weeks return policy. Called TCL and they walked me through a factory reset, problem came back in about a week. Other problems have also occurred like people on screen turning reddish for 5-30 seconds at a time then correcting it self. Dolby and DTS sound not working correctly. Parts of the screen lighting and dark darkening for no apparent reason USB jack has only worked for about 5 days of ownership and that was after taking to TCL and having to do the factory reset. So multiple problems. About to call TCL again and see if they will rectify the problems. I don't suggest buying from Best Buy, and I'm not sure if I would suggest TCL until I see if they will resolve these problems. So far I've had an terrible experience with both. I know so far I'll never spend my money at best buy again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AdrianB,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not great. Quite slow.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the 4 series, this has not been a huge upgrade. This thing has frozen twice in the two weeks we’ve had it requiring an unplug and restart. Apps are terribly slow. Picture is finicky. Kinda kicking myself for not simply getting another 4 series for half the price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brady,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price. It's fast and the display looks great
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi DarylW,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Tcl q7 tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv comes in great with dolby vision its like u are there
I would recommend this to a friendBrand response from TCLExpert
Posted .Thank you for providing your thoughtful feedback. It's awesome that you are pleased with your new TCL TV! Kick back, relax and enjoy the NFL season this year with your high quality and high functional TV. Best regards, Brandon TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
don't waste your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Great picture quality but the internet connecting is awful and smart TV setup was a nightmare.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MEHouse,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Nice for the buck!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prior to this tv I had the TCl 5 series. Although, it annihilates that model I think the picture quality could be crisper compared to some mid range Samsung n lg models.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! There are various settings that can be adjusted to better fit your personal preference. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dolby vision causes stuttering and cant be turned off
I would recommend this to a friendRated 2 out of 5 stars
Don't buy this, please.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful TV choice. Wish I had not purchased it. Software, sound, remote designed by an idiot. Without an external sound source it's unwatchable. Adjustment software is as about as difficult as can be to use. Sometimes the software gets lost and I have to turn off the TV to reset it. Screen saver is just stupid, it pops up in the middle of a show, can't turn it off (I've tried).
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lobo18,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Great TV. But customer service is weak.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First TV was broken. The packaging looked undamaged. But the screen was cracked.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi BruceM,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Regretting this purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought less than 2 months ago and the tv has froze 3 times, to the point I had to unplug it and plug it back in. It also turns off randomly (no, theres no type of times or sleep modes turned on).
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Crowlon,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Faint 7-8 vertical lines across the entire screen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially the picture looked okay. Then while playing The Finals on PS5 I noticed several faint black lines spanning the entire screen vertically. It was the bright backgrounds that exposed the flaws. Then I booted up some youtube videos with white backgrounds, and again, the lines were easy to spot and very distracting. From that point forward, I couldn't look at a solid brighter background and not notice about 7 vertical lines. They vanished into darker content and colors. Even for $700, this is too distracting for me and I'll be returning the set and picking up another brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RalphK,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Was hoping newer would be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most frustrating TV if you want to watch antenna TV. It will do everything possible to stop you. Once you do get to the antenna channel when you try to change it the TV will go back to the stupid internet channels. You also can do every combination of Bluetooth, Internal, even headphones. But you can't do internal speakers and optical out. Makes the TV almost worthless if you have surround sound.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RVT1,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Warranty scam
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv in July. Was hesitant to buy this brand but it was so much cheaper so I went for it. It's been fine, but yesterday it developed vertical lines on one side. Since it's still under warranty, I contacted TCL support. They say that the lines are caused by physical damage to the tv and therefore my warranty is voided. I can guarantee there was no physical damage to the tv. Definitely wish I stayed away from this brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ErinM,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you're having issues with your TV. Physical damage would not be covered by the manufacturer's warranty. You can visit https://support.tcl.com/us/tclus-tv-warranty-information to find more information on our warranty requirements and limitations. We would be more than happy to try and help by look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Subpar TV
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've TV for almost a year and it only connects to lower speed internet. I have trouble connecting my Hulu streaming app. Very disappointed in this TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cognac711,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is average its always pixeling and glitching at best will be returning soon graphics arent horrible when working rught
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RyanL,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support