Customer Ratings & Reviews

Let me say that this TV is fantastic to look at the picture quality. It hands down produces amazing colors, brightness and black that are on par with some of the best OLEDs. Even having the picture brightness settings at 50% is still brighter than many TVs at 100% and the ability to fine tune the TV to the perfect color, contrast and brightness is very comprehensive with many picture settings to apply. When considering this TV can produce a picture in line with OLEDs that cost upwards of $1000 more for the very same size, makes this TV a very good deal. SO why 2 stars? No one will ever tell me that this is a bad TV, especially from the picture quality and the price. But that is where it stops for me. I am tone deaf and have moderate to severe hearing loss. I hear low tones just fine (like bass), but higher tones (like treble) are difficult. This TV only has 6 pre-set sound choices, and they all have a fair amount of bass levels (two are very high levels of bass) and not enough treble. Two of the choices are not even possible for me. Then there is one other sound inclusion in the intelligent sound settings that does very little. Not being able to fine tune the sound after a few days of trying it made it a near deal breaker. Why is there no adjustment for bass/treble settings? I have never had a flat screen TV to not have that feature. So, I called tech support, and they did not know that fine tuning was not possible (or at least that I what I ascertained form the techs). I was on the phone for over 30 minutes trying to figure out a sound and then they stated that is all the TV offers in the presets. But then one tech told me that streaming apps have their own sound setting adjustments and I was floored. First off, that is patently untrue; Netflix, Max, etc DO NOT have separate sound settings for their apps. So OK, I get the attempt to help but saying things that are not true even after pointing them out not to be true was seriously off putting. Then there is Bluetooth. I have earbuds I thought I could just use to offset my lack of hearing and paired with the TV. But the sound synchronization was wildly off and no amount of adjusting the sound delay helped the sound synchronize with the mouth of the characters. After messing with the TV for a few days I thought about reading the manual so I can get a better idea on the remote which is clunky to use (no defined numbers on it) and takes too many clicks to get where I want to be. One cannot even exit the sound settings menu without clicking the back button 4 times. So, trying to use the manual didn’t work, because there isn't one yet, nowhere on the site to download even, and tech support stated that they don't have one. I was like, “it is going back in return to Best Buy”. So, I tried to buy a warranty from TCL and couldn’t after registering the TV but it was nowhere to be found. I talked to a tech and they said it is right there in the website (it isn't) and then they gave me the link TCLProtect (they actually did not know the link, and had to take minutes to find it), which just asks me to register the TV to get there (I had already registered the TV). So, I did that again (apparently one can register the same unit repeatedly) but would always get right back to the beginning with no warranty to buy. There was nothing the tech could do. That was it for me. I am bummed because the TV is outstanding looking and for the money, it is awesome. But if this is the kind of support I am to get, then that experience was the ultimate dealbreaker for me. Hoping TCL does better than just make great looking TVs. But for now, I cannot buy a TV that doesn’t have better settings, a better remote, tech support that has some knowledge base and a warranty to buy when one is ready s to purchase it. But again, the TV is fantastic to see, that is not debatable. However, I will still recommend this TV if one wants a great picture.

We purchased this TV on January 28 and it was delivered the afternoon of January 31. Today is February 3 just before 6 PM. I turned it on a little while ago to watch something on Amazon Prime. Part of the way through my show, I needed to pause it for a little bit. When I returned, the screensaver was on. I pressed the back button on the remote. It hesitated for a moment and then displayed the screen that would allow me to resume my show. So, I pressed the center button to resume and.... Nothing. I used the arrow buttons to try to move to other objects and, again, nothing. I pressed the power button on the remote... Nothing. I asked Google assistant on my phone to turn off my TV. She happily said she'd do it... Nothing. So, I walked over to the TV, pressed and held the power button and it finally shut off. I used the remote control to turn on the TV again. It worked. After everything loaded, I used the arrow buttons on the remote to try to navigate to the settings menu to do a real restart... Nothing. I pressed the power button on the remote and it did turn off. I waited a moment and pressed the power button on the remote again... Nothing (except for my soundbar waking up - so the remote is doing its part). I waited another moment and pressed the power button again. It turned on for just a couple of seconds and then shut off. I pressed the power button again... Nothing. I asked Google assistant to turn it on and it did this time. Thankfully, I was also able to get it to navigate to the settings this time. I restarted it and it's now behaving normally again. I certainly hope we're not going to have to deal with trouble like this every 3-4 days! I have to say, I'm not very happy with my purchase at the moment.

This Tv Was Horrible, I'm Lucky I Bought The Member ship after 30 days the remote stop working. my high end surround sound stop working with this tv it started going in and out every 2 minutes

Poor Quality overall. Bad for sports (the pixels are way to slow. The controller is really laggy.