Customer Ratings & Reviews

Executive summary: With the QM8K, TCL has provided a premium television with a mid-level price tag. Screen performance is excellent, with the mini-LED backlighting providing more than enough brightness and excellent blacks. A few quirks cost it a star in my opinion, but this is a very nice TV that deserves a look if you’re in the market. TCL is known for providing good value in their TV offerings, but this is the first TCL TV I’ve had. Even though I have a 65” TV already, it’s several years old and technology has improved considerably. This TCL QM8K mini-led offers the right mix of innovation and performance. It’s not the cheapest 65” TV out there, but for the price it’s hard to find one with these features and quality. Setup was pretty easy. I chose to utilize my phone for the setup, which required me to download and install the Google Home app. This is necessary if you want to take advantage of voice commands with Google Assistant, but you can choose to do a simplified setup without it. I didn’t want to miss out on any features, so I used this recommended path. The setup routine offers the option to set up individual apps using QR codes on my phone, which was nice. Overall, it made for an easier time getting everything ready to go. Apple Air Play is also supported, but it too requires their home app to be installed in order to set it up. Although my internet connection was fine for everything else, Air Play complained that it couldn’t find my connection and it timed out. Given that literally everything else uses that connection, it’s annoying that this happened. Is it due to the rivalry between Google and Apple? Who knows? This TV uses Google TV for its screen and app management, and I think it’s quite nice. I’ve used other content managers from Samsung, Sharp, and Roku, and Google TV compares favorably with those. I really like the presentation and the way that it integrates content from all your streaming apps, as well as free content and content available for purchase. The overall presentation of content and settings is well done and easy to navigate. The inclusion of a settings button on the remote is a very nice touch. Adding new apps is easier than I’ve found it to be on other manufacturers’ proprietary systems. TCL includes speakers tuned by Bang & Olufsen, and they actually sound pretty good. Choosing custom sound enables Beosonic, which allows for simple adjustments to the sound quality to get it the way you like it. This TV features a very thin border around the screen which relegates the speakers to the back of the unit. Sound quality is good, but rear-firing speakers don’t sound quite as clear and require higher volume. A wall-mounted configuration helps by bouncing the sound off the wall. Because of that, I prefer to utilize either a soundbar or home theater audio. I connected my soundbar using the eArc feature, which I thought was supposed to provide plug and play sound setup. Unfortunately, I experienced a lot of issues with lip synching of the audio, and one time the sound bar cut out entirely when I chose a different screen brightness setting. Hooking up the TV to an older home theater receiver didn’t have these issues, but also doesn’t support the newer features supported by eArc. All in all, I found it a little frustrating to get the audio set up the way I wanted it, but perhaps the issue is my soundbar. The included stand is nice and it’s easy to attach with just 4 screws. The inclusion of a wire-management system is a thoughtful touch and adds to the clean aesthetic of this TV. The back of the TV features a 200 x 200 VESA pattern for wall mounting, which was easy to pair up with my wall mount. Coming from my old TV, the TCL has much truer blacks and the detail is excellent. This is thanks to their use of mini-led technology and accurate localized dimming. One of my pet peeves is the blooming that I sometimes see on darker scenes on other TVs. This TV has none of that kind of behavior, and that makes the experience much more enjoyable. This is one of the things that TCL highlights in their advertising, and they delivered on their promise. The core functionality for any TV is the screen quality. TCL touts a number of innovative technologies that they used to make the screen on this one special. I must say that I give this screen high marks. Resolution is excellent, blacks are dark, and the brightness level surpasses most other TVs I’ve owned or used. There are lots of options for tweaking the screen to your liking, and that means that you can get the optimal settings for your environment. Nothing is more annoying than having a TV that can only really be used at night when it doesn’t have to compete with ambient light. This one is a champ! TCL touts the wide viewing angles, and they’re right—this thing looks great no matter where you are in the room. The native 144 Hz screen refresh rate ensures that motion sequences look good. Like other TVs with an underlying Android operating system, this one needs a minute to “wake up” when you first turn it on. I often got a message saying “internet connection lost” that would resolve and go away, usually within a minute. This isn’t that big of a deal, but given that TVs are not completely off when you turn them off, it’s surprising that this happens. Instant-on is the expectation these days, so it’s a bit jarring to see that your apps aren’t connected. The bottom line is that this is a very nice TV that delivers on its promises. The screen is gorgeous and fast, and it delivers blacks that rival OLED, without the issues that come with OLED. This TV can stand with the best, but at a better price point. It seems like TCL is moving toward more premium products, and this is a good example. If I can get years of good service out of it, I’ll be a TCL fan!

The TV is great but I am giving 1 star for the horrible service I had to put up with from Best Buy. I bought the TV during a black Friday deal the day before Thanksgiving, I needed to replace my TV as soon as possible and saw it was ready for pickup the following day. In the morning I woke up to an email saying the TV was delayed and best buy gave no reason. I waited a week to call back when I was told it will be ready by the end of the week. When I heard no news I called back only to hear the same thing. I was getting frustrated because the whole reason I purchased this TV was because it was available the next day for pickup and here I am waiting 2 weeks. I threatened to cancel my order and finally they said there is a best buy with 12 of the same model tvs available, this whole time they could've said this and they didn't. I won't be shopping here again

This TV is great and the quality is amazing! Loved our shopping experiences at Best Buy!

Nice and big TV…. Nice color picture. Big sale! I owned Samsung TV in many years.

Enjoy shopping at Best Buy & they understand electronics

Awesome Picture! Intuitive interface. No blur on sports channels!

Brand new TV used less than 5 hours. Turned it on today, and no sound at all. Checked to see if the mute button had been pressed and it hadn't. Checked audio settings, nothing would get the audio to work. Unplugged the TV and waited 10 minutes before plugging it back in and turning it on, and the audio came back. There is obviously something wrong with the TV, and I hope this doesn't keep happening or I'll have to buy a soundbar I guess... Not happy. Be careful buying ANY TCL products, even the expensive ones. I have had serious problems with other TCL products in the past, and I should have known better.

QM8k open box – like new, excellent quality! Can’t complain with this price.

This is a great tv and the Best Buy Crew installed on time with great service

Great tv and great price, qm8 is very good for the price.

Very bright. Good for the $999 price during Amazon days but not at current price. Lots of updates to keep tv getting better.

Not the best picture quality as compared to an OLED.

This is an excellent tv where there are many things to love and a few characteristics that are not deal breakers but could be improved. First, this tv has all the smart features any novice or expert would be pleased with. The google tv functionality has very easy setup, including getting you connected to your network in a snap. The streaming apps available are all the usual ones you’d expect to find such as Netflix, Prime , Max and so on. The apps are very responsive and launch with no delay with smooth playback and functionality. This tv has peak brightness. It looks excellent in a bright room and looks excellent in a dark room with vibrant colors, deep black levels with no blooming and contrast is exceptional. It wasn’t perfect out of the box so it does require a little bit of a tweak to get optimal picture. The audio is above average with Dolby Atmos and fills an average size room with plenty of theater like sound. I would recommend a secondary sound system as with most tvs. I am not a huge gamer but the performance was amazing on my PS5. The 144Hz refresh rate and VRR support makes gaming an electric experience with zero lag. The graphics looked amazing and gameplay was smooth. As far as streaming viewing, the 4k ultra HD I provides an outstanding picture and for an everyday tv you will be pleased. The viewing angles were good as I didn’t really notice any drop in quality when viewing from the side. The only slight issue I ran into was the glossy screen finish did provide a bit of a glare with overhead lights. It wasn’t a deal breaker but it was a minor annoyance and why I could not give the full 5 stars. It is a common issue with glare when you have a glossy screen. I see this in most tvs. Most probably will not watch tv with overhead lights on full brightness but if you have a bright sun hitting the screen please beware of a potential glare. All in all I think this is a tv that will provide excellent entertainment viewing with a bonus if you are a gamer.

Worst TV i've purchased. From day one this TV has been terrible. It creeks and groans every 10 minutes. The remote kills 10% of it's battery EVERY SINGLE DAY. You cannot return the TV to Best Buy you must use TCL and they dont' even list a phone number for customer support on their site when you try and get support. This experince 1. has me second guessing ever spending money at Best Buy if they wont' directly take the return. 2. Buy another TCL TV in my entire life. This TV replaced a 2018 TCL which I should have kept, TCL has lost quality control and poor customer support. I HATE this TV and trust me there is now way that it lasts more than 2 years. It's complete JUNK.

Have sony bravia 9 in my living room got this tv to test it out in another room it's okay! but it's bravia 9 for me all day everyday. but for someone that want a good value mini led this is the mini led for you.

Poor picture quality, not worth the money. Not sure how this model got decent reviews unless I got a lemon. The ten year old tv this was supposed to replace has much better picture.

Tbis company sucks. Originaly i was told it wouod be delivered in 24 days. Now its 30. Was lied to by the store employee. Screw best buy

The picture is awesome. Its bright and easy to see even in sunny living room with the sun on screen. The sound quality is awesome haven't even hooked up the sound entertainment system.

Set up was simple. Just plug in and enter your account. TV comes with LOTS of channels. LOTS of free channels. The 2 speakers on the back of the tv give such an awesome base sound to game play and movies. Surround sound truly is appreciated. The 4K is so amazing, you can see the details of the characters from your favorite games. The colors are so vibrant that playing games with very detailed art, colors and movement, levels up the experience to, WOW. Don't forget to take off the layer of clear plastic going across the entire screen. While playing video games in surround sound mode, I found myself looking around as the sounds were expanding around the room. The base does an amazing job of bringing the thumps, crashes, punches, smashing to life. There are scenes during some games that feel almost like you can be part of the screen and be IN the game. The stand is sturdy and was easy to mount to the tv. Being it's a Google TV, you can quickly and easily sign in with a google account and get going on installing apps, allowing for flow of accounts and information you want to allow to get your experience to go smoother. A great feature, is the Burn screen feature, where you have the tv setting so that if the screen isn't active for a certain amount of time, it'll go into sleep mode but won't shut off, thereby saving your tv from getting that burnt image on it. I love this Google 4K TV. I highly recommend this tv to anyone, especially gamers who want that ultra gaming experience. I also think it makes a great family tv for those who truly want a theater like experience.

It is always a wonderful thing when a new iteration of TVs come out because its amazing to see just how far technology has evolved. In the past, TCL was thought of a just a budget friendly and good TV. Well, I think TCL has changed that narrative. The QM8K Series is a very good new iteration of TVs that uses an AI processor for optimization, has realistic edge to edge color all at a brightness of 5000nits. The future of QLED technology is really improving and while this TV is not quite an OLED and doesn't produce brightness like an OLED, it does an exceptional job as a QLED. A feature that is very impressive is the B&O speakers that provide really solid Dolby Atmos surround sound. While having a Dolby Atmos Soundbar is better (in my opinion) for those who do not want to or do not own a sound bar, then a tv with these speakers built in is a wonderful feature. Gaming on this TV has also been a delight as it has a built in game accelerator that helps with any potential latency and lag issue for FPS. Watching sports and movies has also been a delight with this TV and the colors are certainly as vibrant as one would expect. Overall, I really am so impressed with TCL and this TV and I think they continue to push themselves to create wonderful TVS.