Customer Ratings & Reviews

Great picture quality and relatively simple to put together.

Great picture. Great sound. Love it. A teally nice tv

I bought this TV solely from the recommendation from Caleb Dennis @CALEBRATED It’s one of those, “if you know, you know” TV’s Best purchases in a very long time… I mean my last tv that finally failed was a decade ago and truly the technology now is amazing for the price.

Amazing picture quality and good depth with brightness

[Employee of bestbuy] Beautiful color, very clear picture, easy to set up

TV is perfect! Just takes forever to get it. I spent hours on the phone with customer service and was promised 2 other deliveries of this TV that didn't amount to anything. Logistics at Best Buy is terrible. The left hand doesn't know what the right one is doing!

The quality is absolutely the best for the price I bought it for 955$ after tax (Black Friday) at full price I’d look at last years oleds

Nice TV great price. After toning down the brightness and saturation I was able to appreciate the upgrade to QLED!

The new TCL has been great so far. It was easy to set up.

Absolutely perfect transaction, item exactly as described, great condition, great value, perfect appearance, and fast shipping too! Thanks for the great deal!

Its bright, but not as good as the sales representative had suggested it would be for black staying true black. Has the haloing effect around objects and the picture doesnt seem to be great at the refresh rate as it claims.

Executive summary: With the QM8K, TCL has provided a premium television with a mid-level price tag. Screen performance is excellent, with the mini-LED backlighting providing more than enough brightness and excellent blacks. A few quirks cost it a star in my opinion, but this is a very nice TV that deserves a look if you’re in the market. TCL is known for providing good value in their TV offerings, but this is the first TCL TV I’ve had. Even though I have a 65” TV already, it’s several years old and technology has improved considerably. This TCL QM8K mini-led offers the right mix of innovation and performance. It’s not the cheapest 65” TV out there, but for the price it’s hard to find one with these features and quality. Setup was pretty easy. I chose to utilize my phone for the setup, which required me to download and install the Google Home app. This is necessary if you want to take advantage of voice commands with Google Assistant, but you can choose to do a simplified setup without it. I didn’t want to miss out on any features, so I used this recommended path. The setup routine offers the option to set up individual apps using QR codes on my phone, which was nice. Overall, it made for an easier time getting everything ready to go. Apple Air Play is also supported, but it too requires their home app to be installed in order to set it up. Although my internet connection was fine for everything else, Air Play complained that it couldn’t find my connection and it timed out. Given that literally everything else uses that connection, it’s annoying that this happened. Is it due to the rivalry between Google and Apple? Who knows? This TV uses Google TV for its screen and app management, and I think it’s quite nice. I’ve used other content managers from Samsung, Sharp, and Roku, and Google TV compares favorably with those. I really like the presentation and the way that it integrates content from all your streaming apps, as well as free content and content available for purchase. The overall presentation of content and settings is well done and easy to navigate. The inclusion of a settings button on the remote is a very nice touch. Adding new apps is easier than I’ve found it to be on other manufacturers’ proprietary systems. TCL includes speakers tuned by Bang & Olufsen, and they actually sound pretty good. Choosing custom sound enables Beosonic, which allows for simple adjustments to the sound quality to get it the way you like it. This TV features a very thin border around the screen which relegates the speakers to the back of the unit. Sound quality is good, but rear-firing speakers don’t sound quite as clear and require higher volume. A wall-mounted configuration helps by bouncing the sound off the wall. Because of that, I prefer to utilize either a soundbar or home theater audio. I connected my soundbar using the eArc feature, which I thought was supposed to provide plug and play sound setup. Unfortunately, I experienced a lot of issues with lip synching of the audio, and one time the sound bar cut out entirely when I chose a different screen brightness setting. Hooking up the TV to an older home theater receiver didn’t have these issues, but also doesn’t support the newer features supported by eArc. All in all, I found it a little frustrating to get the audio set up the way I wanted it, but perhaps the issue is my soundbar. The included stand is nice and it’s easy to attach with just 4 screws. The inclusion of a wire-management system is a thoughtful touch and adds to the clean aesthetic of this TV. The back of the TV features a 200 x 200 VESA pattern for wall mounting, which was easy to pair up with my wall mount. Coming from my old TV, the TCL has much truer blacks and the detail is excellent. This is thanks to their use of mini-led technology and accurate localized dimming. One of my pet peeves is the blooming that I sometimes see on darker scenes on other TVs. This TV has none of that kind of behavior, and that makes the experience much more enjoyable. This is one of the things that TCL highlights in their advertising, and they delivered on their promise. The core functionality for any TV is the screen quality. TCL touts a number of innovative technologies that they used to make the screen on this one special. I must say that I give this screen high marks. Resolution is excellent, blacks are dark, and the brightness level surpasses most other TVs I’ve owned or used. There are lots of options for tweaking the screen to your liking, and that means that you can get the optimal settings for your environment. Nothing is more annoying than having a TV that can only really be used at night when it doesn’t have to compete with ambient light. This one is a champ! TCL touts the wide viewing angles, and they’re right—this thing looks great no matter where you are in the room. The native 144 Hz screen refresh rate ensures that motion sequences look good. Like other TVs with an underlying Android operating system, this one needs a minute to “wake up” when you first turn it on. I often got a message saying “internet connection lost” that would resolve and go away, usually within a minute. This isn’t that big of a deal, but given that TVs are not completely off when you turn them off, it’s surprising that this happens. Instant-on is the expectation these days, so it’s a bit jarring to see that your apps aren’t connected. The bottom line is that this is a very nice TV that delivers on its promises. The screen is gorgeous and fast, and it delivers blacks that rival OLED, without the issues that come with OLED. This TV can stand with the best, but at a better price point. It seems like TCL is moving toward more premium products, and this is a good example. If I can get years of good service out of it, I’ll be a TCL fan!

The customer care assistance was phenomenal. They provided me with knowledge of my TV of purchase.

Brightness is off. Calling TCL customer service was useless. Told there was nothing they could do after a 2 hour call. Bought this tv based on other reviews.

Les and Sean at Burnsville store are wonderful Your corporate office is a much different scenario.. unfortunately retail people can’t fix the problem. You will be bankrupt in two years. Good luck

Customer service and product quality were great. I will continue to shop at BB every time.

Great TV. Very bright and easy to setup. Plastic base has creaked a bit as it settles.

Good tv, not thrilled with the casing though. Preferred the constant priced Samsung.

thoughly happy with the purchase especially with the deal we got on it

Nice and big TV…. Nice color picture. Big sale! I owned Samsung TV in many years.