Customer Ratings & Reviews
- Model:
- 75S425
- |
- SKU:
- 6319340
Customer reviews
Rating 4.4 out of 5 stars with 750 reviews
(750 customer reviews)Rating by feature
- Picture Quality3.7
Rating 3.7 out of 5 stars
- Sound Quality3.4
Rating 3.4 out of 5 stars
- Brightness3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers commend the 75" Class 4 Series LED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, and large screen. Many users are impressed with the Roku system's user-friendly interface. However, some users have concerns about its short lifespan, durability, low volume, weight, and the quality of the remote.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Rated 1 out of 5 stars
TCL Unreliable, Black Screen Problem is Common
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These TV's are unreliable. Two years of no abuse or misuse & its a Black screen now. Apparently a common problem. Our previous un-abused TV lasted 8 years with zero issues. These come with a 1 year warranty, should be longer. We expect un-abused electronics to last longer & be under warranty longer.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JDKSenior,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
You get what you pay for.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was cheap, nut overall I'm content with it. If you're looking for cheap TV this is one I would recommend.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Seron60,
Thank you for taking the time to provide your feedback. We're glad that you are enjoying your TV thus far. If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Completely dead at 3 months old
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV completely died, out of the blue, literally 3 months to the day after we bought it. It was under warranty and TCL said they would have to send a repair guy. That took about a week, and did not happened in the timeframe I was told by TCL. The repair guy said he fixes these TVs “literally all the time” and they frequently just break again. The TV was on for about 10 minutes after the repair before it lost picture. Followed the trouble shooting tips on TCLs site, got the picture back, and it died again after 10 minutes. DO NOT buy this TV. Again. The repair man told us they break all the time. Allllll the time.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Hales,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
4k tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have been told that 4k technology will be obsolete by 2021...hope they are wrong.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Ange,
Thank you for taking the time to provide your feedback. Like 1080p which is still widely used, UHD and 4k content will be around for many years. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
I have no summary
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My television fell and cracked. We cannot use it at all. Best Buy offered no help at all.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tedw2,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://www.tclusa.com/support/warranty to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
OK
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good while it lasted ... Bought Nov 2019 - Stopped working May 2021
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jason,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Fancy 1080p
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is like 4k light. Go for the extra $500 and get a better set. Regret this entire purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Daja,
There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, advanced picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 2 out of 5 stars
Good size
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok wish I had a regular remote to access tv easy
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Paul,
Thank you for taking the time to provide your feedback. Currently, our smart TVs do not support the direct input of channel numbers. However, if your TV is connected to the Internet, you can press the left arrow key to populate a channel guide and navigate channels this way. Additionally, you can enable "favorites" for over the air channels so that your most watched channels will automatically appear towards the top. To enable favorites you would go to Home>Settings>TV inputs>Antenna TV>Favorite Channels>Enable. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Deceitful advertising
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two TV's over a 2 month period almost a year ago from best buy, both over 60", and amounting to over $3000! I was told that if I opened a credit card account, I would get almost $200 in points, so of course I did it. Come to find out by reading other's complaints today. they send quickly expiring certificates to people's spam emails for the points shortly after purchases. so if you don't know they do this and you don't check your spam regularly, the certificates will expire on you before you even know it, Then when try to claim your points from Best Buy, you find out the certificates you didn't know were coming, came in youe SPAM expired! A deceitful company to do business with. No more purchases from Best Buy for me!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the retailer. For concerns with the retailer, you would want to contact Best Buy Customer Support as they would be best equipped to further assist you. If you need assistance with the TV itself, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy! Thank you, Sara TCL Customer Support
Rated 2 out of 5 stars
Sound goes on and off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have experienced times when the sound just cuts off and we have to go through changing the "source" to another one and then flip back to the correct one to get the sound back on. Overall - TV works, but interfacing with other devices and this sound issue does not warrant a 5 star.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GoldieMN,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the audio on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
It’s AWSOME to have roku installed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s going ok although occasionally I get a huge picture.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Trish,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Largest tv for the price seems ok for me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Colors are good easy to operate what more do you need
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Custpc1,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good value product for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and a decent tv, LED’s used could be brighter...
I would recommend this to a friendRated 2 out of 5 stars
Disposable TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 star for each year we got use of this TV. Working fine one night and the next morning it was black. 75” paperweight. Not too thrilled but see from other reviews, we may have been luckier than them.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
WORST TV EVER!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So we purchase this TV black friday of 2019. A month ago the TV suddenly went blue/black. We tried every trick we find online and nothing worked. About 2 weeks ago, I put it on hoping for a miracle...not only was it completely blank, now it had a red strip across the top of the TV. Customer services SUCKS...they still "processing my request" for a refund. We were force to buy a new TV. We are beyond disappointed and angry. DONT WASTE YOUR MONEY ON THIS CRAP!! I did my research too late but it seems to be a going issue with these
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ester,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Permanent Marks on Screen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was great until we notice some stain like marks on the display that are very noticible when solids colors are displayed. Now, we would have to rent a truck to return this thing. TCL should pick this up and bring a recplacement. No one should have to deal with this hassle.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Edgar,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to assess what you are seeing and to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Great until it stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size for a good price but the screen light stopped working making it so dark to see and unable to fix on your own. Be cautious when buying this cause it’s a hit or miss.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Techspec,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broken in 6 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1. Warranty wait on the phone for 45 mins 2. 15 days serviceman comes can't fix it. 3. Need to be replaced they want to send me a refurbished tv. 4. So now they want to send me a tv that was broken that they fix and somebody else going to get my broken tv that they fix and keep passing them around until there's no more warrant then you are stuck. 5. This was not the plan when I came to best buy to buy a TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Robert,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Dead 2 weeks after the 1 year warranty expired.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV stopped working 2 weeks after the 1 year warranty expired. It was a cheap TV, but having a catastrophic failure that early is concerning.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Colorado,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Backlight Failed After 2 Years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went to turn my TV on last night, and it met me with a blank screen. After numerous troubleshooting methods, I used the flashlight test to determine the backlights had failed. Wish I had done more research when I bought it! The bright side is I will be majorly upgrading to a 77” LG C2 OLED
No, I would not recommend this to a friend