Customer Ratings & Reviews
- Model:
- 75S425
- |
- SKU:
- 6319340
Customer reviews
Rating 4.4 out of 5 stars with 750 reviews
(750 customer reviews)Rating by feature
- Picture Quality3.7
Rating 3.7 out of 5 stars
- Sound Quality3.4
Rating 3.4 out of 5 stars
- Brightness3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers commend the 75" Class 4 Series LED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, and large screen. Many users are impressed with the Roku system's user-friendly interface. However, some users have concerns about its short lifespan, durability, low volume, weight, and the quality of the remote.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
TCL not good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months TV not working correctly - TCL customer support suggested factory reset which fix the problem Now 5 months later TV picture is blank After talking through all trouble shooting with TCL support it appears the backlight will need to be replaced - this is one of the first time I didn’t get the extended warranty I am lucky this happened before the first year was up still under manufactures warranty
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SteveJ,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Lost picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It just stopped working out of no where. I tried restarting it didn’t work. The second tv that’s happened to me
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lex0223,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DO NOT BUY - stopped working in 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.14 months after purchasing and it’s garbage. Black screen appears and TCL support says there is nothing that can be done. Literally 2 months outside of warranty and TCL says there is nothing that can be done. Will never by TCL again and never anything again from BB. This should be illegal.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Buying display tvs
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hdmi stopped working 1 month after purchase. Manufacturer had to come fix which was quite a hassle.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t Buy!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this TV one year and four months ago and it just died. Looked online to find many others had experienced the same issue. The screen went black/blue yet the audio continued to work. We tried many of the suggestions noted online to no avail. Extremely disappointed and will never purchase a TCL tv again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mary,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Connectivity Issue and Best Buy Won’t take back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a month after purchase, there is a Major connectivity issue that cannot be resolved. It may require a new TV from TCL
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rich,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No pictures at all.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only a few months, the screen is completely black. I spent a long time trying to reset the TV, but the problem is still there. Sounds is working, but no pictures at all. Very disappointed about the quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Died after just 17 months!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV lasted just 17 months and the display failed. Out of warranty so TCL said no replacement and it was TCL Service told me it was “not repairable”. It seemed like a good deal at purchase, but very expensive for the limited time I was able to use it. I will never buy another TCL product. Do Not Buy!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Not happy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scene went out. only had TV for a year and a half.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shelima,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Extremely disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered this tv almost a month to date. Finally got a stand and set it up. We sit down to turn it on and the tv has a white crack and only displays black light. The employee that sold it to us said the protection plan would not cover any damages that may happen to the product outside of the manufacturer warranty. Hundreds of dollars down the drain.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shaun,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://www.tclusa.com/support/warranty to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone of the tcl tvs I've bought break down after two years. Complete garbage. I have replaced all the parts. including the LEDs. They are a pain to fix but I won't be buying anymore. The company is garbage.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Zero stars!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Committed suicide after only hours of service! WE were watching when all of a sudden it all went black. No way we could revive it. Our son, who's an electronics engineer, tried to come to our aid. To no avail. I'll never buy this brand again! Ever!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Vexed,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor Picture Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV and returned it as soon as I turned it on. The picture quality is subpar. I turned to several channels and each show was blurry. I returned it and purchased a 70 inch Samsung 6 series.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. This definitely does not sound normal for one our our TVs. This TV typically produces a great picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
had tv little over a year screen went out
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't buy a tcl tv bought this a little over a year ago screen went black only audio contacted tcl didn't try to work with me just said out of warranty to bad i would get that if it was 3 or 4 years old but a year and a half will never buy another tcl
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi kb6218,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV only worked 11 months
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV screen went black after 11 months. It was easy to find others online with the same issue. TCL sent a technician but he could not get it to work. It was his third repair of the same type of problem that day. It is covered under the manufacturers warranty.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi John,
We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Short life abs no backup options
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk no repairs available… It was Well taken care of, lasted 1.5 years, screen went black… Best Buy and manufacture said there are no repair options and no warranty because I didn’t buy the extended warranty…. Looks like I’m buying a different brand…
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Matt,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Did last a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess I am one of the unfortunate ones who tv has gone bad. Just 4days shy of the 1year warranty, my tv decide to go “BLACK”. I can hear sounds but no picture. Out of nowhere, it decide to give up. I loved everything about this tv until this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi John,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
BAD LED BACKLIGHTS AFTER A YR OLD
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After A year old the LED Backlights went out today. After a little over a year. Will NOT buy another floor model TV again!
No, I would not recommend this to a friendRated 1 out of 5 stars
Stopped working after 1 use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went black and wont turn on after 1 use. Unplugging and resetting does not work. Very dissapointing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RJay,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DO NOT BUY TCL!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible do not buy TCL anything. TV has had issues since day one! Now 2 weeks past the 1 year warranty it completely goes out. Customer service was helpful but we are out $700! And still need a new TV!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support