Customer Ratings & Reviews
- Model:
- 75S425
- |
- SKU:
- 6319340
Customer reviews
Rating 4.4 out of 5 stars with 750 reviews
(750 customer reviews)Rating by feature
- Picture Quality3.7
Rating 3.7 out of 5 stars
- Sound Quality3.4
Rating 3.4 out of 5 stars
- Brightness3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers commend the 75" Class 4 Series LED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, and large screen. Many users are impressed with the Roku system's user-friendly interface. However, some users have concerns about its short lifespan, durability, low volume, weight, and the quality of the remote.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Sound but no Video
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only eight months, the screen is completely black. I spent a long time trying to reset the TV, but the problem is still there. Sounds is working, but no pictures at all. Very disappointed about the quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi dralexchen,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv Died under 3 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 33 months before backlight died. Seems like a short lifecycle for $800 purchase.
No, I would not recommend this to a friendRated 1 out of 5 stars
Failed in less then 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV did not last 2 years. TV turns on and there is sound, but the screen is black. Factory warranty only 1 year. DO NOT BUY!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Aaron,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
started out good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.having lots of problems. the screen has now blacked out but sound remains. Its less than 6 months old and now I'm having difficulty with service because of covid19 NOT HAPPY
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dayle,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not built to last
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The backlight went out after only 2 years of moderate use.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad tv
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied , tv just went dark with only sound. And nompicture… dont recomend this brand . Barely used it only a year.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Edddie28,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV died 1 month after the 1 year warranty was up!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't believe that this TV only lasted a little over a year. Based on this experience, I will never buy a TCL TV ever again!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi gobbles,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Lasted 15 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went black after 15 months. Tried all the resets and trouble shooting. Nothing worked
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this product 8/2019 and now it’s 12/2020 and it has went out. No picture. One year and 4 months is all it worked
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lucky,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
apps will not load
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.having problems with my apps loading up. After the tv is turned on. I've not even had it a yr. Has anyone ells had this problem?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble loading streaming channels on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Crappy TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had the TV a couple months in the screen died already taking it back today buy a warranty
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bryan,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Does not work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I plugged in and it does not work. No light or anything. I tried several different outlets.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ninja,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Screen went black for good after 4 days
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went black for good after 4 days . Screen went black for good after 4 days
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sajjad,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tcl
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after 2 hrs use, very disappointed poor quality
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tina,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst product ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth even 50 % off No picture out if no where within 4 months
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Abdul,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst tv ever bought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv did not last a month it's the worst I've ever bought
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Newshoes3,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
G-TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great upgrade in size and picture Greek squad crew was helpful
I would recommend this to a friend - Pros mentioned:Picture quality, Tv size
Rated 4 out of 5 stars
Not bad for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let's start with the cons first: speakers are not really too loud. TV is heavier than most at this size making it a little more difficult to mount on the wall. And the USB does not play all videos on my hard drive it does play most though but not all. And last but not least its not as thin as other TVs out there around this price. Now the pros: great picture for the price very nice!! Streaming on the TV through sling has been flawless no lag. And of course a huge TV for a decent price. Overall the TV is great just wish it weighted a little less like around 55lbs or so would be nice
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Really happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were talked into an 8series LG 65” being told that the processor was “so much better” and for the price ($599) there was nothing else we would be happy with. We took the LG back in 5 days because the picture was blurry on simple tv shows and weren’t impressed with the size. Spent $100 more for this tv and dang!! Picture is way better and size is way more impressive. I spent a few hours fine tuning the LG picture, and it still wasn’t as good as this tv out of the box. I’m normally a name brand guy, but In this case, the TCL wins hands down. Audio is good, picture is very crisp, and haven’t even fine tuned the settings. Don’t hesitate. Go for it.
I would recommend this to a friend - Pros mentioned:Tv size
Rated 5 out of 5 stars
SUPER TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv…still going strong after 4 years. Thanks Best Buy
I would recommend this to a friend