Customer Ratings & Reviews
- Model:
- 75S425
- |
- SKU:
- 6319340
Customer reviews
Rating 4.4 out of 5 stars with 750 reviews
(750 customer reviews)Rating by feature
- Picture Quality3.7
Rating 3.7 out of 5 stars
- Sound Quality3.4
Rating 3.4 out of 5 stars
- Brightness3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers commend the 75" Class 4 Series LED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, and large screen. Many users are impressed with the Roku system's user-friendly interface. However, some users have concerns about its short lifespan, durability, low volume, weight, and the quality of the remote.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Not the best, but inexpensive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Found vertical banding in bright areas. Blacks were good, but showed some bleed through which showed up as blotchy blacks. Returned and did not want to try another. Bottom line, probably worth the low price compared to more expensive sets
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ebk02,
Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. This is definitely not normal, and not the experience we expect or want for our customers. This TV typically produces a great picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL Roku Model is Not the One
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV. Image a "SMART TV" that doesn't have bluetooth capabilities. I purchased the 55" TCL android version which has bluetooth and google assistant. Purchased this one assuming from the same manufacturer that it would have the same features. Stay away from the ROKU models, they suck.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoeM,
Thank you for taking the time to provide your feedback. Currently, our Roku based TVs do not support Bluetooth. If you are trying to connect a sound bar or speakers you can use the Optical port, or the HDMI ARC port. For Headphones, there is a Headphone jack on the back of the TV, or you can download the Free Roku app for private listening. Furthermore, our Roku TVs are also compatible with Alexa and Google Voice Assistants. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor Manufacturing Quality and Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a 75 inch TCL television in Feb of 2019. In July of 2021 we experienced a hardware failure of the screen, and after working through trouble shooting the issue with TCL technical services, we can confirm the television is a 75 inch paper weight. When asked to resolve this obvious manufacturing quality control failure, we were told the television is past the one year manufacturer’s warranty, and that we should contact a television repair service at our own expense. Do not buy TCL, they are new to this market place and lack quality in manufacturing and quality in customer service. Your money is better spent on a well known manufacturer with a reputation for quality products. Even if you spend more money, you will be better off with a well known television manufacturer, like Panasonic, Sony, Samsung, LG, or VISIO.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Timothy,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
They don't make em like they used to
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 14 months then went kaput. Same issue as a lot of other buyers: about 1 year of use then it stops working. It even has the same thin strip at the top of the screen like others claim. Absolute rubbish.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chris,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.broke right after warranty ran out, just over 2 years. TCl and best buy wont even let me pay them to fix it, so I have to throw it in the trash
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi xyza,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Sad Day
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE TV IS NICE FOR THE PRICE BUT BUYS BEWARE THIS TV BRAND MAY GO BLACK SCREEN AND MAY HAVE TO BE SERVICES ALOT.
No, I would not recommend this to a friendRated 2 out of 5 stars
crap tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.only had for 2 years and picture does not come on anymore
No, I would not recommend this to a friendRated 1 out of 5 stars
Black screen - tv only lasted 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As others have described, screen went black 2 years after purchase and hasn’t come back. Outside of warranty despite TCL support claiming the tvs are “built to last 5 years”. Won’t be buying another TCL
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this TV for 6 weeks and had no picture after. Had technician come replace motherboard and WIFI board do the exact same thing. I will never buy this junk TV ever again. Especially every customer representative can’t hardly speak English.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jd32,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you may still be experiencing trouble with your TV as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Rest assured, we are here to help! We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Nope
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't recommend this TV (or this store) to anyone. Horrible buying experience.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bill,
We're truly sorry to hear about your experience. Without more information, it is difficult to understand what may have happened. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support